Director, IT Service Management & Service Desk Leadership

ISACA is seeking a Director of Service Management to lead the strategy and operations at the University at Albany. This role involves overseeing service request fulfillment, incident management, and ensuring high-quality end-user support. Candidates should have a Bachelor's degree, with at least 9 years in IT service delivery and 5 years in supervisory roles. The position offers a salary range of $150,000–160,000 and requires in-person attendance on campus. Excellent leadership, communication, and relationship management skills are essential. #J-18808-Ljbffr