Manager, Ramp Operations - Sales
Hyatt Hotels Corporation, Beekman, NY, United States
Hyatt Hotels Corporation seeks an enthusiastic Manager, Ramp Operations – Sales to join the Ramp Operations Team. In this role, you will collaborate closely with the broader commercial services team, including Revenue and Marketing, to help maintain Hyatt’s leading position in the hospitality industry.
The Role
This position is instrumental in creating sales traction for hotels during a period of heightened need, requiring agility, strong communication, and a deep understanding of sales systems, hotel operations, and ramp strategy.
Serve as the primary sales driver for a portfolio of opening and transitioning hotels across Hyatt’s global portfolio.
Manage incoming group and transient business leads from a variety of internal and external sources with professionalism and urgency.
Qualify leads, understand hotel goals, and create customized proposals that align with both client needs and property objectives.
Utilize Hyatt’s Envision and CSM sales platforms to manage accounts, track pipeline activity, and maintain accurate records of engagement.
Conduct proactive outreach to secure new business across assigned properties.
Perform in-depth market research and competitive analysis to identify target accounts and white‑space opportunities.
Develop account strategies using market intelligence and Envision data to build long‑term demand for ramping hotels.
Leverage Hyatt’s tools and databases to uncover new accounts and nurture emerging segments during hotel transitions.
Provide regular updates on lead status, prospecting activity, and conversion progress.
Use internal dashboards and analytics tools to measure effectiveness and adjust strategies in real time.
Ability to travel up to 30%.
Essential Qualifications
Experience Required:
3–5 years of hotel sales experience, preferably in a centralized, multi‑property, or above‑property environment.
Deep understanding of the group and corporate transient segments.
Proficient in Hyatt’s Envision, CSM, and Cvent Transient platforms or equivalent CRM/RFP tools.
Exceptional communication, negotiation, and client engagement skills.
Proven ability to manage multiple hotel stakeholders and adapt sales strategies accordingly.
Detail‑oriented with strong organizational and analytical skills.
Comfortable working in a fast‑paced, high‑visibility ramp‑up environment.
Bachelor’s degree in marketing, Communications, Business, or a related field required.
English fluency required; Mandarin strongly preferred; additional Asian languages a plus.
Experience Preferred:
Experience with hotel openings, transitions, or ramp performance is highly desirable.
Knowledge of Hyatt’s commercial ecosystem and regional sales structure.
Ability to work independently and in an agile environment, while thriving in a collaborative, matrixed team.
Benefits
Annual allotment of free hotel stays at Hyatt hotels globally.
Flexible work schedule and location.
Work‑life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on‑site fitness center.
A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption.
Paid Time Off, Medical, Dental, Vision, and 401(k) with company match.
Our Commitment to Diversity, Equity, and Inclusion
We are committed to fostering an inclusive environment where all employees feel valued and supported. All qualified applicants are encouraged to apply.
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The Role
This position is instrumental in creating sales traction for hotels during a period of heightened need, requiring agility, strong communication, and a deep understanding of sales systems, hotel operations, and ramp strategy.
Serve as the primary sales driver for a portfolio of opening and transitioning hotels across Hyatt’s global portfolio.
Manage incoming group and transient business leads from a variety of internal and external sources with professionalism and urgency.
Qualify leads, understand hotel goals, and create customized proposals that align with both client needs and property objectives.
Utilize Hyatt’s Envision and CSM sales platforms to manage accounts, track pipeline activity, and maintain accurate records of engagement.
Conduct proactive outreach to secure new business across assigned properties.
Perform in-depth market research and competitive analysis to identify target accounts and white‑space opportunities.
Develop account strategies using market intelligence and Envision data to build long‑term demand for ramping hotels.
Leverage Hyatt’s tools and databases to uncover new accounts and nurture emerging segments during hotel transitions.
Provide regular updates on lead status, prospecting activity, and conversion progress.
Use internal dashboards and analytics tools to measure effectiveness and adjust strategies in real time.
Ability to travel up to 30%.
Essential Qualifications
Experience Required:
3–5 years of hotel sales experience, preferably in a centralized, multi‑property, or above‑property environment.
Deep understanding of the group and corporate transient segments.
Proficient in Hyatt’s Envision, CSM, and Cvent Transient platforms or equivalent CRM/RFP tools.
Exceptional communication, negotiation, and client engagement skills.
Proven ability to manage multiple hotel stakeholders and adapt sales strategies accordingly.
Detail‑oriented with strong organizational and analytical skills.
Comfortable working in a fast‑paced, high‑visibility ramp‑up environment.
Bachelor’s degree in marketing, Communications, Business, or a related field required.
English fluency required; Mandarin strongly preferred; additional Asian languages a plus.
Experience Preferred:
Experience with hotel openings, transitions, or ramp performance is highly desirable.
Knowledge of Hyatt’s commercial ecosystem and regional sales structure.
Ability to work independently and in an agile environment, while thriving in a collaborative, matrixed team.
Benefits
Annual allotment of free hotel stays at Hyatt hotels globally.
Flexible work schedule and location.
Work‑life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on‑site fitness center.
A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption.
Paid Time Off, Medical, Dental, Vision, and 401(k) with company match.
Our Commitment to Diversity, Equity, and Inclusion
We are committed to fostering an inclusive environment where all employees feel valued and supported. All qualified applicants are encouraged to apply.
#J-18808-Ljbffr