Director of Intelligent Support & Remote CX

Meal Ticket is looking for a Director of Customer Support to build and scale a best-in-class support organization for their SaaS operations. This position requires 7+ years of experience in customer support leadership within the B2B SaaS industry, with a strong focus on intelligent support transformation. Ideal candidates will lead strategic initiatives, manage day-to-day support operations, design KPI frameworks, and ensure high-quality customer experiences. The role includes a competitive compensation package of $145-165k, performance bonuses, comprehensive health benefits, and unlimited PTO.
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