Customer Development Director-Club Channel

Requisition ID:

Locations: Position is remote within Consolidated geography

Job Overview

The Customer Development Director possesses deep knowledge of the retailer, competition, and marketplace. The role serves as the go‑to person for retailer leadership on best practices, innovation, and engagement, driving sales growth and exploring incremental revenue opportunities. The Director is closely connected with field operations and leadership to ensure business plans are executed efficiently.

Duties & Responsibilities

• Develop, negotiate, and maintain a strategic partnership status with the customer to ensure joint business plans are achieved.
• Establish and lead cross‑functional relationships with field operations, product supply, marketing, and revenue generation management for alignment to strategic objectives.
• Coach, teach, and train field operations teams on customer sales plans, best practices, and expectations.
• Create, maintain, and update critical sales correspondence to provide up‑to‑date execution plans for assigned customers.
• Cultivate and maintain ongoing relationships with key external partners (NRS, brand, bottler, etc.) to drive incremental growth.
• Collaborate with Revenue Generation colleagues to compile and report key business results to senior leadership.
• Analyze data to identify opportunities and implement tactics to reverse or sustain trends.
• Develop and execute sales programs and conduct post‑analysis reviews to evaluate effectiveness.
• Make adjustments as needed to sustain or reverse trends.

Knowledge, Skills, & Abilities

• Advanced ability to develop, negotiate, and execute complex joint business plans.
• Strong ability to bond and rapport to achieve strategic partnership status across the customer organization.
• Excellent negotiation and persuasion skills.
• Responsive customer service skills with a proactive mindset.
• Strong organizational management skills and collaboration across all business facets.
• Ability to partner cross‑functionally to accomplish goals.
• Advanced analytical and critical thinking skills.
• Excellent organizational, time management, attention to detail, and team‑building skills.
• Ability to work independently.
• Strong leadership, coaching, and presentation abilities.
• Excellent oral and written communication skills.
• Ability to prioritize multiple assignments with time‑sensitive, critical deadlines.
• Continuous improvement mindset.
• Adept at handling ambiguity.
• Computer proficiency in MS Office, especially Excel and PowerPoint.

Minimum Qualifications

• Bachelor’s degree (or four years of experience).
• Five to seven years of relevant work experience.

Preferred Qualifications

• Bachelor's in Business Administration, Marketing, Communications, Liberal Arts, Sociology, or Psychology.
• Customer Management Experience.

Work Environment

Hybrid – office, field, remote combination with 25-30% travel required.

Equal Opportunity Employer

All qualified applicants will be considered for employment without regard to disability, protected veteran status, or any other characteristic protected by applicable law.

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