Account Service Representative I/II (Call Center) - Inbound (162ASR1/162ASR2)
MECU, Baltimore, MD, United States
Account Services Representative
Under general supervision, projects a professional company image through telephone interactions with members. Answer incoming calls from members to provide information in response to inquiries about products and services and to handle and answer questions over the telephone. This individual must have excellent phone and communication skills.
With moderate supervision projects a professional company image through telephone interactions with members. Answers incoming calls from members to provide information in response to inquiries about products and services. Investigates and resolves complaints and problems pertaining to account status and MECU products and services. Effectively cross sells MECU products and services. Must demonstrate excellent phone and communication skills.
Position-Specific Competencies
Member (Coworker) Service
Routine Account-Related Inquires
Member Issue Resolution
Products/Service Knowledge
Cross-Sell Products
Education
High School Diploma (general studies)
Required
General Education Degree (GED)
In Lieu of H.S. Diploma
Experience
ASR I
Twelve (12) months Call Center
Required
ASR I
One (1) year Member/Customer Service
Required
ASR II
Eighteen (18) months Call Center
Required
ASR II
One (1) year Member/Customer Service
Required
Qualifications
Strong computer application skills.
Strong oral/written communication skills.
Must be results oriented.
Quick learner and motivated to be a consistent performer.
Attendance and punctuality are a must.
Compensation
Account Services Representative I - $20.00- $21.59
Account Services Representative II - $21.00- $24.13
Benefits at MECU Credit Union
Medical, Dental, and Vision Coverage: Plans are available for both employees and their families to ensure comprehensive health coverage.
401(k) Plan with Employer Match: Secure your financial future with our competitive 401(k) plan, including an employer match to help you save more for retirement.
Company-Paid Insurance: We provide company-paid short-term disability, long-term disability, and life insurance to give you peace of mind.
Tuition Assistance: Continue your education and professional development with our tuition assistance program.
Employee Assistance Program (EAP): Access confidential support for personal and professional challenges through our EAP.
Parking Discounts: Enjoy discounted parking to make commuting easier.
Long-Term Care Insurance: Prepare for the future with long-term care coverage options.
Time Off: Take advantage of annual, sick leave, sick and safe leave to recharge and maintain a healthy work-life balance.
Join MECU and enjoy benefits that truly support you and your family.
Physical demands include sitting, using hands and fingers, talking, hearing, standing, walking, reaching, stooping, and lifting up to 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
MECU of Baltimore, Inc. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Under general supervision, projects a professional company image through telephone interactions with members. Answer incoming calls from members to provide information in response to inquiries about products and services and to handle and answer questions over the telephone. This individual must have excellent phone and communication skills.
With moderate supervision projects a professional company image through telephone interactions with members. Answers incoming calls from members to provide information in response to inquiries about products and services. Investigates and resolves complaints and problems pertaining to account status and MECU products and services. Effectively cross sells MECU products and services. Must demonstrate excellent phone and communication skills.
Position-Specific Competencies
Member (Coworker) Service
Routine Account-Related Inquires
Member Issue Resolution
Products/Service Knowledge
Cross-Sell Products
Education
High School Diploma (general studies)
Required
General Education Degree (GED)
In Lieu of H.S. Diploma
Experience
ASR I
Twelve (12) months Call Center
Required
ASR I
One (1) year Member/Customer Service
Required
ASR II
Eighteen (18) months Call Center
Required
ASR II
One (1) year Member/Customer Service
Required
Qualifications
Strong computer application skills.
Strong oral/written communication skills.
Must be results oriented.
Quick learner and motivated to be a consistent performer.
Attendance and punctuality are a must.
Compensation
Account Services Representative I - $20.00- $21.59
Account Services Representative II - $21.00- $24.13
Benefits at MECU Credit Union
Medical, Dental, and Vision Coverage: Plans are available for both employees and their families to ensure comprehensive health coverage.
401(k) Plan with Employer Match: Secure your financial future with our competitive 401(k) plan, including an employer match to help you save more for retirement.
Company-Paid Insurance: We provide company-paid short-term disability, long-term disability, and life insurance to give you peace of mind.
Tuition Assistance: Continue your education and professional development with our tuition assistance program.
Employee Assistance Program (EAP): Access confidential support for personal and professional challenges through our EAP.
Parking Discounts: Enjoy discounted parking to make commuting easier.
Long-Term Care Insurance: Prepare for the future with long-term care coverage options.
Time Off: Take advantage of annual, sick leave, sick and safe leave to recharge and maintain a healthy work-life balance.
Join MECU and enjoy benefits that truly support you and your family.
Physical demands include sitting, using hands and fingers, talking, hearing, standing, walking, reaching, stooping, and lifting up to 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
MECU of Baltimore, Inc. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.