Customer Service Representative
Transdev North America, Burnsville, MN, United States
Transdev in Burnsville, MN is hiring a Customer Service Representative to act as a liaison for our customers, providers, and clients. We are seeking friendly, customer service‑oriented people who are dedicated to safety.
Non‑CBA Position
Transdev is proud to offer:
Competitive compensation package of minimum $20.00/hour – Maximum $23.75/hour
Benefits Include
Vacation: minimum of two (2) weeks
Sick days: 5 days
Holidays: 12 days; 8 standard and 4 floating
Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short‑term disability, voluntary long‑term disability.
Key Responsibilities
Respond to customer inquiries and concerns with timely responses and accurate information or redirect to a supervisor.
Have comprehensive understanding of policies and procedures.
Meet or exceed established performance requirements.
Document trip authorizations and details including transportation type, pickup times, appointment times and addresses.
Perform other duties as required.
Qualifications
High School Diploma, GED or equivalent.
Computer literate.
Excellent customer service skills.
Ability to operate standard telephone system.
Must be able to work shifts or flexible work schedules as needed.
Subject to DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.
Drug‑free Workplace
Transdev maintains a drug‑free workplace. Applicants must:
Be eligible to work in the United States without requiring sponsorship now or in the future.
Successfully pass a pre‑employment drug screen.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact us.jobs@transdev.com.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.
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Non‑CBA Position
Transdev is proud to offer:
Competitive compensation package of minimum $20.00/hour – Maximum $23.75/hour
Benefits Include
Vacation: minimum of two (2) weeks
Sick days: 5 days
Holidays: 12 days; 8 standard and 4 floating
Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short‑term disability, voluntary long‑term disability.
Key Responsibilities
Respond to customer inquiries and concerns with timely responses and accurate information or redirect to a supervisor.
Have comprehensive understanding of policies and procedures.
Meet or exceed established performance requirements.
Document trip authorizations and details including transportation type, pickup times, appointment times and addresses.
Perform other duties as required.
Qualifications
High School Diploma, GED or equivalent.
Computer literate.
Excellent customer service skills.
Ability to operate standard telephone system.
Must be able to work shifts or flexible work schedules as needed.
Subject to DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.
Drug‑free Workplace
Transdev maintains a drug‑free workplace. Applicants must:
Be eligible to work in the United States without requiring sponsorship now or in the future.
Successfully pass a pre‑employment drug screen.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact us.jobs@transdev.com.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.
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