BMV Customer Service Representative 2
State of Indiana, Kendallville, IN, United States
About the Indiana Bureau of Motor Vehicles (BMV)
The Indiana Bureau of Motor Vehicles has been named one of Indiana’s 2023 Top Workplaces by its employees. The BMV’s Mission is to serve all Hoosiers by providing best‑in‑class driver and vehicle services in a timely and accurate manner while ensuring security and transparency. The BMV team works throughout Indiana and is dedicated to fostering an environment where we:
Invest in our employees
Engage our customers
Provide sustainable systems
Embrace product innovation
Role Overview Customer Service Representatives 2 administer and evaluate driving exams and assist customers with titles and registrations. You will calmly and patiently evaluate customers’ knowledge and ability to adhere to traffic laws. When you are not facilitating these exams, you will be at the front line, processing transactions for customers.
Location: Kendallville, Indiana, BMV Branch Office. Branch hours:
Monday – Friday: 9:00 am – 5:00 pm
Saturday – Sunday: Closed
Salary Salary traditionally starts at $31,668 annually ($16.24 per hour) but may be commensurate with education and experience. Use our Compensation Calculator to view the total compensation package.
A Day In The Life
Administer skills tests and evaluate driving skills.
Assist customers with vehicle and watercraft titles and registration needs.
Maintain compliance with all state of Indiana laws related to vehicle operation, licensure, and registration.
Attend training classes and/or take certification tests as required.
Maintain privacy of customer and all related records.
Substitute for Customer Service Representatives as needed.
The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time.
Required
High school diploma or equivalent.
Must be 21 years of age or older.
Must possess a valid driver’s license for at least the preceding 12 month period.
Free from at‑fault motor vehicle accidents that resulted in death or serious bodily injury.
Additional Qualifications
Ability to travel up to 20 percent of the time to branch locations, training, or branch‑related community activities.
Customer service experience.
Ability to relate tactfully but decisively to all types of people and situations which may require a calm disposition, alertness, quick reflexes, and patience.
Must be familiar with the operations of all types of motor vehicles.
Working knowledge of Indiana driving laws.
Top‑notch communication skills.
A high level of critical thinking and the ability to troubleshoot.
Ability to process cash and card transactions.
Ability to perform essential functions with or without reasonable accommodation.
Benefits Of Employment With The State Of Indiana
Three medical plan options (including RX coverage) as well as vision and dental plans.
Wellness Rewards Program: complete wellness activities to earn gift card rewards.
Health savings account, which includes bi‑weekly state contribution.
Deferred compensation 457(b) account with employer match.
Two fully‑funded pension plan options.
Robust program of leave policies covering a variety of employee needs, including but not limited to:
150 hours of paid new parent leave and up to eight weeks of paid childbirth recovery leave for eligible mothers.
Up to 15 hours of paid community service leave.
Combined 180 hours of paid vacation, personal, and sick leave.
12 paid holidays, 14 in election years.
Education reimbursement program.
Group life insurance.
Referral bonus program.
Employee assistance program that allows for covered behavioral health visits.
Qualified employer for the Public Service Loan Forgiveness Program.
Free parking for most positions.
Free LinkedIn Learning access.
Equal Employment Opportunity The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov.
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Invest in our employees
Engage our customers
Provide sustainable systems
Embrace product innovation
Role Overview Customer Service Representatives 2 administer and evaluate driving exams and assist customers with titles and registrations. You will calmly and patiently evaluate customers’ knowledge and ability to adhere to traffic laws. When you are not facilitating these exams, you will be at the front line, processing transactions for customers.
Location: Kendallville, Indiana, BMV Branch Office. Branch hours:
Monday – Friday: 9:00 am – 5:00 pm
Saturday – Sunday: Closed
Salary Salary traditionally starts at $31,668 annually ($16.24 per hour) but may be commensurate with education and experience. Use our Compensation Calculator to view the total compensation package.
A Day In The Life
Administer skills tests and evaluate driving skills.
Assist customers with vehicle and watercraft titles and registration needs.
Maintain compliance with all state of Indiana laws related to vehicle operation, licensure, and registration.
Attend training classes and/or take certification tests as required.
Maintain privacy of customer and all related records.
Substitute for Customer Service Representatives as needed.
The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time.
Required
High school diploma or equivalent.
Must be 21 years of age or older.
Must possess a valid driver’s license for at least the preceding 12 month period.
Free from at‑fault motor vehicle accidents that resulted in death or serious bodily injury.
Additional Qualifications
Ability to travel up to 20 percent of the time to branch locations, training, or branch‑related community activities.
Customer service experience.
Ability to relate tactfully but decisively to all types of people and situations which may require a calm disposition, alertness, quick reflexes, and patience.
Must be familiar with the operations of all types of motor vehicles.
Working knowledge of Indiana driving laws.
Top‑notch communication skills.
A high level of critical thinking and the ability to troubleshoot.
Ability to process cash and card transactions.
Ability to perform essential functions with or without reasonable accommodation.
Benefits Of Employment With The State Of Indiana
Three medical plan options (including RX coverage) as well as vision and dental plans.
Wellness Rewards Program: complete wellness activities to earn gift card rewards.
Health savings account, which includes bi‑weekly state contribution.
Deferred compensation 457(b) account with employer match.
Two fully‑funded pension plan options.
Robust program of leave policies covering a variety of employee needs, including but not limited to:
150 hours of paid new parent leave and up to eight weeks of paid childbirth recovery leave for eligible mothers.
Up to 15 hours of paid community service leave.
Combined 180 hours of paid vacation, personal, and sick leave.
12 paid holidays, 14 in election years.
Education reimbursement program.
Group life insurance.
Referral bonus program.
Employee assistance program that allows for covered behavioral health visits.
Qualified employer for the Public Service Loan Forgiveness Program.
Free parking for most positions.
Free LinkedIn Learning access.
Equal Employment Opportunity The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov.
#J-18808-Ljbffr