Credit and Collections Specialist
Syfan Logistics, Gainesville, GA, United States
Interested in climbing aboard with the Syfan Team?
Job Description: Credit and Collections Specialist
Process all special billing customers’ invoices, ensuring timely and accurate invoicing and collecting outstanding receivables. Verify all customer requirements for invoicing and resolve issues for timely payment. Work closely with internal teams to resolve billing issues and maintain positive customer relationships while supporting the company’s objectives. Support credit and risk management by assisting credit evaluations of debtors and maintaining credit files. Perform other duties as required for the good of the business and as assigned by management.
Essential Duties
Monitor accounts receivable aging and follow up on past‑due accounts
Support audits by providing requested documentation and explanations
Provide excellent customer service while enforcing payment terms
Submit invoices on customer portals accurately
Handle customer visits pertaining to billing and collections questions and issues
Handle monthly statements generated for customers per request
Provide collections assistance for special billing customers
Conduct short pay reporting and collection
Maintain detailed notes and records in collection system
Escalate delinquent accounts according to company collection procedures
Assist in reviewing and processing credit requests for account debtors
Collect, verify, and maintain debtor credit information
Set up and update debtor profiles to ensure verified and accurate information is maintained; review credit line limits and confirm terms in the factoring system
Ensure SOP is followed for accepting new debtors, escalating when necessary
Manage and maintain credit group mailbox, ensuring timely handling of requests and escalating matters to the appropriate team members
Skills/Experience
Ability to work independently and collaboratively
Strong mathematical and data entry skills
High attention to detail and accuracy
Ability to manage multiple accounts and prioritize workloads
Problem‑solving and conflict resolution skills
Proficient use of Microsoft Excel, Word, and Outlook
Knowledge of business accounting reports and principles
Effective communication via phone and email
Able to work time as needed for the success of the business
Education/Training/Requirements
Minimum High School Diploma or GED required
Bachelor’s degree in accounting, Business Administration, or equivalent education preferred
1‑4 years of factoring experience preferred
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment
This job operates in a professional office environment and routinely uses standard office equipment.
Physical Demands
This job operates in a physical office environment and is largely a sedentary role. The employee is regularly required to talk and hear, must stand and walk, use hands, arms, and fingers to effectively operate computer equipment, and handle and/or lift objects up to 20 pounds.
Position Type/Expected Hours of Work
This position has assigned work shifts which include daytime business hours.
EEO Statement
Syfan Logistics, Inc. is an Equal Opportunity employer. All Team Members and applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or any status which is protected by state or federal law.
Introductory Period
Progress reports at 30 and 60 days with a review by management at 90 days.
Equal Opportunity and Compensation Disclosure
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60‑1.35(c)
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Job Description: Credit and Collections Specialist
Process all special billing customers’ invoices, ensuring timely and accurate invoicing and collecting outstanding receivables. Verify all customer requirements for invoicing and resolve issues for timely payment. Work closely with internal teams to resolve billing issues and maintain positive customer relationships while supporting the company’s objectives. Support credit and risk management by assisting credit evaluations of debtors and maintaining credit files. Perform other duties as required for the good of the business and as assigned by management.
Essential Duties
Monitor accounts receivable aging and follow up on past‑due accounts
Support audits by providing requested documentation and explanations
Provide excellent customer service while enforcing payment terms
Submit invoices on customer portals accurately
Handle customer visits pertaining to billing and collections questions and issues
Handle monthly statements generated for customers per request
Provide collections assistance for special billing customers
Conduct short pay reporting and collection
Maintain detailed notes and records in collection system
Escalate delinquent accounts according to company collection procedures
Assist in reviewing and processing credit requests for account debtors
Collect, verify, and maintain debtor credit information
Set up and update debtor profiles to ensure verified and accurate information is maintained; review credit line limits and confirm terms in the factoring system
Ensure SOP is followed for accepting new debtors, escalating when necessary
Manage and maintain credit group mailbox, ensuring timely handling of requests and escalating matters to the appropriate team members
Skills/Experience
Ability to work independently and collaboratively
Strong mathematical and data entry skills
High attention to detail and accuracy
Ability to manage multiple accounts and prioritize workloads
Problem‑solving and conflict resolution skills
Proficient use of Microsoft Excel, Word, and Outlook
Knowledge of business accounting reports and principles
Effective communication via phone and email
Able to work time as needed for the success of the business
Education/Training/Requirements
Minimum High School Diploma or GED required
Bachelor’s degree in accounting, Business Administration, or equivalent education preferred
1‑4 years of factoring experience preferred
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment
This job operates in a professional office environment and routinely uses standard office equipment.
Physical Demands
This job operates in a physical office environment and is largely a sedentary role. The employee is regularly required to talk and hear, must stand and walk, use hands, arms, and fingers to effectively operate computer equipment, and handle and/or lift objects up to 20 pounds.
Position Type/Expected Hours of Work
This position has assigned work shifts which include daytime business hours.
EEO Statement
Syfan Logistics, Inc. is an Equal Opportunity employer. All Team Members and applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or any status which is protected by state or federal law.
Introductory Period
Progress reports at 30 and 60 days with a review by management at 90 days.
Equal Opportunity and Compensation Disclosure
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60‑1.35(c)
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