Customer Service Representative
Clear the Air, Pearland, TX, United States
Description
Job Title:
Customer Service Representative – HVAC Service Location:
Pearland, TX (In-Office). Possibly open to remote position. Job Type:
Full-Time Pay:
$17.00 – $25.00 per hour (based on experience) About the Role
We are a growing HVAC service company based in the Pearland / Houston area looking for a reliable and customer-focused
Customer Service Representative
to join our team. In this role, you will be the first point of contact for our customers, handling inbound calls, booking service appointments, and ensuring every customer receives friendly, professional, and efficient support. This is a fast-paced position ideal for someone who thrives in a team environment and is committed to delivering excellent service. Key Responsibilities Answer and manage a high volume of inbound and outbound calls with a friendly, professional demeanor while providing exceptional customer service for all HVAC-related inquiries. Accurately schedule and book service appointments in our system, capturing complete customer information, job details, and service type. Follow up on leads, webform submissions, and marketing inquiries to convert them into scheduled appointments. Resolve abandoned calls daily and ensure no customer requests, messages, or follow-ups fall through the cracks. Coordinate effectively with technicians by providing clear job notes, customer details, and special instructions. Proactively communicate with customers regarding appointment confirmations, ETA updates, reschedules, and technician arrivals. Handle all forms of communication (phone, text, email, and internal notes) to keep customers and the team fully informed. Support the office team with administrative tasks, daily reporting, and special projects as needed. Work collaboratively with dispatch and field teams to deliver a seamless customer experience from first contact to job completion.
Qualifications
3+ years
of customer service experience (HVAC, home services, or call center experience preferred). Must have
prior experience using
ServiceTitan
software. Excellent verbal and written communication skills with a positive, solution-oriented attitude. Strong attention to detail and ability to multitask in a high-volume environment. Comfortable working evenings and weekends on a rotating on-call schedule. Reliable, professional, and team-oriented with a strong work ethic.
Benefits
Health Insurance Dental Insurance Vision Insurance Paid Time Off (PTO) Opportunities for advancement in a growing local company
How to Apply
If you are a customer service professional who takes pride in delivering outstanding experiences and wants to be part of a team that values reliability and excellence, we want to hear from you! Please send your resume and a brief note about why you’d be a great fit to: http://careers.cleartheairac.com or apply below. Position is open until filled.
Localcandidates in the Pearland, Friendswood, or greater Houston area are strongly preferred. Open to remote position for the right candidate. We are an equal opportunity employer and value a diverse, hardworking team. recblid 6020x6re9iau94ptxyd9ojn9dia7ik
Job Title:
Customer Service Representative – HVAC Service Location:
Pearland, TX (In-Office). Possibly open to remote position. Job Type:
Full-Time Pay:
$17.00 – $25.00 per hour (based on experience) About the Role
We are a growing HVAC service company based in the Pearland / Houston area looking for a reliable and customer-focused
Customer Service Representative
to join our team. In this role, you will be the first point of contact for our customers, handling inbound calls, booking service appointments, and ensuring every customer receives friendly, professional, and efficient support. This is a fast-paced position ideal for someone who thrives in a team environment and is committed to delivering excellent service. Key Responsibilities Answer and manage a high volume of inbound and outbound calls with a friendly, professional demeanor while providing exceptional customer service for all HVAC-related inquiries. Accurately schedule and book service appointments in our system, capturing complete customer information, job details, and service type. Follow up on leads, webform submissions, and marketing inquiries to convert them into scheduled appointments. Resolve abandoned calls daily and ensure no customer requests, messages, or follow-ups fall through the cracks. Coordinate effectively with technicians by providing clear job notes, customer details, and special instructions. Proactively communicate with customers regarding appointment confirmations, ETA updates, reschedules, and technician arrivals. Handle all forms of communication (phone, text, email, and internal notes) to keep customers and the team fully informed. Support the office team with administrative tasks, daily reporting, and special projects as needed. Work collaboratively with dispatch and field teams to deliver a seamless customer experience from first contact to job completion.
Qualifications
3+ years
of customer service experience (HVAC, home services, or call center experience preferred). Must have
prior experience using
ServiceTitan
software. Excellent verbal and written communication skills with a positive, solution-oriented attitude. Strong attention to detail and ability to multitask in a high-volume environment. Comfortable working evenings and weekends on a rotating on-call schedule. Reliable, professional, and team-oriented with a strong work ethic.
Benefits
Health Insurance Dental Insurance Vision Insurance Paid Time Off (PTO) Opportunities for advancement in a growing local company
How to Apply
If you are a customer service professional who takes pride in delivering outstanding experiences and wants to be part of a team that values reliability and excellence, we want to hear from you! Please send your resume and a brief note about why you’d be a great fit to: http://careers.cleartheairac.com or apply below. Position is open until filled.
Localcandidates in the Pearland, Friendswood, or greater Houston area are strongly preferred. Open to remote position for the right candidate. We are an equal opportunity employer and value a diverse, hardworking team. recblid 6020x6re9iau94ptxyd9ojn9dia7ik