Customer Service Representative
West Michigan Tag & Label, Lake Wazeecha, WI, United States
Role Summary
We are seeking a detail‑oriented, customer‑focused Customer Service Representative to support our Outside Sales team and serve as a key point of contact for customers. In this role, you will manage order entry, coordinate artwork and production details, and ensure customers receive accurate information and exceptional service. You will play a critical part in ensuring orders are entered correctly and on time so our production team can deliver high‑quality products that meet customer specifications.
This position requires strong communication skills, excellent organization, and the ability to thrive in a fast‑paced manufacturing environment.
Key Responsibilities
Serve as the primary internal support for assigned Outside Sales Representatives
Review and audit incoming orders for accuracy in pricing, quantities, and delivery requirements
Respond promptly and professionally to customer inquiries via phone, email, and online portals
Enter and manage customer orders using the ERP system, ensuring accuracy and timely processing
Coordinate with the Graphic Design team on artwork submissions, revisions, and proof approvals
Maintain a high level of attention to detail, catching spelling, pricing, or specification discrepancies
Monitor and update customer inventory in both the ERP system and warehouse records
Provide customers with accurate pricing, lead times, and product information
Collaborate with production, shipping, and sales teams to meet customer expectations and deadlines
Process order changes, cancellations, and adjustments efficiently
Proactively communicate order status updates, delays, or issues to customers
Address customer concerns with a focus on resolution, satisfaction, and long‑term retention
Support the finance team with collections on past‑due accounts, COD orders, and special payment terms
Skills & Qualifications
High school diploma required; associate or bachelor’s degree preferred
Ability to work effectively in an open‑office, fast‑paced environment with shifting priorities
ERP experience preferred; willingness to complete certification if needed
Strong attention to detail and organizational skills
Familiarity with printing, materials, or label production is a plus
Ability to work independently after training and make sound decisions
Strong multitasking skills with the ability to manage multiple projects simultaneously
Solid problem‑solving and analytical abilities
Professional communication skills with the ability to handle customer inquiries and complaints
Ability to navigate practical, real‑world challenges with limited standardization
Proficiency in Microsoft Outlook and Excel
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We are seeking a detail‑oriented, customer‑focused Customer Service Representative to support our Outside Sales team and serve as a key point of contact for customers. In this role, you will manage order entry, coordinate artwork and production details, and ensure customers receive accurate information and exceptional service. You will play a critical part in ensuring orders are entered correctly and on time so our production team can deliver high‑quality products that meet customer specifications.
This position requires strong communication skills, excellent organization, and the ability to thrive in a fast‑paced manufacturing environment.
Key Responsibilities
Serve as the primary internal support for assigned Outside Sales Representatives
Review and audit incoming orders for accuracy in pricing, quantities, and delivery requirements
Respond promptly and professionally to customer inquiries via phone, email, and online portals
Enter and manage customer orders using the ERP system, ensuring accuracy and timely processing
Coordinate with the Graphic Design team on artwork submissions, revisions, and proof approvals
Maintain a high level of attention to detail, catching spelling, pricing, or specification discrepancies
Monitor and update customer inventory in both the ERP system and warehouse records
Provide customers with accurate pricing, lead times, and product information
Collaborate with production, shipping, and sales teams to meet customer expectations and deadlines
Process order changes, cancellations, and adjustments efficiently
Proactively communicate order status updates, delays, or issues to customers
Address customer concerns with a focus on resolution, satisfaction, and long‑term retention
Support the finance team with collections on past‑due accounts, COD orders, and special payment terms
Skills & Qualifications
High school diploma required; associate or bachelor’s degree preferred
Ability to work effectively in an open‑office, fast‑paced environment with shifting priorities
ERP experience preferred; willingness to complete certification if needed
Strong attention to detail and organizational skills
Familiarity with printing, materials, or label production is a plus
Ability to work independently after training and make sound decisions
Strong multitasking skills with the ability to manage multiple projects simultaneously
Solid problem‑solving and analytical abilities
Professional communication skills with the ability to handle customer inquiries and complaints
Ability to navigate practical, real‑world challenges with limited standardization
Proficiency in Microsoft Outlook and Excel
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