Senior Collections Analyst
Arizona Small Business Association - ASBA, Scottsdale, AZ, United States
Senior Collections Analyst
At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast‑paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
As a Senior Collection Analyst, you will collaborate with business partners to ensure that the collections process function is smooth and efficient. This role will be instrumental in the collections of outstanding accounts receivable and all other aspects of collections. You will be responsible for resolving customer billing issues and for reducing accounts receivable delinquency, along with other collection management functions.
Location 4 days a week (Tuesday‑Friday) in the office at Axon Hub locations (Seattle, San Francisco, Scottsdale, Denver, Atlanta, Boston, Sterling, NYC). The role is based in any of the offices and follows a hybrid schedule; team members work onsite Tuesdays through Fridays with remote work on Mondays unless approved for accommodation.
What You’ll Do
Perform outbound collections in a professional manner with a focus on customer service while adhering to company policy.
Analyze and research accounts to be fully prepared to work with customers, drive meetings with customers.
Work with our internal sales team and other cross‑functional teams as well as outside customers to resolve collection issues.
Analyze delinquent accounts, prepare bi‑weekly/monthly reports on high‑risk accounts and make resolution recommendations.
Prepare and analyze reports for bad debt—assist with invoices, credit memos and other adjustments as necessary.
Participate in and support systems improvements and focus on streamlining the collection process; perform analysis of collection practices and develop process improvements.
Develop, implement, and maintain desktop procedures for ongoing collection activities, and leverage reporting tools to build repeatable analysis and research tools.
Work with cross‑functional teams to identify problems, process gaps and propose reasonable and creative solutions to improve processes, including opportunities for automating manual processes or activities within a process.
What You’ll Need
5‑7+ years of collections experience, preferably with high‑tech industry experience.
Bachelor’s in Accounting or Business, or equivalent work experience.
Order‑to‑cash business process experience a plus; experience with quoting, order management and billing.
Excellent communication skills, both written and verbal, and a strong customer‑service approach.
Self‑motivated, flexible and able to change priorities in a challenging and fast‑paced environment with minimal supervision.
Strong Excel skills; experience with ERP solutions (Microsoft Dynamics, Oracle, SAP, Workday, etc.) and Salesforce.
Ability to build strong cross‑functional relationships and work collaboratively.
Proactive, problem‑solving attitude and ability to think outside the box.
Adapt quickly to changes in a dynamic organizational structure and business processes.
Ability to work independently and be a strong team player.
Benefits That Benefit You
Competitive salary and 401(k) with employer match.
Discretionary paid time off.
Paid parental leave for all.
Medical, dental, vision plans.
Fitness programs.
Emotional & mental wellness support.
Learning & development programs.
Snacks in our offices.
Benefits listed herein may vary depending on the nature of your employment and the location where you work.
Some roles may also require legal eligibility to work in a firearms environment.
We are an equal‑opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent—regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances—and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or recruiting process, please email recruitingops@axon.com (this email address is for accommodation purposes only).
#J-18808-Ljbffr
As a Senior Collection Analyst, you will collaborate with business partners to ensure that the collections process function is smooth and efficient. This role will be instrumental in the collections of outstanding accounts receivable and all other aspects of collections. You will be responsible for resolving customer billing issues and for reducing accounts receivable delinquency, along with other collection management functions.
Location 4 days a week (Tuesday‑Friday) in the office at Axon Hub locations (Seattle, San Francisco, Scottsdale, Denver, Atlanta, Boston, Sterling, NYC). The role is based in any of the offices and follows a hybrid schedule; team members work onsite Tuesdays through Fridays with remote work on Mondays unless approved for accommodation.
What You’ll Do
Perform outbound collections in a professional manner with a focus on customer service while adhering to company policy.
Analyze and research accounts to be fully prepared to work with customers, drive meetings with customers.
Work with our internal sales team and other cross‑functional teams as well as outside customers to resolve collection issues.
Analyze delinquent accounts, prepare bi‑weekly/monthly reports on high‑risk accounts and make resolution recommendations.
Prepare and analyze reports for bad debt—assist with invoices, credit memos and other adjustments as necessary.
Participate in and support systems improvements and focus on streamlining the collection process; perform analysis of collection practices and develop process improvements.
Develop, implement, and maintain desktop procedures for ongoing collection activities, and leverage reporting tools to build repeatable analysis and research tools.
Work with cross‑functional teams to identify problems, process gaps and propose reasonable and creative solutions to improve processes, including opportunities for automating manual processes or activities within a process.
What You’ll Need
5‑7+ years of collections experience, preferably with high‑tech industry experience.
Bachelor’s in Accounting or Business, or equivalent work experience.
Order‑to‑cash business process experience a plus; experience with quoting, order management and billing.
Excellent communication skills, both written and verbal, and a strong customer‑service approach.
Self‑motivated, flexible and able to change priorities in a challenging and fast‑paced environment with minimal supervision.
Strong Excel skills; experience with ERP solutions (Microsoft Dynamics, Oracle, SAP, Workday, etc.) and Salesforce.
Ability to build strong cross‑functional relationships and work collaboratively.
Proactive, problem‑solving attitude and ability to think outside the box.
Adapt quickly to changes in a dynamic organizational structure and business processes.
Ability to work independently and be a strong team player.
Benefits That Benefit You
Competitive salary and 401(k) with employer match.
Discretionary paid time off.
Paid parental leave for all.
Medical, dental, vision plans.
Fitness programs.
Emotional & mental wellness support.
Learning & development programs.
Snacks in our offices.
Benefits listed herein may vary depending on the nature of your employment and the location where you work.
Some roles may also require legal eligibility to work in a firearms environment.
We are an equal‑opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent—regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances—and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or recruiting process, please email recruitingops@axon.com (this email address is for accommodation purposes only).
#J-18808-Ljbffr