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Ewing, 425 Phillips Blvd, Ewing, New Jersey, United States of America

Job Description

The Director, Default is responsible for leading and managing a function within Default Operations which may include Call Center, SPOC (Single Point of Contact), Loss Mitigation, Foreclosure, Bankruptcy, REO, Claims, Default Administration, and Default Compliance. This position interfaces with all Loan Operations and is responsible for key initiatives around operational efficiencies, financial, staffing, and risk mitigation. In addition, this role plays a key part in leadership and development of Cenlar’s line management teams and is an instrumental part of the leadership team, delivering and executing on Cenlar’s business plan objectives.

Responsibilities

Overall responsibility may include Collections, SPOC, Loss Mitigation, Foreclosure, Bankruptcy, REO, Claims, Loss Analysis, Default Administration, and Default Compliance
Develops and maintains staff planning forecast to recruit, develop and retain a cohesive staffing structure that motivates and builds a superior team
Collaborates with VP and SVP to develop a sustainable operations plan to achieve client satisfaction, and enhance borrower experience
Responsible for internal and external compliance within various areas of Default Servicing
Administers staff performance and compensation programs
Develops and prepares annual budgets and monitors monthly expenses; initiates controls to maintain expenses within budget
Responsible for oversight and operations management which may include Claims and Loss Analysis for all HUD, VA, USDA, Mortgage Insurance, and GSE claims
Partners with Vendor Management and Invoicing Departments
Responsible for and manages to performance metrics in a continuously improving environment
Establishes regular operational reporting that identifies gaps in attaining required service levels
Assures contractual client service standards are achieved or exceeded on a monthly basis
Oversees policy and procedure development and enhancement within Default, as needed
Measures and monitors key functional performance measures by department to increase income where applicable and improve service levels
Responds to client issues as needed
Proactively identifies opportunities and risks, while overseeing the improvement of risk assessment(s) and management practices
Responsible for Federal and State Regulatory compliance performance within various areas of the Operations
Appropriately assess risk when business decisions are made, include but not limited to compliance and operational risk. Demonstrate consideration for Cenlar’s reputation as well as our clients, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards
Ensure all activities are in accordance with Cenlar’s approved risk appetite statement and applicable compliance and regulatory requirements.

Qualifications

Bachelor’s degree or equivalent experience
10+ years mortgage servicing experience
Progressive experience and significant exposure to all default areas of loan servicing; may include Collections, SPOC, Loss Mitigation, Foreclosure, Bankruptcy, REO, Claims, Default Administration, and Default Compliance
Excellent communication and people skills
Previous responsibility supporting a servicing portfolio of greater than 250,000 loans
Knowledge of regulatory agencies and guidelines
Strong analytical/financial analysis skills
Demonstrated success implementing technological solutions to improve productivity, increase customer service levels, or expand capacity are preferred

#J-18808-Ljbffr","shortDescription","

Ewing, 425 Phillips Blvd, Ewing, New Jersey, United States of America

Job Description

The Director, Default is responsible fo...","promoted","title","Director, Default, Loss Mitigation","duration","","experienceLevel","displayThumbnail","location","locations",[64],"id",["B","3396385559"],"displayHeadline","Work at Cenlar","category","Marketing & Communications","displayPublishedAt","4 days ago","displayUrl","/jobs/3396385559-director-default-loss-mitigation","shortTitle","shortLocation","ewing township, nj, United States","searchCompanyPath","/jobs?keyword=Cenlar","searchLocationPath","/jobs?location=ewing+township%2C+nj%2C+United+States","searchTitlePath","/jobs?keyword=Director%2C+Default%2C+Loss+Mitigation",{"_65":66,"_67":68,"_69":57,"_70":71},"country","United States","city","ewing township","formatted","state","nj",["D",1776520800000],"Empeople Credit Union","Overview\nThe Collections Specialist is responsible for carrying out credit union collection and recovery activities with members not current on consumer and real estate loans and credit cards. The Collections Specialist will work with members to devise payment plans to collect past due payments and repossess vehicle collateral and initiate foreclosure on severely delinquent loans in accordance with company policies and state and federal regulations.

Qualifications\nKnowledge Of

Credit Union policies and procedures.

IDFPR, NCUA and federal and state regulations regarding collection, repossession, bankruptcy, and recovery activity.

CFPB collection governance through Fair Debt Collection Practices Act (FDCPA)

Symitar Data Processing System

State specific legal process for recovery efforts

State specific bankruptcy laws and practices

Ability To

Operate a PC using the following software applications Excel, Word, and Outlook

Operate the Credit Union’s financial software to access member accounts to perform collection activities.

Work in a time sensitive environment, make sound decisions, and communicate these decisions to members and applicable internal staff and management.

Remain calm, patient, objective and professional when presented with difficult situations.

Essential Functions

Meet or exceed company performance standards for promises to pay, delinquent payments collected, loans paid current, month over month delinquency change, contacts made, and others as defined by management.

Ensure consistent contact with assigned queue of past due members, with the goal of putting a plan in place to get members current within 60-90 days. Document plans and promises to pay in collection cards.

Manage delinquent auto loans in queue to ensure notices of cure are sent by delinquent day 45 and repossessions are ordered by delinquent day 60 unless member has made satisfactory payment arrangements, is on a Securian claim, or has filed bankruptcy. Authorize skip tracing as needed to locate collateral.

Work with members after vehicles are repossessed to redeem collateral and/or provide Notice of Private Sale. If vehicle to be sold, work with approved auto auction to provide title and establish appropriate floor price. Work with auction to obtain sale proceeds and document in core system.

Work with company legal counsel to initiate foreclosure process on severely delinquent real estate loans. Complete estimated foreclosure worksheets and update and document status throughout foreclosure process. Secure property to the extent regulations allow during the foreclosure process. Arrange for inspection of property after the foreclosure and list the property with company approved Realtors. File necessary paperwork related to bankruptcy including Motion for Relief of Stay, proof of Claims, and Objections.

Perform other collection, risk, or credit union related duties as assigned by manager.

Submit monthly charge off recommendations to senior management according to policy.

Required Education And Experience\nAny equivalent combination of education and experience that provides the applicant with the knowledge, skills, and abilities required to perform the job is acceptable. A typical way to obtain the knowledge and abilities would be:

Education/Training

Bachelor’s degree (B.A.) or equivalent.

Experience

Minimum 2-5 years consumer and/or mortgage collection and collection experience.

Comprehensive functional experience with:

Vehicle repossession and liquidation

Post charge-off recovery remedies

Bankruptcy law and lender’s rights

License Or Certification

Bondable

Acceptable Credit History

Notary Public desired but not required.

Pay Range\nUSD $56,814.00 - USD $85,170.00 /Yr.

Compensation & Benefits

Health, Dental & Vision Benefits

Bonus opportunity

401(k) with match and profit sharing

Flexible Time Off

Empeople Credit Union is an EEO/Affirmative Action Employer.

EMPLOYMENT AT WILL\nEmpeople Credit Union employment is at will. Employees may resign from Empeople Credit Union as they choose. Similarly, Empeople Credit Union may terminate an employee at any time, with or without notice or cause. Nothing in this Handbook or any other manual or policy adopted by Empeople Credit Union in any way alters the at-will nature of employment at Empeople Credit Union. False statements or material omissions in the Application for Employment will be grounds for immediate termination.

