Customer Service Rep
SkySource Solutions, Cleveland, OH, United States
Job description:
Client Service Center Representative
MetLife Legal Plans | Exclusive Opportunity through SkySource Solutions
Posting Date:
April 15, 2026
Number of Openings:
12
Position Type:
Contract (6 months) with potential for hire
Expected Start Date:
May 11, 2026
Hourly Pay Rate:
$20.00/hour
Temp-to-Hire Conversion Rate:
$20.00/hour plus benefits and bonus potential
About the Role
MetLife Legal Plans is seeking
Client Service Center Representatives
to join its Cleveland-based Client Service Center. This role is ideal for customer service professionals who excel at helping others, communicating clearly, and navigating multiple systems in a fast-paced environment.
This position is offered
exclusively through SkySource Solutions , MetLife Legal Plans' trusted third-party staffing partner.
Client Service Center Representatives report to
Client Service Center Supervisors
and serve as a key contact for members, delivering high-quality service on inbound calls.
Work Location & Hybrid Schedule
Onsite required during training
and for an additional
60 days
After demonstrating strong performance and consistent work habits:
Hybrid schedule available
2 days/week onsite
in the Cleveland office
3 days/week work from home
Wednesday is a required in-office day
Second in-office day is employee's choice
Work-from-home requirements:
Reliable high-speed internet ( 100+ Mbps recommended )
Dedicated work area free from distractions and background noise
Schedule & Hours
Full-time: 40 hours per week
Monday-Friday
Training Schedule:
8:30 AM - 5:00 PM
Post-Training Shifts
Assigned based on seniority (determined by last digit of SSN; 9 = highest, 0 = lowest):
7:55 AM - 4:25 PM
8:30 AM - 5:00 PM
9:00 AM - 5:30 PM
9:30 AM - 6:00 PM
10:00 AM - 6:30 PM
10:30 AM - 7:00 PM
11:35 AM - 8:05 PM
Key Responsibilities
Provide exceptional customer service via inbound calls
Listen actively and demonstrate empathy with every caller
Navigate multiple systems simultaneously while assisting members
Accurately document interactions and complete detailed records
Follow established processes while applying critical thinking
Collaborate effectively with team members and leadership
Experience & Qualifications
Experience Required:
2-5+ years of customer service experience
Experience in call centers, legal services, hospitality, healthcare scheduling, or other service-based environments preferred
Technical Skills:
CRM experience preferred (e.g., Zendesk)
Contact center phone systems (e.g., Cisco)
Ability to work in multiple systems simultaneously
Microsoft Teams and Outlook proficiency
Education:
Bachelor's degree preferred
Associate degree or some college coursework acceptable with
5+ years of relevant customer service experience
Top Skills for Success
Positive attitude and outstanding verbal communication
Active listening and strong empathy skills
Critical thinking and problem-solving abilities
Ability to interact professionally at all organizational levels
Strong time management and ability to follow detailed processes
Comfort learning and working within multiple technology platforms
Language Requirement
Spanish bilingual candidates are strongly needed and encouraged to apply
Interview Process
Initial screening and assessments conducted by
SkySource Solutions
Top candidates presented to the MetLife Legal Plans hiring team (Jillian)
Client Service Center Representative
MetLife Legal Plans | Exclusive Opportunity through SkySource Solutions
Posting Date:
April 15, 2026
Number of Openings:
12
Position Type:
Contract (6 months) with potential for hire
Expected Start Date:
May 11, 2026
Hourly Pay Rate:
$20.00/hour
Temp-to-Hire Conversion Rate:
$20.00/hour plus benefits and bonus potential
About the Role
MetLife Legal Plans is seeking
Client Service Center Representatives
to join its Cleveland-based Client Service Center. This role is ideal for customer service professionals who excel at helping others, communicating clearly, and navigating multiple systems in a fast-paced environment.
This position is offered
exclusively through SkySource Solutions , MetLife Legal Plans' trusted third-party staffing partner.
Client Service Center Representatives report to
Client Service Center Supervisors
and serve as a key contact for members, delivering high-quality service on inbound calls.
Work Location & Hybrid Schedule
Onsite required during training
and for an additional
60 days
After demonstrating strong performance and consistent work habits:
Hybrid schedule available
2 days/week onsite
in the Cleveland office
3 days/week work from home
Wednesday is a required in-office day
Second in-office day is employee's choice
Work-from-home requirements:
Reliable high-speed internet ( 100+ Mbps recommended )
Dedicated work area free from distractions and background noise
Schedule & Hours
Full-time: 40 hours per week
Monday-Friday
Training Schedule:
8:30 AM - 5:00 PM
Post-Training Shifts
Assigned based on seniority (determined by last digit of SSN; 9 = highest, 0 = lowest):
7:55 AM - 4:25 PM
8:30 AM - 5:00 PM
9:00 AM - 5:30 PM
9:30 AM - 6:00 PM
10:00 AM - 6:30 PM
10:30 AM - 7:00 PM
11:35 AM - 8:05 PM
Key Responsibilities
Provide exceptional customer service via inbound calls
Listen actively and demonstrate empathy with every caller
Navigate multiple systems simultaneously while assisting members
Accurately document interactions and complete detailed records
Follow established processes while applying critical thinking
Collaborate effectively with team members and leadership
Experience & Qualifications
Experience Required:
2-5+ years of customer service experience
Experience in call centers, legal services, hospitality, healthcare scheduling, or other service-based environments preferred
Technical Skills:
CRM experience preferred (e.g., Zendesk)
Contact center phone systems (e.g., Cisco)
Ability to work in multiple systems simultaneously
Microsoft Teams and Outlook proficiency
Education:
Bachelor's degree preferred
Associate degree or some college coursework acceptable with
5+ years of relevant customer service experience
Top Skills for Success
Positive attitude and outstanding verbal communication
Active listening and strong empathy skills
Critical thinking and problem-solving abilities
Ability to interact professionally at all organizational levels
Strong time management and ability to follow detailed processes
Comfort learning and working within multiple technology platforms
Language Requirement
Spanish bilingual candidates are strongly needed and encouraged to apply
Interview Process
Initial screening and assessments conducted by
SkySource Solutions
Top candidates presented to the MetLife Legal Plans hiring team (Jillian)