Teller I - Montgomeryville PA (20Hours)
TD, Montgomeryville, PA, United States
Overview
Job Description
The Teller I works in a TD Store location and plays a key role in delivering legendary customer experiences while processing everyday banking transactions with accuracy and efficiency; educating customers on TD's products and services or referring them to a partner for specialized solutions.
Responsibilities
Executes TD's Brand promise to customers by consistently delivering a Legendary Customer experience in the Store.
Performs customer transactions including deposits, withdrawals, loan and safe deposit box payments efficiently.
Processes cash transactions such as cashing checks, verifying currency, balancing cash drawer, and night deposits with a high level of accuracy.
Responds to and resolves customer inquiries and concerns using standard procedures and escalates to management as necessary.
Engages in lobby leadership by guiding customer flow, warmly welcoming customers, and directing them appropriately.
Understands customer banking preferences and educates customers on self-service/digital options that meet their needs.
Acts as an advocate for the customer by conducting needs-based conversations; offers financial and digital solutions, or refers the customer to an appropriate partner.
Makes sound decisions and provides timely problem resolution, escalating more difficult issues to management.
Ensures compliance with company guidelines and regulations (e.g., Bank Secrecy Act and Patriot Act) to minimize risk and protect the customer.
Verifies customers' identities by following authentication policies and procedures.
Balances cash drawers, ATMs, and Teller Cash Dispensers/Recyclers as necessary.
Adheres to safe deposit box procedures and guidelines.
Responsible for cash drawers and vaults, maintaining appropriate cash limits and securing cash at all times.
Ensures confidential customer information is securely stored; understands the importance of dual control.
Follows security and audit measures to minimize potential loss.
Utilizes bank tools and processes to detect, address, and prevent fraud.
Completes all required in-classroom and online training by established due dates.
Qualifications
High school diploma or GED.
6 months work-related experience preferred; or equivalent demonstrated through volunteering, education, or military experience.
Ability to work during operating hours to include weekends, evenings, and holidays as scheduled.
Demonstrated customer service skills preferred.
Strong organizational skills and attention to detail.
Ability to function in a fast-paced and changing environment.
Excellent communication skills with the ability to be concise, clear, and consistent.
Physical Requirements
Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%
Domestic Travel – Occasional
International Travel – Never
Performing sedentary work – Frequent
Performing multiple tasks – Continuous
Operating standard office equipment – Continuous
Responding quickly to sounds – Continuous
Sitting – Occasional
Standing – Continuous
Walking – Frequent
Moving safely in confined spaces – Occasional
Lifting/Carrying (under 25 lbs.) – Occasional
Lifting/Carrying (over 25 lbs.) – Occasional
Squatting – Occasional
Bending – Occasional
Kneeling – Occasional
Crawling – Occasional
Climbing – Occasional
Reaching overhead – Occasional
Reaching forward – Occasional
Pushing – Occasional
Pulling – Occasional
Twisting – Occasional
Concentrating for long periods of time – Continuous
Applying common sense to deal with problems involving standardized situations – Continuous
Reading, writing and comprehending instructions – Continuous
Adding, subtracting, multiplying and dividing – Continuous
Location and Hours
Work Location:
Montgomeryville, Pennsylvania, United States of America
Hours:
20
Compensation
Pay Details:
$21.00 - $26.25 USD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Line of Business
Line Of Business:
Personal & Commercial Banking
Company and Culture
Who We Are
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. We strive to make every interaction, product, and experience remarkably human and simple for over 27 million households and businesses worldwide. TD is committed to being a leader in client experience and believes all colleagues are client-facing. We aim to reimagine what banking can be for clients, colleagues, and communities.
Total Rewards
Our Total Rewards Package
reflects the investments we make in our colleagues to help them achieve financial, physical, and mental well-being goals. It includes base salary, variable compensation, health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and recognition programs.
Additional Information
We’re delighted you’re considering a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to supporting colleagues to thrive at work and at home.
Colleague Development and Training
If you’re interested in a specific career path or building certain skills, TD offers regular career development and performance conversations, access to online learning, and mentoring programs to help you unlock future opportunities. TD offers diverse career paths to grow expertise and make an impact. We’re committed to a respectful workplace where diverse perspectives are valued and everyone has fair opportunities to grow.
Additional Programs
Training & Onboarding: We provide training and onboarding sessions to ensure success in your new role.
Interview Process
We’ll reach out to candidates of interest to schedule an interview. We strive to communicate outcomes to all applicants by email or phone.
Accommodation
TD Bank is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program with your full name, best way to reach you, and the accommodation needed.
