Senior Community Association Manager
Pilot Property Management, Inc., San Mateo, CA, United States
Keystone Pacific Property Management, LLC is a prestigious property management firm headquartered in Irvine, CA, with offices throughout Northern and Southern California, Colorado, and Idaho. Since 1982, we have led the way in providing superior customer care for our clients in planned-unit developments, condos, mixed-use, commercial, new project developments, large-scale onsite communities, and master-planned community associations.
Senior Community Association Manager
The Senior Community Association Manager is responsible for overseeing the portfolio of communities managed by a selected group and assisting in special projects to ensure success for the Community Association Managers under their designation. The role requires strong knowledge of company policies and procedures, budgets and finances, client satisfaction and account retention.
Why Join Keystone?
Keystone empowers team members to improve people’s lives beyond expectations, provides a value-based environment encouraging leadership and personal success, and is officially certified as a Great Place to Work.
What We Offer
Competitive Salary
Hybrid and Flexible working arrangements
Work-Life Balance
Opportunities for Career Growth
Training and Mentorship from Successful Leaders in the HOA Industry
Support for Continued Education
Cell Phone Stipend
Mileage Reimbursement
Medical (HMO and PPO), Dental, and Vision
Flexible Spending Account
Pet Insurance
Pre-Paid Legal
Employer Paid Basic Life/AD&D Insurance
Voluntary Life and Short-Term Disability Insurance
Free Employee Assistance Program
401(k) Retirement Plan with Company Match
Financial and Health/Wellness Education
Bereavement and Mandated Leave of Absence Applicable
Paid Time Off (PTO)
12 Paid Holidays (Floating Holiday/Half Days/Early office closure before certain major holidays)
Essential Job Duties and Responsibilities
Meet with Associations 1-2 times per week onsite.
Manage and assist in special projects.
Manage all operations for a portfolio of community associations.
Demonstrate consistency in all areas.
Provide leadership and consulting with clients on best practices for community management.
Manage and run monthly, bimonthly, quarterly, and annual Board Meetings.
Work extensively with the Board of Directors, vendors, contractors, and homeowners.
Update association communications and ensure current information is displayed on bulletin boards and website.
Prepare association newsletter and other communications with owners and residents as required.
Create budgets and manage financials.
Ensure compliance with company policies and procedures.
Maintain client satisfaction and account retention.
Partner with association Boards and internal departments to introduce new programs, services, and initiatives.
Participate in management training.
Provide exceptional support to meet or exceed expectations in high-volume, high-demand services.
Maintain strong knowledge of industry trends.
Participate in emergency phone and in-house coverage schedule.
Follow all Human Resources policies, attend required training and mandatory meetings.
Practice Keystone’s Core Values, Mission and Vision.
Perform any additional job duties as required by the supervisor.
Qualification Requirements
CAI or CACM designation preferred.
Pass Keystone Senior CAM test.
Valid Driver’s License with clean DMV record.
Reliable transportation to drive to/from communities.
4+ years of experience in customer service.
Effective oral and written communication and listening skills.
Professionalism and calm demeanor.
Problem solving abilities.
Comprehensive industry knowledge.
Substantial office presence.
Excellent interpersonal skills.
Strong verbal and written communication.
Verifiable references.
Able to pass a background check.
Education and Experience
2 to 4 years working in a Community Association Management role.
Bachelor’s Degree preferred.
High School Diploma or GED required.
CMCA designation required.
Work Environment
The work environment and physical demands described are representative of those encountered while performing essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
Ability to drive to communities.
Ability to sit, stand, and operate business equipment.
Typical office environment with low-level noise exposure.
Salary
$90,000 - $100,000 annually
Reasonable accommodation will be provided for qualified individuals with disabilities and disabled veterans in job application procedures. If you have difficulty using our online system, please send an email to hr@keystonepacific.com describing your requested accommodation, your name, and contact information. Note: This email address is not for general employment inquiries. Keystone will not respond to inquiries that are not related to the accessibility of the online application system by individuals with disabilities.
