Business Team Specialist I
Century Bank, Brockton, MA, United States
Job Description
Hiring Range: $26.00 $33.00 The posted salary range reflects Eastern's expected hiring range. Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information. This is a hybrid role, however onsite training is required in Wakefield. Our Business Service Team is a specialty group within our customer service center primarily providing support to our business customer base over the phone and e-mail. The team handles inquiries regarding our business deposit and loan products as well as our business online banking solution and the various cash management products that we offer. Provides a high level of service to all business banking and commercial banking clients over the phone and e-mail.
Provides customer support for our suite of business online banking products and processes a variety of account maintenance requests.
Use strong written communication skills to reply to internal and external email inquiries in a timely and efficient manner.
Handles the most complex customer complaints and problems without assistance by making independent decisions. Is able to instill a sense of confidence with these customers based upon content and delivery.
Acts as a resource and escalation point to other team members on all product and service-related inquiries.
Assists management with monitoring the business banking inbound call queue, e-mail queue, and offline work queue.
Assists with training, quality testing new products/services, and documenting procedures.
REQUIREMENTS: Education and Experience Associate degree or related knowledge/skills base gained through experience preferred.
Previous Business/Commercial Banking experience preferred
Customer service experience in a fast-paced environment is preferred
Proven previous job stability a must
Skills/Knowledge Familiarity with cash management products and services is a plus
Computer proficiency, including web navigation and keyboarding skills a must
Excellent oral and written communication skills
Superior customer service skills required
Proficient with online banking, internet terminologies, and navigation
Ability to learn new concepts quickly and easily in a fast-growing environment
Previous success hiring people with similar job titles to these: Customer Service Representative
Inbound Call Representative
Call Center Representative
Customer Care Center Specialist
Member Services Representative
Key Terms Problem Solver
Multitasker
Creative Thinker
Tech Savvy
Perks: Remote work flexibility after a desired length of tenure and good performance
Hire immediately
Growth opportunities
Great benefits
Strong culture
Work life balance
Hiring Range: $26.00 $33.00 The posted salary range reflects Eastern's expected hiring range. Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information. This is a hybrid role, however onsite training is required in Wakefield. Our Business Service Team is a specialty group within our customer service center primarily providing support to our business customer base over the phone and e-mail. The team handles inquiries regarding our business deposit and loan products as well as our business online banking solution and the various cash management products that we offer. Provides a high level of service to all business banking and commercial banking clients over the phone and e-mail.
Provides customer support for our suite of business online banking products and processes a variety of account maintenance requests.
Use strong written communication skills to reply to internal and external email inquiries in a timely and efficient manner.
Handles the most complex customer complaints and problems without assistance by making independent decisions. Is able to instill a sense of confidence with these customers based upon content and delivery.
Acts as a resource and escalation point to other team members on all product and service-related inquiries.
Assists management with monitoring the business banking inbound call queue, e-mail queue, and offline work queue.
Assists with training, quality testing new products/services, and documenting procedures.
REQUIREMENTS: Education and Experience Associate degree or related knowledge/skills base gained through experience preferred.
Previous Business/Commercial Banking experience preferred
Customer service experience in a fast-paced environment is preferred
Proven previous job stability a must
Skills/Knowledge Familiarity with cash management products and services is a plus
Computer proficiency, including web navigation and keyboarding skills a must
Excellent oral and written communication skills
Superior customer service skills required
Proficient with online banking, internet terminologies, and navigation
Ability to learn new concepts quickly and easily in a fast-growing environment
Previous success hiring people with similar job titles to these: Customer Service Representative
Inbound Call Representative
Call Center Representative
Customer Care Center Specialist
Member Services Representative
Key Terms Problem Solver
Multitasker
Creative Thinker
Tech Savvy
Perks: Remote work flexibility after a desired length of tenure and good performance
Hire immediately
Growth opportunities
Great benefits
Strong culture
Work life balance