#J-18808-Ljbffr\n","Overview\nThe Collections Specialist is responsible for carrying out credit union collection and recovery activities with members not current on con...","Collections Specialist",[86],["B","3351217394"],"Work at Empeople Credit Union","9 days ago","/jobs/3351217394-collections-specialist","Moline, IL, United States","/jobs?keyword=Empeople+Credit+Union","/jobs?location=Moline%2C+IL%2C+United+States","/jobs?keyword=Collections+Specialist",{"_65":66,"_67":87,"_69":88,"_70":89,"_90":91},"Moline","Moline, IL, United States, 61266","IL","postal_code","61266",["D",1777165200000],"M&T Bank","Account Management Specialist

Manages complex accounts with the following areas of specialization: Foreclosure, Bankruptcy, REO/Property Preservation, Repossession, Remarketing, Legal Liaison or Post Charge Off Collections.\nPrimary Responsibilities:

Initiate contact with consumer borrowers that are in the mid to late stages of delinquency; assess the prospect of repayment, and arranging repayment schedules or other solutions such as: Loan Workout, Alternative Lending, Consumer Credit Counseling Services, Reages, or Extensions.\nInitiate contact with customers' attorneys and Bankruptcy trustees.\nInvestigate and conduct skip tracing as required.\nSubmit recommendations for account placement with third party collection agencies, attorneys, brokers, and property preservation firms.\nInitiate direct contact with borrowers (consumer, mortgage, deposit overdraft, business banking), assessing the prospect of repayment, arranging repayment schedules or other solutions.\nContact business partners and vendors to ensure services provided are meeting predetermined service level agreements.\nParticipate in loss prevention by employing advanced strategies that provide adequate protection for M&T with respect to its interest in the collateral securing the loan, while maximizing the cost containment opportunities.\nReview collateral condition and establish asset value. Negotiate sale with prospective buyers and conclude sales transaction with limited oversight.\nDevelop an understanding of the business and its functions, processes and operations.\nKeep abreast of business and market trends that may affect business department.\nAdhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.\nMaintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.\nPromote an environment that supports belonging and reflects the M&T Bank brand.\nComplete other related duties as assigned.\nScope of Responsibilities:

This position works under general supervision and has autonomy when performing skip-trace. In addition, this position does have the authority to waive late fees, within guidelines.\nEducation and Experience Required:

A combined minimum of 3 years' higher education and/or work experience including a minimum of 1 year experience in customer service, customer-facing, collections, call center or sales. Experience with word processing, spreadsheet and presentation software. Detail oriented. Strong verbal and written communication skills.\nEducation and Experience Preferred:

Knowledge of M&T Bank systems. M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $20.55 - $34.25 Hourly (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.\nLocation: Getzville, New York, United States of America\n","Account Management Specialist

Manages complex accounts with the following areas of specialization: Foreclosure, Bankruptcy, REO/Property P...","Collections Specialist III",[106],["B","3474476436"],"Work at M&T Bank","2 days ago","/jobs/3474476436-collections-specialist-iii","Getzville, NY, United States","/jobs?keyword=M%26T+Bank","/jobs?location=Getzville%2C+NY%2C+United+States","/jobs?keyword=Collections+Specialist+III",{"_65":66,"_67":107,"_69":108,"_70":109,"_90":110},"Getzville","Getzville, NY, United States, 14068","NY","14068",["D",1777197600000],[115],["B","3481402939"],"/jobs/3481402939-collections-specialist-iii",{"_65":66,"_67":107,"_69":108,"_70":109,"_90":110},["D",1774706400000],"M&T Bank Corporation","Collections Specialist III page is loaded## Collections Specialist IIIremote type:

Hybrid Positionlocations:

Millsboro, DEtime type:

Full timeposted on:

Posted Todayjob requisition id:

