Customer Service Representative
Addison Group, Columbia, SC, United States
Customer Service Representative
Location: Columbia, SC
Compensation: $15 $18 / hour
Benefits: This position is eligible for medical, dental, vision, and 401(k).
Qualifications
Prior customer service experience, ideally within a healthcare or medical office setting
Basic understanding of medical billing, insurance, and explanations of benefits (EOBs)
Comfortable speaking with patients about billing questions and payment options
Clear, professional phone presence with strong listening skills
Empathetic and patient-focused approach when handling sensitive conversations
Job Description
Addison Group is hiring a
Customer Service Representative
on behalf of our client in Columbia, SC. This is a contract-to-hire opportunity within a business office environment, supporting patients with billing-related inquiries. The role is best suited for someone who enjoys helping others, can explain financial information clearly, and thrives in a structured, team-oriented setting.
Key Responsibilities
Answer inbound calls through a call queue
Assist patients with billing questions and account explanations
Collect payments and set up payment arrangements
Review patient accounts to explain charges and insurance details
Escalate or route complex issues to the appropriate department
Provide courteous, professional service on every interaction
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
Location: Columbia, SC
Compensation: $15 $18 / hour
Benefits: This position is eligible for medical, dental, vision, and 401(k).
Qualifications
Prior customer service experience, ideally within a healthcare or medical office setting
Basic understanding of medical billing, insurance, and explanations of benefits (EOBs)
Comfortable speaking with patients about billing questions and payment options
Clear, professional phone presence with strong listening skills
Empathetic and patient-focused approach when handling sensitive conversations
Job Description
Addison Group is hiring a
Customer Service Representative
on behalf of our client in Columbia, SC. This is a contract-to-hire opportunity within a business office environment, supporting patients with billing-related inquiries. The role is best suited for someone who enjoys helping others, can explain financial information clearly, and thrives in a structured, team-oriented setting.
Key Responsibilities
Answer inbound calls through a call queue
Assist patients with billing questions and account explanations
Collect payments and set up payment arrangements
Review patient accounts to explain charges and insurance details
Escalate or route complex issues to the appropriate department
Provide courteous, professional service on every interaction
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.