Service Writer
Sunshine Quality Solutions, New Iberia, LA, United States
Service Writer New Iberia Branch Region 2 - New Iberia, LA 70563
Overview Position Type Full Time Hourly- Non Exempt Education Level High School Diploma / GED Travel Percentage Zero - 5% Category Admin - Clerical
Description Sunshine Quality Solutions is a leader in the Agricultural and Turf Care industry, operating 17 locations across southern Louisiana and southern Mississippi. With over 85 years of experience, we are committed to delivering exceptional service and fostering career growth in a supportive team environment.
Sunshine Quality Solutions is hiring a Service Writer to support our service team with accurate reporting, customer communication, and warranty coordination. This role manages service records, supplies, and equipment logistics while maintaining up-to-date customer profiles. Ideal candidates are detail-oriented, organized, and customer-focused. Join a dynamic team where your contributions help drive operational excellence and customer satisfaction.
Responsibilities Respond to internal and external customer inquiries
Open and manage work orders through invoicing
Coordinate equipment transportation and maintain records
Keep service library current with manuals, bulletins, and media
Maintain department files and customer profiles
Manage accessories and supplies, including reorders
Collaborate on warranty claim follow-ups with the centralized processor
Company Benefits Sunshine provides a comprehensive benefits package to full-time employees, featuring flexible work hours and family-friendly benefits:
Medical, Dental, Vision, and Life Insurance (including AD&D)
401(k) with employer match
Company-paid Short-Term Disability
Company-funded Health Savings Account
Paid Time Off: Vacation, Sick Leave, Company Holidays, Bereavement, Jury Duty
Incentive pay
Membership in Deere Employees Credit Union
Access to John Deere University training
Opportunities for career growth in a supportive team environment
Qualifications High school diploma or equivalent
Basic knowledge of accounting practices
Familiarity with office procedures and recordkeeping
General understanding of mechanical/technical terms preferred
Proficient in Microsoft Office and internet-based applications
Strong attention to detail and organizational skills
Physical Requirements Ability to sit for extended periods while working at a desk or computer.
Occasional lifting of up to 25 pounds (e.g., files, office supplies, or equipment).
Ability to use a computer, phone, and other office equipment for extended periods.
Occasional bending, reaching, or walking around the office
Ability to maintain focus and attention to detail in a fast-paced office environment.
At Sunshine Quality Solutions, we are committed to creating an inclusive and supportive workplace. We invite you to apply and join our teamyour unique skills and experiences are valued here!
Overview Position Type Full Time Hourly- Non Exempt Education Level High School Diploma / GED Travel Percentage Zero - 5% Category Admin - Clerical
Description Sunshine Quality Solutions is a leader in the Agricultural and Turf Care industry, operating 17 locations across southern Louisiana and southern Mississippi. With over 85 years of experience, we are committed to delivering exceptional service and fostering career growth in a supportive team environment.
Sunshine Quality Solutions is hiring a Service Writer to support our service team with accurate reporting, customer communication, and warranty coordination. This role manages service records, supplies, and equipment logistics while maintaining up-to-date customer profiles. Ideal candidates are detail-oriented, organized, and customer-focused. Join a dynamic team where your contributions help drive operational excellence and customer satisfaction.
Responsibilities Respond to internal and external customer inquiries
Open and manage work orders through invoicing
Coordinate equipment transportation and maintain records
Keep service library current with manuals, bulletins, and media
Maintain department files and customer profiles
Manage accessories and supplies, including reorders
Collaborate on warranty claim follow-ups with the centralized processor
Company Benefits Sunshine provides a comprehensive benefits package to full-time employees, featuring flexible work hours and family-friendly benefits:
Medical, Dental, Vision, and Life Insurance (including AD&D)
401(k) with employer match
Company-paid Short-Term Disability
Company-funded Health Savings Account
Paid Time Off: Vacation, Sick Leave, Company Holidays, Bereavement, Jury Duty
Incentive pay
Membership in Deere Employees Credit Union
Access to John Deere University training
Opportunities for career growth in a supportive team environment
Qualifications High school diploma or equivalent
Basic knowledge of accounting practices
Familiarity with office procedures and recordkeeping
General understanding of mechanical/technical terms preferred
Proficient in Microsoft Office and internet-based applications
Strong attention to detail and organizational skills
Physical Requirements Ability to sit for extended periods while working at a desk or computer.
Occasional lifting of up to 25 pounds (e.g., files, office supplies, or equipment).
Ability to use a computer, phone, and other office equipment for extended periods.
Occasional bending, reaching, or walking around the office
Ability to maintain focus and attention to detail in a fast-paced office environment.
At Sunshine Quality Solutions, we are committed to creating an inclusive and supportive workplace. We invite you to apply and join our teamyour unique skills and experiences are valued here!