ROI Support Specialist - Remote
Sharecare, Madison, WI, United States
Job Description:
Sharecare is a digital healthcare company that delivers software and tech-enabled services to stakeholders across the healthcare ecosystem to help improve care quality, drive better outcomes, and lower costs. Through its data-driven AI insights, evidence-based resources, and comprehensive platform – including benefits navigation, care management, home care resources, health information management, and more – Sharecare helps people easily and efficiently manage their healthcare and improve their well-being. Across its three business channels, Sharecare enables health plan sponsors, health systems and physician practices, and leading pharmaceutical brands to drive personalized and value-based care at scale. To learn more, visit www.sharecare.com .
Job Summary Provide support to Release of Information Specialists, Quality Control, Customer Service, Billing & Collections to resolve issues related to fulfilling or fulfilled Release of Information requests for patient medical records.
Essential Functions
Assist Release of Information Specialists to resolve issues related to fulfillment of medical records requests
Ensure compliance requirements are met to release medical records based on HIPAA rules and regulations, including adherence to other state and federal laws for Release of Information
Perform Data Entry & Quality Control measures for fulfillment of medical records requests
Effectively communicate with Customer Service and other departments to answer questions and resolve issues with requests and fulfillment of medical records requests
Research and resolve workflow and record issues quickly to minimize delays in turnaround
Identify and elevate critical and important issues to management
Qualifications
Minimum of 6 months experience with Sharecare HDS in QC, Credit & Collections or Customer Service required, 1 year or more preferred
Ability to use internal electronic based record workflow systems such as Bactes in Motion, Record Management, Intranet, Exceptions Management, Word, Excel, Outlook, etc.
Attention to detail
Ability to work in a fast paced, production oriented environment
High level of reliability, productivity and professionalism
Good communication skills, both written and oral
The ability to work independently and being productive with little supervision
Physical Requirements
Ability to sit or stand for long periods of time
Physical ability to lift and carry 25 lbs. of materials
Manual dexterity and strength sufficient enough to enter information via computer keyboard for long periods of time, to write notes and information needed, and to pick up and hold paperwork, supplies and other items
Eyesight sufficient to effectively read documents and to accurately view information on a computer monitor
Speaking and hearing ability sufficient to effectively communicate
Eye/hand coordination, hearing and visual acuity necessary for day to day tasks
HIPPA/ Compliance
Maintain privacy of all patient, employee and volunteer information and access such information only on an need-to-know basis for business purposes
Comply with all regulations regarding corporate integrity and security obligations
Report unethical, fraudulent, or unlawful behavior or activity
Maintain current and yearly HIPAA certification
Information Governance Accountabilities
A high-level understanding of the organization’s information governance program and role specific accountabilities
A thorough understanding of role requirements, including policies, procedures and processes, to include how individual work impacts the organization and its strategic and financial goals; and how tasks and projects affect the integrity of the organization’s data and information
Commitment to discuss questions and recommendations about processes and any observed variations in performing tasks in order to ensure a standardized approach to work and services provided
Participation in education as required for corporate compliance and role specific functions and tasks
Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.
Sharecare is an Equal Opportunity Employer and doesn't discriminate on the basis of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status, or other non-merit factor.
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Sharecare is a digital healthcare company that delivers software and tech-enabled services to stakeholders across the healthcare ecosystem to help improve care quality, drive better outcomes, and lower costs. Through its data-driven AI insights, evidence-based resources, and comprehensive platform – including benefits navigation, care management, home care resources, health information management, and more – Sharecare helps people easily and efficiently manage their healthcare and improve their well-being. Across its three business channels, Sharecare enables health plan sponsors, health systems and physician practices, and leading pharmaceutical brands to drive personalized and value-based care at scale. To learn more, visit www.sharecare.com .
Job Summary Provide support to Release of Information Specialists, Quality Control, Customer Service, Billing & Collections to resolve issues related to fulfilling or fulfilled Release of Information requests for patient medical records.
Essential Functions
Assist Release of Information Specialists to resolve issues related to fulfillment of medical records requests
Ensure compliance requirements are met to release medical records based on HIPAA rules and regulations, including adherence to other state and federal laws for Release of Information
Perform Data Entry & Quality Control measures for fulfillment of medical records requests
Effectively communicate with Customer Service and other departments to answer questions and resolve issues with requests and fulfillment of medical records requests
Research and resolve workflow and record issues quickly to minimize delays in turnaround
Identify and elevate critical and important issues to management
Qualifications
Minimum of 6 months experience with Sharecare HDS in QC, Credit & Collections or Customer Service required, 1 year or more preferred
Ability to use internal electronic based record workflow systems such as Bactes in Motion, Record Management, Intranet, Exceptions Management, Word, Excel, Outlook, etc.
Attention to detail
Ability to work in a fast paced, production oriented environment
High level of reliability, productivity and professionalism
Good communication skills, both written and oral
The ability to work independently and being productive with little supervision
Physical Requirements
Ability to sit or stand for long periods of time
Physical ability to lift and carry 25 lbs. of materials
Manual dexterity and strength sufficient enough to enter information via computer keyboard for long periods of time, to write notes and information needed, and to pick up and hold paperwork, supplies and other items
Eyesight sufficient to effectively read documents and to accurately view information on a computer monitor
Speaking and hearing ability sufficient to effectively communicate
Eye/hand coordination, hearing and visual acuity necessary for day to day tasks
HIPPA/ Compliance
Maintain privacy of all patient, employee and volunteer information and access such information only on an need-to-know basis for business purposes
Comply with all regulations regarding corporate integrity and security obligations
Report unethical, fraudulent, or unlawful behavior or activity
Maintain current and yearly HIPAA certification
Information Governance Accountabilities
A high-level understanding of the organization’s information governance program and role specific accountabilities
A thorough understanding of role requirements, including policies, procedures and processes, to include how individual work impacts the organization and its strategic and financial goals; and how tasks and projects affect the integrity of the organization’s data and information
Commitment to discuss questions and recommendations about processes and any observed variations in performing tasks in order to ensure a standardized approach to work and services provided
Participation in education as required for corporate compliance and role specific functions and tasks
Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.
Sharecare is an Equal Opportunity Employer and doesn't discriminate on the basis of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status, or other non-merit factor.
#J-18808-Ljbffr