Keystone Pacific Property Management, LLC is an equal‑opportunity employer. All applicants will be subject to a Background and MVR Check.
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Senior Community Association Manager
The Senior Community Association Manager is responsible for overseeing the portfolio of communities managed by a selected group and assisting in special projects to ensure success for the Community Association Managers under their designation. The role requires strong knowledge of company policies and procedures, budgets and finances, client satisfaction and account retention.
Why Join Keystone?
Keystone empowers team members to improve people’s lives beyond expectations, provides a value-based environment encouraging leadership and personal success, and is officially certified as a Great Place to Work.
What We Offer
Competitive Salary
Hybrid and Flexible working arrangements
Work-Life Balance
Opportunities for Career Growth
Training and Mentorship from Successful Leaders in the HOA Industry
Support for Continued Education
Cell Phone Stipend
Mileage Reimbursement
Medical (HMO and PPO), Dental, and Vision
Flexible Spending Account
Pet Insurance
Pre-Paid Legal
Employer Paid Basic Life/AD&D Insurance
Voluntary Life and Short-Term Disability Insurance
Free Employee Assistance Program
401(k) Retirement Plan with Company Match
Financial and Health/Wellness Education
Bereavement and Mandated Leave of Absence Applicable
Paid Time Off (PTO)
12 Paid Holidays (Floating Holiday/Half Days/Early office closure before certain major holidays)
Essential Job Duties and Responsibilities
Meet with Associations 1-2 times per week onsite.
Manage and assist in special projects.
Manage all operations for a portfolio of community associations.
Demonstrate consistency in all areas.
Provide leadership and consulting with clients on best practices for community management.
Manage and run monthly, bimonthly, quarterly, and annual Board Meetings.
Work extensively with the Board of Directors, vendors, contractors, and homeowners.
Update association communications and ensure current information is displayed on bulletin boards and website.
Prepare association newsletter and other communications with owners and residents as required.
Create budgets and manage financials.
Ensure compliance with company policies and procedures.
Maintain client satisfaction and account retention.
Partner with association Boards and internal departments to introduce new programs, services, and initiatives.
Participate in management training.
Provide exceptional support to meet or exceed expectations in high-volume, high-demand services.
Maintain strong knowledge of industry trends.
Participate in emergency phone and in-house coverage schedule.
Follow all Human Resources policies, attend required training and mandatory meetings.
Practice Keystone’s Core Values, Mission and Vision.
Perform any additional job duties as required by the supervisor.
Qualification Requirements
CAI or CACM designation preferred.
Pass Keystone Senior CAM test.
Valid Driver’s License with clean DMV record.
Reliable transportation to drive to/from communities.
4+ years of experience in customer service.
Effective oral and written communication and listening skills.
Professionalism and calm demeanor.
Problem solving abilities.
Comprehensive industry knowledge.
Substantial office presence.
Excellent interpersonal skills.
Strong verbal and written communication.
Verifiable references.
Able to pass a background check.
Education and Experience
2 to 4 years working in a Community Association Management role.
Bachelor’s Degree preferred.
High School Diploma or GED required.
CMCA designation required.
Work Environment
The work environment and physical demands described are representative of those encountered while performing essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
Ability to drive to communities.
Ability to sit, stand, and operate business equipment.
Typical office environment with low-level noise exposure.
Salary
$90,000 - $100,000 annually
Reasonable accommodation will be provided for qualified individuals with disabilities and disabled veterans in job application procedures. If you have difficulty using our online system, please send an email to hr@keystonepacific.com describing your requested accommodation, your name, and contact information. Note: This email address is not for general employment inquiries. Keystone will not respond to inquiries that are not related to the accessibility of the online application system by individuals with disabilities.
Keystone Pacific Property Management, LLC is an equal‑opportunity employer. All applicants will be subject to a Background and MVR Check.
#J-18808-Ljbffr