Senior Account Manager
Cascade AI, Cupertino, CA, United States
Role Overview
Cascade AI is hiring a Senior Account Manager to own renewals, expansion, and strategic account growth across our existing customer base.
This is a commercially oriented role. You will manage a portfolio of accounts, drive adoption, run QBRs, map stakeholders, and identify expansion opportunities across new departments and workflows.
You are not responsible for implementation that function is owned separately. Your focus is revenue retention and growth within existing logos.
What This Role Is
This is not a support or onboarding role.
This is a revenue-carrying account ownership role focused on:
Re-selling into the same organization
Expanding into new departments (HR ? IT, Legal, Finance)
Strengthening executive relationships
Driving renewal confidence
You will operate as the commercial owner of your accounts post-sale.
Core Responsibilities
1. Own Renewals
Manage renewal timelines and negotiation strategy
Identify risks early and create mitigation plans
Ensure customers clearly understand value delivered
Forecast accurately and maintain strong renewal hygiene
2. Drive Expansion Within Accounts
Map accounts across departments and stakeholder groups
Identify new workflow and use-case expansion opportunities
Position Cascades value to new executive buyers
Partner with AEs where appropriate to close larger expansions
Expansion at Cascade often means entering new departments, not just increasing seat counts. This requires strategic navigation and commercial skill.
3. Lead QBRs & Executive Conversations
Run structured Quarterly Business Reviews
Anchor discussions in value, ROI, adoption, and roadmap alignment
Build relationships beyond day-to-day users
Multi-thread across HR, IT, Finance, Legal, and other stakeholders
4. Drive Adoption & Account Health
Monitor usage and engagement data
Recommend actions to improve adoption and workflow integration
Work closely with Implementation to ensure time-to-value
Identify and qualify expansion signals within accounts
5. Account Strategy & Mapping
For each account, you will maintain:
Executive stakeholder map
Expansion pathways
Risk assessment and mitigation plan
Quarterly action plan
You should be able to clearly articulate:
Where growth will come from
What risks exist
What next steps are required
Cross-Functional Collaboration
You will work closely with:
CEO, Sales, and Marketing (for larger expansions or joint selling motions)
CS Implementation for onboarding and complex rollout support
Product & Engineering to communicate strategic customer feedback
This role requires influence without formal authority.
Who You Are
5+ years in Account Management, Strategic CSM, or post-sale revenue roles
Experience owning renewals and expansion quotas
Comfortable navigating enterprise stakeholders
Strong account mapping and multi-threading skills
Confident running executive-level conversations
Commercially minded and revenue-oriented
Bonus:
Experience selling across departments within the same organization
Experience in B2B SaaS, HR tech, IT systems, or enterprise AI
Requirements added by the job poster
3+ years of work experience with Renewals
Working in an onsite setting
4+ years of work experience with B2B Software
Average deal size in US Dollar
3+ years of work experience with Expansions
Cascade AI is hiring a Senior Account Manager to own renewals, expansion, and strategic account growth across our existing customer base.
This is a commercially oriented role. You will manage a portfolio of accounts, drive adoption, run QBRs, map stakeholders, and identify expansion opportunities across new departments and workflows.
You are not responsible for implementation that function is owned separately. Your focus is revenue retention and growth within existing logos.
What This Role Is
This is not a support or onboarding role.
This is a revenue-carrying account ownership role focused on:
Re-selling into the same organization
Expanding into new departments (HR ? IT, Legal, Finance)
Strengthening executive relationships
Driving renewal confidence
You will operate as the commercial owner of your accounts post-sale.
Core Responsibilities
1. Own Renewals
Manage renewal timelines and negotiation strategy
Identify risks early and create mitigation plans
Ensure customers clearly understand value delivered
Forecast accurately and maintain strong renewal hygiene
2. Drive Expansion Within Accounts
Map accounts across departments and stakeholder groups
Identify new workflow and use-case expansion opportunities
Position Cascades value to new executive buyers
Partner with AEs where appropriate to close larger expansions
Expansion at Cascade often means entering new departments, not just increasing seat counts. This requires strategic navigation and commercial skill.
3. Lead QBRs & Executive Conversations
Run structured Quarterly Business Reviews
Anchor discussions in value, ROI, adoption, and roadmap alignment
Build relationships beyond day-to-day users
Multi-thread across HR, IT, Finance, Legal, and other stakeholders
4. Drive Adoption & Account Health
Monitor usage and engagement data
Recommend actions to improve adoption and workflow integration
Work closely with Implementation to ensure time-to-value
Identify and qualify expansion signals within accounts
5. Account Strategy & Mapping
For each account, you will maintain:
Executive stakeholder map
Expansion pathways
Risk assessment and mitigation plan
Quarterly action plan
You should be able to clearly articulate:
Where growth will come from
What risks exist
What next steps are required
Cross-Functional Collaboration
You will work closely with:
CEO, Sales, and Marketing (for larger expansions or joint selling motions)
CS Implementation for onboarding and complex rollout support
Product & Engineering to communicate strategic customer feedback
This role requires influence without formal authority.
Who You Are
5+ years in Account Management, Strategic CSM, or post-sale revenue roles
Experience owning renewals and expansion quotas
Comfortable navigating enterprise stakeholders
Strong account mapping and multi-threading skills
Confident running executive-level conversations
Commercially minded and revenue-oriented
Bonus:
Experience selling across departments within the same organization
Experience in B2B SaaS, HR tech, IT systems, or enterprise AI
Requirements added by the job poster
3+ years of work experience with Renewals
Working in an onsite setting
4+ years of work experience with B2B Software
Average deal size in US Dollar
3+ years of work experience with Expansions