R84075# **Overview:**Manages complex accounts with the following areas of specialization: Foreclosure, Bankruptcy, REO/Property Preservation, Repossession, Remarketing, Legal Liaison or Post Charge Off Collections.## ## **Primary** Responsibilities**:*** Initiate contact with consumer borrowers that are in the mid to late stages of delinquency; assess the prospect of repayment, and arranging repayment schedules or other solutions such as: Loan Workout, Alternative Lending, Consumer Credit Counseling Services, Reages, or Extensions.* Initiate contact with customers’ attorneys and Bankruptcy trustees.* Investigate and conduct skip tracing as required.* Submit recommendations for account placement with third party collection agencies, attorneys, brokers, and property preservation firms.* Initiate direct contact with borrowers (consumer, mortgage, deposit overdraft, business banking), assessing the prospect of repayment, arranging repayment schedules or other solutions.* Contact business partners and vendors to ensure services provided are meeting predetermined service level agreements.* Participate in loss prevention by employing advanced strategies that provide adequate protection for M&T with respect to its interest in the collateral securing the loan, while maximizing the cost containment opportunities.* Review collateral condition and establish asset value. Negotiate sale with prospective buyers and conclude sales transaction with limited oversight.* Develop an understanding of the business and its functions, processes and operations.* Keep abreast of business and market trends that may affect business department.* Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.* Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.* Promote an environment that supports belonging and reflects the M&T Bank brand.* Complete other related duties as assigned.## **Scope of Responsibilities:**This position works under general supervision and has autonomy when performing skip-trace.In addition, this position does have the authority to waive late fees, within guidelines.## **Education and Experience Required:**A combined minimum of 3 years’ higher education and/or work experience including a minimum of 1 year experience in customer service, customer-facing, collections, call center or sales.Experience with word processing, spreadsheet and presentation software.Detail oriented.Strong verbal and written communication skills.## **Education and Experience Preferred:**Knowledge of M&T Bank systems.M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $20.55 - $34.25 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.# **Location**Millsboro, Delaware, United States of AmericaGreat companies have an enduring sense of purpose. At M&T, our purpose is a simple one: **make a difference in people’s lives and uplift the communities we serve**. M&T Bank Corporation is a financial holding company headquartered in Buffalo, New York. M&T’s affiliates offer advice, guidance, expertise and solutions across the entire financial spectrum, combining M&T Bank’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. M&T Bank has a network of over 1,000 branches and 2,200 ATMs that span 12 states from Maine to Virginia and Washington, D.C. For more than 165 years, M&T has strived to take an active role in our communities and build long-lasting relationships with our customers. We are a bank for communities—combining the capabilities of a large bank with the care of a locally focused institution.\n#J-18808-Ljbffr\n","Collections Specialist III page is loaded## Collections Specialist IIIremote type:

Hybrid Positionlocations:

Millsboro, DEtime ty...",[128],["B","3044063936"],"Work at M&T Bank Corporation","1 months ago","/jobs/3044063936-collections-specialist-iii","Millsboro, DE, United States","/jobs?keyword=M%26T+Bank+Corporation","/jobs?location=Millsboro%2C+DE%2C+United+States",{"_65":66,"_67":129,"_69":130,"_70":131,"_90":132},"Millsboro","Millsboro, DE, United States, 19966","DE","19966",1072,"name","Hearst Television","agency","logo","slug","hearst-television","

Every career with Hearst Television is like a story. How it develops, where it takes you, the milestones you reach along the way – you’ve got a lot to look forward to as your unique career story unfolds. Hearst Television, a subsidiary of Hearst, owns and operates local television and radio stations serving nearly three dozen U.S. cities, reaching 24 million U.S. television households. Through its partnership with nearly all major networks, Hearst Television distributes national content across more than 120 video channels, including programming from ABC, NBC, CBS, CW, MY Net, MeTV, This TV, Estrella, and more. Hearst Television is recognized as one of the industry's premier companies. It has been honored with numerous awards for distinguished journalism and industry innovation, including the Walter Cronkite Award for political journalism, the national Edward R. Murrow Award, the DuPont-Columbia Award, and the George Foster Peabody Award.

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Primary Responsibilities:Initiate contact with consumer Collections, Specialist, Business Partner, Operations, Administrative, Banking\n","descriptionText","Bankruptcy Collections Specialist III M&T Bank Marketing & Communications Manages complex accounts with the following areas of specialization: Foreclosure, Bankruptcy, REO/ Property Preservation, Repossession, Remarketing, Legal Liaison or Post Charge Off Collections. 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