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Job Description
The Teller I works in a TD Store location and plays a key role in delivering legendary customer experiences while processing everyday banking transactions with accuracy and efficiency; educating customers on TD's products and services or referring them to a partner for specialized solutions.
Responsibilities
Executes TD's Brand promise to customers by consistently delivering a Legendary Customer experience in the Store.
Performs customer transactions including deposits, withdrawals, loan and safe deposit box payments efficiently.
Processes cash transactions such as cashing checks, verifying currency, balancing cash drawer, and night deposits with a high level of accuracy.
Responds to and resolves customer inquiries and concerns using standard procedures and escalates to management as necessary.
Engages in lobby leadership by guiding customer flow, warmly welcoming customers, and directing them appropriately.
Understands customer banking preferences and educates customers on self-service/digital options that meet their needs.
Acts as an advocate for the customer by conducting needs-based conversations; offers financial and digital solutions, or refers the customer to an appropriate partner.
Makes sound decisions and provides timely problem resolution, escalating more difficult issues to management.
Ensures compliance with company guidelines and regulations (e.g., Bank Secrecy Act and Patriot Act) to minimize risk and protect the customer.
Verifies customers' identities by following authentication policies and procedures.
Balances cash drawers, ATMs, and Teller Cash Dispensers/Recyclers as necessary.
Adheres to safe deposit box procedures and guidelines.
Responsible for cash drawers and vaults, maintaining appropriate cash limits and securing cash at all times.
Ensures confidential customer information is securely stored; understands the importance of dual control.
Follows security and audit measures to minimize potential loss.
Utilizes bank tools and processes to detect, address, and prevent fraud.
Completes all required in-classroom and online training by established due dates.
Qualifications
High school diploma or GED.
6 months work-related experience preferred; or equivalent demonstrated through volunteering, education, or military experience.
Ability to work during operating hours to include weekends, evenings, and holidays as scheduled.
Demonstrated customer service skills preferred.
Strong organizational skills and attention to detail.
Ability to function in a fast-paced and changing environment.
Excellent communication skills with the ability to be concise, clear, and consistent.
Physical Requirements
Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%
Domestic Travel – Occasional
International Travel – Never
Performing sedentary work – Frequent
Performing multiple tasks – Continuous
Operating standard office equipment – Continuous
Responding quickly to sounds – Continuous
Sitting – Occasional
Standing – Continuous
Walking – Frequent
Moving safely in confined spaces – Occasional
Lifting/Carrying (under 25 lbs.) – Occasional
Lifting/Carrying (over 25 lbs.) – Occasional
Squatting – Occasional
Bending – Occasional
Kneeling – Occasional
Crawling – Occasional
Climbing – Occasional
Reaching overhead – Occasional
Reaching forward – Occasional
Pushing – Occasional
Pulling – Occasional
Twisting – Occasional
Concentrating for long periods of time – Continuous
Applying common sense to deal with problems involving standardized situations – Continuous
Reading, writing and comprehending instructions – Continuous
Adding, subtracting, multiplying and dividing – Continuous
Location and Hours
Work Location:
Montgomeryville, Pennsylvania, United States of America
Hours:
20
Compensation
Pay Details:
$21.00 - $26.25 USD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Line of Business
Line Of Business:
Personal & Commercial Banking
Company and Culture
Who We Are
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. We strive to make every interaction, product, and experience remarkably human and simple for over 27 million households and businesses worldwide. TD is committed to being a leader in client experience and believes all colleagues are client-facing. We aim to reimagine what banking can be for clients, colleagues, and communities.
Total Rewards
Our Total Rewards Package
reflects the investments we make in our colleagues to help them achieve financial, physical, and mental well-being goals. It includes base salary, variable compensation, health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and recognition programs.
Additional Information
We’re delighted you’re considering a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to supporting colleagues to thrive at work and at home.
Colleague Development and Training
If you’re interested in a specific career path or building certain skills, TD offers regular career development and performance conversations, access to online learning, and mentoring programs to help you unlock future opportunities. TD offers diverse career paths to grow expertise and make an impact. We’re committed to a respectful workplace where diverse perspectives are valued and everyone has fair opportunities to grow.
Additional Programs
Training & Onboarding: We provide training and onboarding sessions to ensure success in your new role.
Interview Process
We’ll reach out to candidates of interest to schedule an interview. We strive to communicate outcomes to all applicants by email or phone.
Accommodation
TD Bank is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program with your full name, best way to reach you, and the accommodation needed.
#J-18808-Ljbffr