Help Desk Analyst
Gilder Search Group, Los Angeles, CA, United States
Prediktive -Latin America, LATAM, United States
We are looking for a
Help Desk Analyst , based in
Latin America
to work on a long-term project for one of our clients, a hyper-growth fintech company based in Los Angeles, California
Our client´s mission is to make financial advice better and more accessible for everyone. They are building a revolutionary platform for financial advisors and their clients to remove the friction from investing and reduce the barrier to entry into wealth creation and management.
Responsibilities
Diagnose and resolve advanced hardware, software, network, and application issues that require more depth than entry-level support.
Manage user accounts, permissions, and security groups in Identity and Access Management systems and Active Directory.
Monitor office network performance, configure network hardware, and troubleshoot VPN-related issues.
Handle device imaging (e.g., Jamf, Intune), set up new workstations, and manage physical and virtual server resources.
Maintain detailed documentation of issues in Jira Service Management, create knowledge base articles, and provide detailed RCA for recurring issues.
Act as a bridge between L1 support and systems administration/engineering teams, handle escalated tickets and collaborate on major incidents.
Requirements
Advanced Level of English.
4+ years of experience as a Help Desk Analyst.
Experience with internet security tools and data governance.
Experience in network management with understanding of TCP/IP protocols and LAN/WAN configuration.
Strong knowledge of Google Suite, Office 365, Okta, AWS, Zoom, and Active Directory.
Experience with endpoint device management tools such as Jamf, VSA, MS Intune.
Preferred: experience with Windows and PC endpoints.
Experience integrating IT systems via APIs to streamline automation, and improve support efficiency.
Confidence in using AI/low-code (OktaWorkflows, n8n, Claude Code, Glean) tooling to automate manual tasks.
Strong knowledge of information technology, computer systems, applications, and networking.
Strong communication, interpersonal, organizational, and coordination skills.
Bonus Points
Bachelor’s Degree in Computer Science, Systems Engineering or related fields.
knowledge of Cisco Meraki network management.
What we offer
Compensation in USD
Paid time off
Cool clients and products
Work with great engineers
#J-18808-Ljbffr
We are looking for a
Help Desk Analyst , based in
Latin America
to work on a long-term project for one of our clients, a hyper-growth fintech company based in Los Angeles, California
Our client´s mission is to make financial advice better and more accessible for everyone. They are building a revolutionary platform for financial advisors and their clients to remove the friction from investing and reduce the barrier to entry into wealth creation and management.
Responsibilities
Diagnose and resolve advanced hardware, software, network, and application issues that require more depth than entry-level support.
Manage user accounts, permissions, and security groups in Identity and Access Management systems and Active Directory.
Monitor office network performance, configure network hardware, and troubleshoot VPN-related issues.
Handle device imaging (e.g., Jamf, Intune), set up new workstations, and manage physical and virtual server resources.
Maintain detailed documentation of issues in Jira Service Management, create knowledge base articles, and provide detailed RCA for recurring issues.
Act as a bridge between L1 support and systems administration/engineering teams, handle escalated tickets and collaborate on major incidents.
Requirements
Advanced Level of English.
4+ years of experience as a Help Desk Analyst.
Experience with internet security tools and data governance.
Experience in network management with understanding of TCP/IP protocols and LAN/WAN configuration.
Strong knowledge of Google Suite, Office 365, Okta, AWS, Zoom, and Active Directory.
Experience with endpoint device management tools such as Jamf, VSA, MS Intune.
Preferred: experience with Windows and PC endpoints.
Experience integrating IT systems via APIs to streamline automation, and improve support efficiency.
Confidence in using AI/low-code (OktaWorkflows, n8n, Claude Code, Glean) tooling to automate manual tasks.
Strong knowledge of information technology, computer systems, applications, and networking.
Strong communication, interpersonal, organizational, and coordination skills.
Bonus Points
Bachelor’s Degree in Computer Science, Systems Engineering or related fields.
knowledge of Cisco Meraki network management.
What we offer
Compensation in USD
Paid time off
Cool clients and products
Work with great engineers
#J-18808-Ljbffr