Group Housing Specialist - Corporate
MGM Resorts International, Las Vegas, NV, United States
Group Housing Specialist - Corporate page is loaded## Group Housing Specialist - Corporatelocations:
Office - US, Las Vegas, NV 880 Grier Drtime type:
Full timeposted on:
Posted Todayjob requisition id:
274660Las Vegas, Nevada**The SHOW comes alive at MGM Resorts International****THE JOB:**
As a Group Housing Specialist I, you will partner with our group clients to set the stage for a successful group guest experience, with your passion for service, strong communication skills and ability to problem solve. By understanding each of our clients' unique stories and needs, you will own their experience to create WOW moments and memories they will carry with them far beyond their event with us.The Group Housing Specialist I works out of our off-site corporate location and primarily manages groups that peak at 1,500 room nights or less. Serving as the key liaison with group/event clients, in all aspects of the Corporate Group Housing department, including but not limited to developing strong partnerships with both our internal partners and our group clientele. It is the responsibility of the Group Housing Specialist I to manage the communication and execution of our client's room block/booking processes, ensuring organization and accuracy for all events held at MGM Resorts International Las Vegas properties.**THE STARTING RATE: $22.00**
**THE DAY-TO-DAY:*** Perform tasks associated to housing related needs for groups such as, but not limited to: creating Passkey weblinks for group booking needs, building multiple property blocks and rates in Passkey, Amadeus and property management system(s), monitoring pick up reports, pre-audits on rooms outside of block, supporting attrition conversations, uploading rooming lists, sub block fund collection, assisting call queue, creating upsell opportunities in the booking flow, and managing sub block agreements.* Strategic partner and liaison for our meeting and event clients in all aspects of the Corporate Group Housing department, including but not limited to managing all group related room block/booking processes and communications for the company's Las Vegas properties excluding Excalibur and Luxor.* Maintain timely communication, both written and verbal, between group clients, departmental leadership and our property partners in Hotel, Sales, Revenue, Accounting, & Convention Services; providing expedient guest resolution within the established scope of authority.* Review assigned sales contracts and manage all of the Housing related contractual obligations, ensuring proper set up in the systems and communicated and executed on throughout the event (room block, rates, resort fee, concessions, attrition, etc.).* Maintain and monitor room/suite inventory levels, rates, availability, room bookings, and relevant information for the meeting, convention, sports and entertainment segments.* Ensure all special guest requests are met and communicated to the proper department(s), including late check outs, VIP set-ups, ADA accommodations, hierarchy specifications, etc.* Plan, prepare, and organize the distribution of necessary reporting for our clients, third-party meeting planners, management, throughout the life cycle of the event(s).* Prepare/provide reconciliation of master rooming specifications between hotel and client lists, ensuring accurate attrition and commission fees are processed; prepare estimated charges for groups and collects payment as applicable.* Represent the Group Housing team in all meetings required for each event, including but not limited to: pre-planning, pre-convention/post-convention meetings, and collaborating with our internal hotel and convention partners to ensure seamless success for our group business.* Develop and maintain knowledge/familiarity with all hotel services/features of MGMRI properties and local attractions.**THE IDEAL CANDIDATE:**
High School Diploma or GED1+ Years of Prior Relevant Experience - Guest service experienceStrong Communication skills, both oral and writtenMicrosoft Office (Word, Excel, Outlook)Experience with navigating multiple systemsExperience with Property Management Systems (i.e. Opera, Delphi, Passkey) - PreferredExperience in a similar resort setting - Preferred**THE PERKS & BENEFITS:*** Healthcare, financial and time off benefits* Wellness incentive programs to help you stay healthy physically and mentally* Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.* Free parking on and off shift* Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community**VIEW JOB DESCRIPTION:**Are you ready to **JOIN THE SHOW**At MGM Resorts, we exist to entertain the human race and provide an unforgettable escape. From delivering excellence for our guests to building and sustaining our communities, you can join our diverse teams of world-class talent and thrive in our collaborative environment. Our iconic MGM Resorts brands offer everyone a wide variety of exciting career opportunities with access to unlimited growth. Be part of a unique world filled with anticipation, entertainment and unparalleled experiences — combined with competitive rewards and exclusive perks. Together, we will use our meaningful relationships to continue to build our authentic culture.
We know the importance of respecting each other’s differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world.
MGM Resorts International develops, builds and operates unique destination resorts designed to provide a total resort experience, including first-class accommodations and dining, world-class entertainment, state-of-the-art meeting and convention facilities, and high-quality retail and gaming experiences.We know the importance of respecting each other’s differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world. MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best. We encourage you to explore our job opportunities. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact us at talent@mgmresorts.comWe are an Equal Opportunity Employer.
We are also committed to protecting the privacy of visitors to our employment application site, including the protection of any personal information provided to us.
