Eye Care Director
Luxottica, Florida, NY, United States
General Function
The Brand Eye Care Director provides leadership and support to the employee and sublease ODs to grow practice through increase of eye exams. The ECD leads the delivery of a great eye care experience and continual exam growth through consistent and effective communication of the brand standards and patient needs. Works with OD Recruiters and field team to source, attract and retain high performing doctors, ultimately responsible for ensuring adequate eye care availability to meet patient demand. The Brand Eye Care Director is also responsible for the ongoing assessment of performance, and the continuous development of the doctor, and motivation to ensure retention.
Major Duties and Responsibilities
Responsible to increase exam count, patient retention and OD NPS; accomplished by coaching and influencing OD’s and their teams to deliver the patient expectations and coaching and developing Regional Managers to do the same
Partner with Zone/Territory Leader to ensure all Regional and Store Managers are engaged in collaborating and building relationships with their OD’s to impact the overall business results of increased exams, retention and OD NPS
Responsible to partner with EC Recruiting, to ensure appropriate focus given so there are no stores without a sublease doctor covering the location, and no dark days that require coverage to serve needs of the patients
Responsible for the correct levels of day to day utilization to ensure the patients are able to be seen when convenient to them
Responsible to ensure that all on-boarding activities have been completed by respective teams accountable
Responsible to ensure alignment with brand field leaders, measuring and developing Regional Managers on result gaps within the OD business KPI’s and collaborate to build action plans to increase performance of the location
Support, deploy & execute brand and eye care initiatives, ensuring there is zero variance in execution and experience by the patient
Establish effective relationships & collaborations with other departments (Eye Care COE, Marketing, Fleet, Legal, Finance, etc.) to address key business issues & opportunities
Maintain knowledge of state regulatory requirements for optometric practice. Stay abreast of any pending rule changes or legislation, and partner with Luxottica Retail’s legal and regulatory services department accordingly
Ensure that all stores/doctors are in compliance with company, HIPAA, PIPEDA, and other privacy policies
Keep track of upcoming lease renewals and ensure the timely completion and submission of all necessary forms/documents related to changes in lease terms
Basic Qualifications
BA/BS in business, health care or related field
10+ years of multi-unit responsibility for physician or optometric practice management, Franchising, subleasing/contracting responsibility for optical company, ophthalmology group, practice-management company or health care/ophthalmic goods and services vendor, or similar experience
Key competencies: Business Acumen, Networking & Attracting Top Talent, Strategic Thinking, Critical Thinking and Engagement
75% travel
Preferred Qualifications
OD degree; licensed to practice optometry in a state where brand does business
This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first‑class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or emailHRCompliance@luxotticaretail.com .
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.
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Major Duties and Responsibilities
Responsible to increase exam count, patient retention and OD NPS; accomplished by coaching and influencing OD’s and their teams to deliver the patient expectations and coaching and developing Regional Managers to do the same
Partner with Zone/Territory Leader to ensure all Regional and Store Managers are engaged in collaborating and building relationships with their OD’s to impact the overall business results of increased exams, retention and OD NPS
Responsible to partner with EC Recruiting, to ensure appropriate focus given so there are no stores without a sublease doctor covering the location, and no dark days that require coverage to serve needs of the patients
Responsible for the correct levels of day to day utilization to ensure the patients are able to be seen when convenient to them
Responsible to ensure that all on-boarding activities have been completed by respective teams accountable
Responsible to ensure alignment with brand field leaders, measuring and developing Regional Managers on result gaps within the OD business KPI’s and collaborate to build action plans to increase performance of the location
Support, deploy & execute brand and eye care initiatives, ensuring there is zero variance in execution and experience by the patient
Establish effective relationships & collaborations with other departments (Eye Care COE, Marketing, Fleet, Legal, Finance, etc.) to address key business issues & opportunities
Maintain knowledge of state regulatory requirements for optometric practice. Stay abreast of any pending rule changes or legislation, and partner with Luxottica Retail’s legal and regulatory services department accordingly
Ensure that all stores/doctors are in compliance with company, HIPAA, PIPEDA, and other privacy policies
Keep track of upcoming lease renewals and ensure the timely completion and submission of all necessary forms/documents related to changes in lease terms
Basic Qualifications
BA/BS in business, health care or related field
10+ years of multi-unit responsibility for physician or optometric practice management, Franchising, subleasing/contracting responsibility for optical company, ophthalmology group, practice-management company or health care/ophthalmic goods and services vendor, or similar experience
Key competencies: Business Acumen, Networking & Attracting Top Talent, Strategic Thinking, Critical Thinking and Engagement
75% travel
Preferred Qualifications
OD degree; licensed to practice optometry in a state where brand does business
This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first‑class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or emailHRCompliance@luxotticaretail.com .
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.
#J-18808-Ljbffr