Customer Service Representative
Jazwares, Sumner, WA, United States
As the customer service representative, you will be responsible for responding to customer inquiries and helping the customer by being informative, empathetic, and eager to quickly solve a customer's problem. Must be willing to listen, learn, and resolve any customer inquiry that crosses your desk.
What You Will Do:
Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following the ticket until resolution
Answer and manage incoming emails, chats, and system tickets
Tracking and recording call information, filing documents, and updating customer profiles/accounts
Excellent customer care and focus; ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
Execute customer service procedures and policies
Meet and exceed personal and team targets, goals, and quotas
Aim for positive customer resolution and return
Perform other duties as assigned
Manages People: No
What We Are Looking For:
High School Diploma or GED
1-3 years of customer service, retail, sales, or related experience
1-3 years of administrative experience
Basic computer proficiency in Microsoft Office & G‑Suite
Exceptional verbal and written communication skills
Able to multitask, organize, prioritize, and manage time efficiently
Can easily adapt to shifting priorities, and can manage multiple priorities at one time
A passion for exceptional customer service
Excellent attention to detail
Flexible
Effective problem solver and critical thinker
Strong interpersonal skills
Comfortable communicating with people through email and over the phone, in a professional manner
Ability to deal effectively with diverse individuals at all organizational levels in a professional manner
Working Conditions
Extreme Exposures:
None
Schedule:
Variable schedule; including nights and weekends – occasional overtime may be required
Physical Requirements:
Light: Lifting up to 25 lbs
Must be able to sit at a desk for extended periods of time
Travel Required:
None
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee, but provides the primary duties and responsibilities of the role. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
What we offer:
At Jazwares, we believe in providing our employees with comprehensive and competitive benefits that support their well-being and overall satisfaction.
The hourly range for this position is $18.00 - $22.00 per hour. Base hourly rate may vary based on experience, role tenure, performance, industry, and location. Eligibility for annual performance incentive may apply. Jazwares is a multi‑state employer, the salary range may not apply to other states.
Our benefits package includes basic medical insurance that is 100% company‑paid for employees and their children, employee basic life and AD&D insurance, a 401(K) retirement program with Jazwares matching up to 4% of pretax or post‑tax deferrals, short and long‑term disability, and tuition reimbursement.
Our work environment provides a flexible work schedule that includes Monday through Thursday on‑site, with an optional WFH on Fridays, up to 20 workdays fully remote each year, and Time Off for vacation and sick leave. Through Jazwares Cares, you will have the opportunity to volunteer for up to 16 hours a year on community service projects.
JAZWARES is an equal opportunity employer and does not discriminate in employment on the basis of race, color, sex, religion, national or ethnic origin, citizenship status, ancestry, disability, age, military status, marital status, sexual orientation, or any other characteristic protected by law. Jazwares is committed to providing reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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What You Will Do:
Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following the ticket until resolution
Answer and manage incoming emails, chats, and system tickets
Tracking and recording call information, filing documents, and updating customer profiles/accounts
Excellent customer care and focus; ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
Execute customer service procedures and policies
Meet and exceed personal and team targets, goals, and quotas
Aim for positive customer resolution and return
Perform other duties as assigned
Manages People: No
What We Are Looking For:
High School Diploma or GED
1-3 years of customer service, retail, sales, or related experience
1-3 years of administrative experience
Basic computer proficiency in Microsoft Office & G‑Suite
Exceptional verbal and written communication skills
Able to multitask, organize, prioritize, and manage time efficiently
Can easily adapt to shifting priorities, and can manage multiple priorities at one time
A passion for exceptional customer service
Excellent attention to detail
Flexible
Effective problem solver and critical thinker
Strong interpersonal skills
Comfortable communicating with people through email and over the phone, in a professional manner
Ability to deal effectively with diverse individuals at all organizational levels in a professional manner
Working Conditions
Extreme Exposures:
None
Schedule:
Variable schedule; including nights and weekends – occasional overtime may be required
Physical Requirements:
Light: Lifting up to 25 lbs
Must be able to sit at a desk for extended periods of time
Travel Required:
None
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee, but provides the primary duties and responsibilities of the role. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
What we offer:
At Jazwares, we believe in providing our employees with comprehensive and competitive benefits that support their well-being and overall satisfaction.
The hourly range for this position is $18.00 - $22.00 per hour. Base hourly rate may vary based on experience, role tenure, performance, industry, and location. Eligibility for annual performance incentive may apply. Jazwares is a multi‑state employer, the salary range may not apply to other states.
Our benefits package includes basic medical insurance that is 100% company‑paid for employees and their children, employee basic life and AD&D insurance, a 401(K) retirement program with Jazwares matching up to 4% of pretax or post‑tax deferrals, short and long‑term disability, and tuition reimbursement.
Our work environment provides a flexible work schedule that includes Monday through Thursday on‑site, with an optional WFH on Fridays, up to 20 workdays fully remote each year, and Time Off for vacation and sick leave. Through Jazwares Cares, you will have the opportunity to volunteer for up to 16 hours a year on community service projects.
JAZWARES is an equal opportunity employer and does not discriminate in employment on the basis of race, color, sex, religion, national or ethnic origin, citizenship status, ancestry, disability, age, military status, marital status, sexual orientation, or any other characteristic protected by law. Jazwares is committed to providing reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr