Customer Service Associate - Seasonal
Amazon, Memphis, TN, United States
Job Summary
Role:
Customer Service Associate (CSA) – Seasonal.
Job Type:
Fixed-term (Seasonal), Full-time.
Location:
Three E-com Center, MOA Complex, Pasay City.
Our mission at Amazon is to be the Earth’s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that’s why you’ll find we approach things differently here. You won’t be asked to read from a script or learn dialogue by heart. Instead, we’ll provide you with the training you need to problem solve for our customers. You’ll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.
Key Responsibilities
Prevent issues, solve queries and delight customers for the North America and United Kingdom markets via phone, chat and/or email.
Respond to order and product questions, payment matters, website guidance, and other customer requests.
Use a variety of tools to navigate, research, and review solutions and communicate effectively with customers.
Work Hours
Variable hours to match customer demand. Minimum 40 hours per week on shifting schedules, including rotating, graveyard and national holidays. Shift schedule released at least 4 weeks in advance and may change quarterly. Overtime may be required based on business needs.
Desired Strengths
Hard-working, articulate, and detail-oriented.
Friendly and customer-focused in every situation.
Ability to learn quickly and embrace change.
Comfortable multi-tasking in a high-energy environment.
Benefits
Government mandated benefits.
Basic Qualifications
Minimum age 18 years old.
Completed at least two years of college or Senior High Graduate; or high school graduate (old curriculum) with at least one year of customer service experience; or less than two years in college with at least one year of customer service experience.
Right to work in the Philippines without restrictions.
Strong communication skills in
English
(both written and oral fluency).
Availability to work varying shifts from Monday to Sunday, including 9‑hour shifts (8‑hour shift with 1‑hour lunch break), rotating shifts (early, late, overnight, holidays, weekend, and overtime).
Willingness and ability to work in rotating shifts, with schedule changes based on business needs.
Comfortable in a fast‑paced, multi‑tasked, high‑energy environment and capable of creative and analytical problem solving.
Equal Opportunity Statement
Amazon is an equal‑opportunity employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build.
Privacy Notice
Protecting your privacy and the security of your data is a longstanding priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.
#J-18808-Ljbffr
Role:
Customer Service Associate (CSA) – Seasonal.
Job Type:
Fixed-term (Seasonal), Full-time.
Location:
Three E-com Center, MOA Complex, Pasay City.
Our mission at Amazon is to be the Earth’s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that’s why you’ll find we approach things differently here. You won’t be asked to read from a script or learn dialogue by heart. Instead, we’ll provide you with the training you need to problem solve for our customers. You’ll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.
Key Responsibilities
Prevent issues, solve queries and delight customers for the North America and United Kingdom markets via phone, chat and/or email.
Respond to order and product questions, payment matters, website guidance, and other customer requests.
Use a variety of tools to navigate, research, and review solutions and communicate effectively with customers.
Work Hours
Variable hours to match customer demand. Minimum 40 hours per week on shifting schedules, including rotating, graveyard and national holidays. Shift schedule released at least 4 weeks in advance and may change quarterly. Overtime may be required based on business needs.
Desired Strengths
Hard-working, articulate, and detail-oriented.
Friendly and customer-focused in every situation.
Ability to learn quickly and embrace change.
Comfortable multi-tasking in a high-energy environment.
Benefits
Government mandated benefits.
Basic Qualifications
Minimum age 18 years old.
Completed at least two years of college or Senior High Graduate; or high school graduate (old curriculum) with at least one year of customer service experience; or less than two years in college with at least one year of customer service experience.
Right to work in the Philippines without restrictions.
Strong communication skills in
English
(both written and oral fluency).
Availability to work varying shifts from Monday to Sunday, including 9‑hour shifts (8‑hour shift with 1‑hour lunch break), rotating shifts (early, late, overnight, holidays, weekend, and overtime).
Willingness and ability to work in rotating shifts, with schedule changes based on business needs.
Comfortable in a fast‑paced, multi‑tasked, high‑energy environment and capable of creative and analytical problem solving.
Equal Opportunity Statement
Amazon is an equal‑opportunity employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build.
Privacy Notice
Protecting your privacy and the security of your data is a longstanding priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.
#J-18808-Ljbffr