Customer Service Representative (m/f/d) - Göttingen Location
Excelitas Technologies Corp., New Bremen, OH, United States
Excelitas is a global technology leader with more than 7,500 employees, focused on delivering market‑driven solutions to fulfill the illumination, optical, detection and imaging needs of OEMs and end‑users across the biomedical, semiconductor, industrial, consumer products, scientific, security, defense and aerospace sectors.
Your Responsibilities
Commercial support of a major customer in the semiconductor market segment
Preparation of quotations based on specifications from the Sales and/or Business Segment departments for customer‑specific products and projects
Independent order processing and deadline tracking, including necessary coordination with internal departments and communication with customers
Handling of special orders (e.g., quantity contracts, project orders, customer‑provided materials)
Processing of returns/complaints (credit notes, debit notes)
Creation and dispatch of invoices to customers
Master data maintenance in SAP SD (customer master data/material master data)
Your Profile
Completed commercial training or university degree (FH)
Several years of professional experience in order management within a manufacturing‑oriented environment
Good command of English, both written and spoken
Strong customer orientation, team spirit, and organizational talent
Comprehensive process understanding and strong ability to grasp cause‑and‑effect relationships
Very good knowledge of MS Outlook, Word, Excel, and SAP R/3
Equal Opportunity/Affirmative Action Employer
Minorities/Females/Disability/Gender Identity/Sexual Orientation
#J-18808-Ljbffr
Your Responsibilities
Commercial support of a major customer in the semiconductor market segment
Preparation of quotations based on specifications from the Sales and/or Business Segment departments for customer‑specific products and projects
Independent order processing and deadline tracking, including necessary coordination with internal departments and communication with customers
Handling of special orders (e.g., quantity contracts, project orders, customer‑provided materials)
Processing of returns/complaints (credit notes, debit notes)
Creation and dispatch of invoices to customers
Master data maintenance in SAP SD (customer master data/material master data)
Your Profile
Completed commercial training or university degree (FH)
Several years of professional experience in order management within a manufacturing‑oriented environment
Good command of English, both written and spoken
Strong customer orientation, team spirit, and organizational talent
Comprehensive process understanding and strong ability to grasp cause‑and‑effect relationships
Very good knowledge of MS Outlook, Word, Excel, and SAP R/3
Equal Opportunity/Affirmative Action Employer
Minorities/Females/Disability/Gender Identity/Sexual Orientation
#J-18808-Ljbffr