Salary

$51,971.00 - $79,062.00 Annually

Location

Lehigh County, PA

Job Type

Civil Service Permanent Full-Time

Job Number

CS-2026-48067-44720

Department

Department of Human Services

Division

HS Lehigh CAO Hdq

Opening Date

04/21/2026

Closing Date

5/4/2026 11:59 PM Eastern

Job Code

44720

Position Number

Multiple positions may be filled from this posting.

Union

SEIU Local 668

Bargaining Unit

Pay Group

ST06

Bureau / Division Code

00210039

Bureau / Division

Office of Income Maintenance / Lehigh County Assistance Office

Worksite Address

555 Union Boulevard

City

Allentown, Pennsylvania

Zip Code

18109

Contact Name

Sharon Rodriguez

Contact Email

sharodrigu@pa.gov

THE POSITION

If you are looking for a great opportunity to utilize your experience in social services and make a difference in someone's life when they need a helping hand, we have the position for you. The employee in the Income Maintenance Caseworker position is responsible and accountable for determining eligibility for financial assistance, Medicaid, SNAP, LIHEAP, Nursing Home Care, and, Waivers, as well as any additional programs the Department of Human Services administers for applicants/recipients in accordance with state regulations.

Watch this video to see how you can make a difference!

DESCRIPTION OF WORK

After attending an 8-week Income Maintenance Standard Training Program (IMSTP), you will be completing your job duties in an office setting environment. Major duties include determining eligibility for financial assistance, Medicaid, SNAP, LIHEAP, Nursing Home Care, and Waivers, as well as any additional programs the department administers for applicants/recipients in accordance with state regulations. In order to accomplish these duties, you will interview customers either over the phone or in person; review, interpret, and correctly apply policy; data enter information into an automated eligibility determination system, as well as perform manual calculations; type clear and thorough case comments about client circumstances and changes. All work must be completed within deadlines in accordance with federal and state policy. Complying with regimented policies and procedures, as well as staying current with major changes impacting on knowledge and skill is essential. Job duties are carried out under the general supervision of an Income Maintenance Casework Supervisor.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

Full-time employment, 37.5 hours per week
Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch. This may change based on operational needs.
Overtime and travel as operationally necessary
Telework: This position may be eligible to telework part time. Specific details of the telework schedule will be discussed during the interview process. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Leigh County. The ability to telework is subject to change at any time.
Work Conditions: Assigned duties are performed in a controlled office environment. In counties with district offices, employees may be reassigned to different work sites due to operational needs. Reassignments will be made in compliance with contract language.
Salary: Selected candidates who are new to employment with the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $51,971.00 (before taxes).
FREE parking!
You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

Four years of experience in interviewing or work requiring the analysis and interpretation of data; or
A bachelor's degree; or
Any equivalent combination of experience and training.
Applicants will be considered to have met the educational requirements once they are within 3 months of graduating with a qualifying degree.

Other Requirements:

You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
Hiring preference for this vacancy may be given to candidates who live within Lehigh County. If no eligible candidates who live within Lehigh County apply for this position, candidates who reside in other counties may be considered.
You must be able to perform essential job functions.

Legal Requirements:

A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.
You must pass a background investigation.
This position will have access to Federal Tax Information (FTI) and is subject to the provisions of IRS Publication 1075 (Pub 1075) which requires you to pass an enhanced background check prior to beginning employment. Under Pub 1075, acceptance of a conditional offer of employment will require submission to and approval of satisfactory criminal history reports, including but not limited to: a

Required

Preferred

Job Industries

Other

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