Travel Consultant - Web Job at Avanti Destinations, Inc in Reno
Avanti Destinations, Inc, Reno, NV, United States
If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.
Job Profile and Description
Avanti Destinations is the market leader in long haul independent travel management, working exclusively for travel agents. As a member of our Web Sales Team, you will drive online conversions by engaging inbound leads and using web research to deliver tailored recommendations. Customer inquiries are routed through digital channels such as Avanti’s portal, email, and occasional phone calls, where you’ll quickly assess needs, source relevant information, and guide prospects toward a purchase.
Key responsibilities include responding to inbound inquiries, researching and presenting solutions, managing leads, and following up to close sales. Success in this role requires strong communication skills, a results‑driven mindset, and the ability to turn web insights into effective sales conversations.
You will be expected to meet conversion targets, with opportunities for performance‑based incentives and growth into broader digital sales strategy roles.
This Full‑Time position is eligible for participation in a comprehensive company benefits & perks program. Avanti offers low‑cost medical and dental coverage, paid‑time off, paid holidays, and reduced‑cost Tri‑Met passes (benefit eligibility begins at the beginning of the month following 60 days of employment).
Requirements, Skills and Experience
Passion for travel.
Strong internal and external communication skills utilizing verbal, auditory and written communication.
Strong written and verbal communication skills across chat, email, and phone.
Comfortable handling inbound web inquiries and occasional phone calls.
Professional demeanor with a positive, upbeat, and friendly personality.
Desire to be a part of a high‑growth company with an entrepreneurial spirit and a fast‑paced, result‑oriented culture.
Able to adapt to changing policy and product in a fast‑paced environment.
Excellent problem‑solving, complaint resolution and negotiation skills.
Highly organized and detail‑oriented.
Exceptional habits of dependability and attendance.
Able to work any shift time during hours of operation (6:30 am – 5:30 pm).
Available for overtime hours as needed.
Knowledge of European, Asian and Latin American travel and/or geography.
Passion for delivering quality service and making a difference in the customer experience.
Other duties as required or assigned.
Physical Activities and Requirements
FINGER DEXTERITY : Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together.
TALKING : Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.
AVERAGE HEARING : Able to hear average or normal conversations and receive ordinary information.
AVERAGE VISUAL ABILITIES : Average, ordinary visual acuity necessary to prepare or inspect documents or products or operate machinery (copy machine, keyboard, etc.).
PHYSICAL STRENGTH : Sedentary work; sitting most of the time. Exerts up to 10 lbs. of force occasionally.
Mental Activities and Requirements
REASONING ABILITY : Ability to apply common sense understanding to carry out detailed but uninvolved instructions and to deal with problems involving a few variables.
MATHEMATICS ABILITY : Ability to perform very basic math skills including adding, subtracting, multiplying, and dividing two‑digit numbers; the four basic arithmetic operations with money; and operations with units such as inch, foot, yard; ounce, and pound (or their metric counterparts).
LANGUAGE ABILITY : Ability to use passive vocabulary of 5,000‑6,000 words; read at a slow rate; and define unfamiliar words in dictionaries for meaning, spelling, and pronunciation. Ability to write complex sentences, using proper punctuation, and using adjectives and adverbs. Ability to communicate in complex sentences, using normal word order with present and past tense and good vocabulary.
Education and Qualifications
High School Diploma or GED.
Six (6) months call center experience preferred.
Six (6) months customer service experience preferred.
In accordance with the Americans with Disabilities Act, it is possible that physical and mental requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.
We are an equal‑opportunity employer. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
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Job Profile and Description
Avanti Destinations is the market leader in long haul independent travel management, working exclusively for travel agents. As a member of our Web Sales Team, you will drive online conversions by engaging inbound leads and using web research to deliver tailored recommendations. Customer inquiries are routed through digital channels such as Avanti’s portal, email, and occasional phone calls, where you’ll quickly assess needs, source relevant information, and guide prospects toward a purchase.
Key responsibilities include responding to inbound inquiries, researching and presenting solutions, managing leads, and following up to close sales. Success in this role requires strong communication skills, a results‑driven mindset, and the ability to turn web insights into effective sales conversations.
You will be expected to meet conversion targets, with opportunities for performance‑based incentives and growth into broader digital sales strategy roles.
This Full‑Time position is eligible for participation in a comprehensive company benefits & perks program. Avanti offers low‑cost medical and dental coverage, paid‑time off, paid holidays, and reduced‑cost Tri‑Met passes (benefit eligibility begins at the beginning of the month following 60 days of employment).
Requirements, Skills and Experience
Passion for travel.
Strong internal and external communication skills utilizing verbal, auditory and written communication.
Strong written and verbal communication skills across chat, email, and phone.
Comfortable handling inbound web inquiries and occasional phone calls.
Professional demeanor with a positive, upbeat, and friendly personality.
Desire to be a part of a high‑growth company with an entrepreneurial spirit and a fast‑paced, result‑oriented culture.
Able to adapt to changing policy and product in a fast‑paced environment.
Excellent problem‑solving, complaint resolution and negotiation skills.
Highly organized and detail‑oriented.
Exceptional habits of dependability and attendance.
Able to work any shift time during hours of operation (6:30 am – 5:30 pm).
Available for overtime hours as needed.
Knowledge of European, Asian and Latin American travel and/or geography.
Passion for delivering quality service and making a difference in the customer experience.
Other duties as required or assigned.
Physical Activities and Requirements
FINGER DEXTERITY : Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together.
TALKING : Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.
AVERAGE HEARING : Able to hear average or normal conversations and receive ordinary information.
AVERAGE VISUAL ABILITIES : Average, ordinary visual acuity necessary to prepare or inspect documents or products or operate machinery (copy machine, keyboard, etc.).
PHYSICAL STRENGTH : Sedentary work; sitting most of the time. Exerts up to 10 lbs. of force occasionally.
Mental Activities and Requirements
REASONING ABILITY : Ability to apply common sense understanding to carry out detailed but uninvolved instructions and to deal with problems involving a few variables.
MATHEMATICS ABILITY : Ability to perform very basic math skills including adding, subtracting, multiplying, and dividing two‑digit numbers; the four basic arithmetic operations with money; and operations with units such as inch, foot, yard; ounce, and pound (or their metric counterparts).
LANGUAGE ABILITY : Ability to use passive vocabulary of 5,000‑6,000 words; read at a slow rate; and define unfamiliar words in dictionaries for meaning, spelling, and pronunciation. Ability to write complex sentences, using proper punctuation, and using adjectives and adverbs. Ability to communicate in complex sentences, using normal word order with present and past tense and good vocabulary.
Education and Qualifications
High School Diploma or GED.
Six (6) months call center experience preferred.
Six (6) months customer service experience preferred.
In accordance with the Americans with Disabilities Act, it is possible that physical and mental requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.
We are an equal‑opportunity employer. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
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