Enterprise Account Director – Client Success

Storable, austin, tx, United States

You will serve as the executive point of contact for a select portfolio of top-tier clients. You will be accountable for the overall relationship health, executive alignment, value realization, and strategic growth opportunities for these complex and sophisticated customers.

Key Responsibilities

Serve as the executive strategic partner for Storable’s highest‑value enterprise clients, understanding their technology needs and aligning our solutions accordingly.
Develop and maintain deep, trusted relationships with senior executives of our largest most strategic clients, including owners and CEOs.
Develop an in‑depth understanding of our technology products and services, staying current with industry trends, and effectively communicate their value to clients.
Lead executive business reviews, strategy sessions, and long‑term planning cycles with client leadership, as well as Storable executive stakeholders.
Act as the voice of the strategic client internally, partnering cross‑functionally with Product, Engineering, Sales, Support, and Implementation to influence direction and drive an exceptional end‑to‑end experience.
Represent Storable at external industry events and partner conferences, reinforcing our innovation leadership and strengthening the partnership.

Strategic Account Ownership

Own the overall health, performance, account strategy planning, and long‑term success of assigned enterprise accounts.
Serve as the executive escalation owner for assigned strategic accounts, coordinating rapid, transparent communication with internal teams during high‑impact incidents.
Proactively identify, address and mitigate risks using key performance metrics, usage patterns, and account intelligence.
Analyze trends across escalations and advocate for client needs internally, influencing roadmap and solution evolution.
Partner with Product, Client Support, and Delivery teams to ensure timely delivery, issue resolution, and continuous optimization.

Retention Strategy, Renewal Stability & Growth Influence

Partner closely with Sales, CS Leadership, and Finance on multi‑year renewal planning, ensuring value realization is clearly demonstrated at the executive level.
Lead negotiations on pricing, contracts, and terms to ensure mutually beneficial agreements with clients.
Influence NRR by guiding executive conversations around platform expansion, adoption maturity, and optimization opportunities to formulate strategies for upselling, cross‑selling, and expanding our technology solutions within existing client accounts.
Support long‑term GRR improvement by ensuring strategic accounts progress through Storable’s Success Maturity Model.
Employ a consultative approach to understand client pain points, challenges, and objectives, proposing tailored technology solutions to address their unique needs.
Stay informed about industry trends, competitive offerings, and emerging technologies to identify new business opportunities.

Internal Enablement

Shape strategic account engagement models, playbooks, and best practices for enterprise‑level partnership.
Collaborate with senior CSMs to elevate overall client communication, escalation handling, and executive engagement skills across the organization.
Provide internal thought leadership by gathering and synthesizing critical client insights, competitive intelligence, and partnership recommendations with Product, Engineering, and Executive teams to inform our product roadmap.
Act as the primary point of contact for client projects, ensuring successful delivery by coordinating with project managers, technical teams, and other stakeholders.

Qualifications & Experience

10+ years of experience in Enterprise Customer Success, Strategic Account Management, or a similar executive‑level client‑facing role in SaaS or B2B technology.
Demonstrated ability to build and maintain relationships with Owners, CEOs, CFOs, COOs, CIOs, and other executive stakeholders.
Demonstrated success influencing C‑suite executives and senior stakeholders.
Deep understanding of technology solutions and their applications.
Proven track record successfully navigating complex escalations and high‑stakes customer situations.
Strong business acumen with the ability to translate client strategy into actionable account plans.
Strong strategic and financial acumen, with the ability to connect platform capabilities to client business outcomes.
Experience navigating matrixed organizations and driving cross‑functional alignment at scale to guide product adoption, issue resolution, and long‑term partnership success.
Exceptional communication, influence, negotiation, and presentation skills.
Proficiency in CRM software and sales tracking tools.

All applicants must be currently authorized to work in the United States on a full‑time basis.

To be eligible for employment, you must reside in the following states: AL, AZ, CA, CO, CT, FL, GA, ID, IL, IN, IA, KS, LA, MD, MA, MI, MN, MO, MS, NC, NE, NJ, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WY.

Benefits and Perks

Generous health coverage for you and your family, including fully paid short‑and long‑term disability coverage and two‑times base salary life insurance.
401(k) match after 60 days, 100% vested after 1 year.
Employer contribution to your HSA, plus an HRA to help offset your deductible.
Instant access to flexible vacation. We trust you, so we have a ‘take what you need’ vacation policy.
Company rewards and recognition that can be redeemed for personalized gifts and experiences.
8 hours of Volunteer Time Off each year and the opportunity to get active in the community by joining one of our off‑site volunteer and community service events.
8 hours of Rest, Relax, Recharge time to care for your mental health.
Access to mental well‑being resources for yourself and your dependents, including counseling services, stress management programs, and mindfulness workshops.
Fully paid parental leave: 12 and 6 weeks for primary and secondary caregivers, respectively.
Paw‑ternity Leave and Pet Bereavement policy, which honors the commitment to pets as a part of the family.
Caregiver Leave: four weeks of fully paid time away from work to care for aging dependents or family members, if needed.
$50 monthly home data stipend, plus a home office sign‑on bonus of $250.
Fertility care support options to help in your journey towards parenthood.
Access to financial experts to help you make informed decisions and achieve your financial goals.
Direct Student Loan Payment Program (some qualifications and eligibility rules apply).

Storable is committed to providing equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Storable will provide reasonable accommodations for qualified individuals with disabilities.

Potential Pay Range: $150,000 USD – $170,000 USD

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