For more information about MGM Resorts International, including our
and commitment to diversity and inclusion, please visit . For California residents, also see our
that describes the categories of personal information and sensitive personal information we collect and provides certain details about our processing of that information. #J-18808-Ljbffr
Office - US, Las Vegas, NV 880 Grier Drtime type:
Full timeposted on:
Posted Todayjob requisition id:
274660Las Vegas, Nevada**The SHOW comes alive at MGM Resorts International****THE JOB:**
As a Group Housing Specialist I, you will partner with our group clients to set the stage for a successful group guest experience, with your passion for service, strong communication skills and ability to problem solve. By understanding each of our clients' unique stories and needs, you will own their experience to create WOW moments and memories they will carry with them far beyond their event with us.The Group Housing Specialist I works out of our off-site corporate location and primarily manages groups that peak at 1,500 room nights or less. Serving as the key liaison with group/event clients, in all aspects of the Corporate Group Housing department, including but not limited to developing strong partnerships with both our internal partners and our group clientele. It is the responsibility of the Group Housing Specialist I to manage the communication and execution of our client's room block/booking processes, ensuring organization and accuracy for all events held at MGM Resorts International Las Vegas properties.**THE STARTING RATE: $22.00**
**THE DAY-TO-DAY:*** Perform tasks associated to housing related needs for groups such as, but not limited to: creating Passkey weblinks for group booking needs, building multiple property blocks and rates in Passkey, Amadeus and property management system(s), monitoring pick up reports, pre-audits on rooms outside of block, supporting attrition conversations, uploading rooming lists, sub block fund collection, assisting call queue, creating upsell opportunities in the booking flow, and managing sub block agreements.* Strategic partner and liaison for our meeting and event clients in all aspects of the Corporate Group Housing department, including but not limited to managing all group related room block/booking processes and communications for the company's Las Vegas properties excluding Excalibur and Luxor.* Maintain timely communication, both written and verbal, between group clients, departmental leadership and our property partners in Hotel, Sales, Revenue, Accounting, & Convention Services; providing expedient guest resolution within the established scope of authority.* Review assigned sales contracts and manage all of the Housing related contractual obligations, ensuring proper set up in the systems and communicated and executed on throughout the event (room block, rates, resort fee, concessions, attrition, etc.).* Maintain and monitor room/suite inventory levels, rates, availability, room bookings, and relevant information for the meeting, convention, sports and entertainment segments.* Ensure all special guest requests are met and communicated to the proper department(s), including late check outs, VIP set-ups, ADA accommodations, hierarchy specifications, etc.* Plan, prepare, and organize the distribution of necessary reporting for our clients, third-party meeting planners, management, throughout the life cycle of the event(s).* Prepare/provide reconciliation of master rooming specifications between hotel and client lists, ensuring accurate attrition and commission fees are processed; prepare estimated charges for groups and collects payment as applicable.* Represent the Group Housing team in all meetings required for each event, including but not limited to: pre-planning, pre-convention/post-convention meetings, and collaborating with our internal hotel and convention partners to ensure seamless success for our group business.* Develop and maintain knowledge/familiarity with all hotel services/features of MGMRI properties and local attractions.**THE IDEAL CANDIDATE:**
High School Diploma or GED1+ Years of Prior Relevant Experience - Guest service experienceStrong Communication skills, both oral and writtenMicrosoft Office (Word, Excel, Outlook)Experience with navigating multiple systemsExperience with Property Management Systems (i.e. Opera, Delphi, Passkey) - PreferredExperience in a similar resort setting - Preferred**THE PERKS & BENEFITS:*** Healthcare, financial and time off benefits* Wellness incentive programs to help you stay healthy physically and mentally* Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.* Free parking on and off shift* Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community**VIEW JOB DESCRIPTION:**Are you ready to **JOIN THE SHOW**At MGM Resorts, we exist to entertain the human race and provide an unforgettable escape. From delivering excellence for our guests to building and sustaining our communities, you can join our diverse teams of world-class talent and thrive in our collaborative environment. Our iconic MGM Resorts brands offer everyone a wide variety of exciting career opportunities with access to unlimited growth. Be part of a unique world filled with anticipation, entertainment and unparalleled experiences — combined with competitive rewards and exclusive perks. Together, we will use our meaningful relationships to continue to build our authentic culture.
We know the importance of respecting each other’s differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world.
MGM Resorts International develops, builds and operates unique destination resorts designed to provide a total resort experience, including first-class accommodations and dining, world-class entertainment, state-of-the-art meeting and convention facilities, and high-quality retail and gaming experiences.We know the importance of respecting each other’s differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world. MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best. We encourage you to explore our job opportunities. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact us at talent@mgmresorts.comWe are an Equal Opportunity Employer.
We are also committed to protecting the privacy of visitors to our employment application site, including the protection of any personal information provided to us.
For more information about MGM Resorts International, including our
and commitment to diversity and inclusion, please visit . For California residents, also see our
that describes the categories of personal information and sensitive personal information we collect and provides certain details about our processing of that information. #J-18808-Ljbffr