Personal Lines Casualty Adjuster
Rockingham Insurance Company, Harrisonburg, VA, United States
POSITION MISSION: Effectively and efficiently investigate, evaluate, negotiate, and settle Personal Lines auto physical damage and liability claims.
POSITION ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Affirms or denies coverage of the claim based on the facts and the policy terms and conditionsDetermines liability based on claim investigation and jurisdictionAdequate reporting and documentation of all reserve and claim information on a timely basis to allow for proper tracking, statistical analysis and reviewInvestigates and evaluates bodily injury claims Pursues subrogation and/or arbitration when applicable Utilizes knowledge of auto physical damage and bodily injury claims in evaluating and settling claimsNegotiates with claimants, carriers, and attorneys to reach fair and equitable settlements Comply with all regulatory and reporting requirements including fair claims practices act and relevant lawsProvide superior customer service to policyholders, agents, and co-workersOTHER DUTIES:Identify and respond to all emerging issues impacting company in the area of claim adjustment and loss controlPerforms other duties or special projects as required or as assigned by a supervisorKNOWLEDGE, SKILLS, AND ABILITIES:The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily.Displays a clear understanding of who their customer is (internal and external)
Comprehensive knowledge of insurance theory and practices Uses professional language, tone and style in all oral and written communications
Understands the company’s products, services, department function and overall organization
Well organized and uses time effectively Able to effectively balance competing priorities
Demonstrates initiative and innovation in daily performance of responsibilities
Manages own time and schedule to meet objectives
QUALIFICATIONS:Bachelor’s Degree preferredMinimum 2 years of experience handling auto liability claims requiredExhibits strong oral and written communication skillsWorking knowledge and effective utilization of automated technologyAIC designation preferredDEPARTMENTAL EXPECTATIONSAs a representative of the company, maintain a consistently high level of customer servicePrompt, reliable, and friendly serviceEffectively utilizes and maximizes the use of available technology to optimum productivityExhibits a sound understanding of department goals and objectivesDemonstrates initiative and innovation in daily performance of responsibilities. Shows personal integrity, inspires trust, and sets a positive example through a strong work ethic, commitment, and enthusiasmAbility to work independently yet be a complete team playerSupport the corporate culture and create a positive work environmentCOMPETENCIES:Critical thinkingCustomer service centricAttention to detailResponsible and proactive decision makingTime managementRelationship skillsAnalytical thinking skillsPHYSICAL DEMANDS:Position operates in a professional office or remote office environment and routinely uses standard office equipment.Position requires attending both internal and external meetings, attending conferences and other training events.Flexibility in daily work times and telecommuting is allowed; average 40-hour week.Position can be fully remote. PI467843d48678-31181-40316686
POSITION ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Affirms or denies coverage of the claim based on the facts and the policy terms and conditionsDetermines liability based on claim investigation and jurisdictionAdequate reporting and documentation of all reserve and claim information on a timely basis to allow for proper tracking, statistical analysis and reviewInvestigates and evaluates bodily injury claims Pursues subrogation and/or arbitration when applicable Utilizes knowledge of auto physical damage and bodily injury claims in evaluating and settling claimsNegotiates with claimants, carriers, and attorneys to reach fair and equitable settlements Comply with all regulatory and reporting requirements including fair claims practices act and relevant lawsProvide superior customer service to policyholders, agents, and co-workersOTHER DUTIES:Identify and respond to all emerging issues impacting company in the area of claim adjustment and loss controlPerforms other duties or special projects as required or as assigned by a supervisorKNOWLEDGE, SKILLS, AND ABILITIES:The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily.Displays a clear understanding of who their customer is (internal and external)
Comprehensive knowledge of insurance theory and practices Uses professional language, tone and style in all oral and written communications
Understands the company’s products, services, department function and overall organization
Well organized and uses time effectively Able to effectively balance competing priorities
Demonstrates initiative and innovation in daily performance of responsibilities
Manages own time and schedule to meet objectives
QUALIFICATIONS:Bachelor’s Degree preferredMinimum 2 years of experience handling auto liability claims requiredExhibits strong oral and written communication skillsWorking knowledge and effective utilization of automated technologyAIC designation preferredDEPARTMENTAL EXPECTATIONSAs a representative of the company, maintain a consistently high level of customer servicePrompt, reliable, and friendly serviceEffectively utilizes and maximizes the use of available technology to optimum productivityExhibits a sound understanding of department goals and objectivesDemonstrates initiative and innovation in daily performance of responsibilities. Shows personal integrity, inspires trust, and sets a positive example through a strong work ethic, commitment, and enthusiasmAbility to work independently yet be a complete team playerSupport the corporate culture and create a positive work environmentCOMPETENCIES:Critical thinkingCustomer service centricAttention to detailResponsible and proactive decision makingTime managementRelationship skillsAnalytical thinking skillsPHYSICAL DEMANDS:Position operates in a professional office or remote office environment and routinely uses standard office equipment.Position requires attending both internal and external meetings, attending conferences and other training events.Flexibility in daily work times and telecommuting is allowed; average 40-hour week.Position can be fully remote. PI467843d48678-31181-40316686