Account Manager (Commercial Landscape)
BrightView Landscapes, Clarksburg, MD, United States
Overview
The Account Manager serves as the primary point of contact for a portfolio of landscape maintenance clients, building long-term relationships that promote client satisfaction, retention, and ancillary sales. This role is responsible for overseeing field operations.
Duties and Responsibilities
Identify and pursue opportunities to sell ancillary (enhancement) services to existing clients.
Develop accurate estimates and takeoffs for new and existing clients as needed.
Deliver timely bid proposals and designs for enhancement projects.
Generate referrals from existing client base and communicate leads to the Business Developer.
Build and maintain strong long‑term relationships with clients, focusing on all pertinent points of contact.
Conduct regular site walkthroughs with clients to ensure quality and service expectations are met.
Lead and facilitate the resolution of client concerns or issues.
Ensure timely account renewals within the assigned client portfolio.
Proactively assess and address site enhancement needs during visits.
Collaborate with the Operations Manager to ensure service delivery meets or exceeds expectations.
Schedule regular site visits with the Operations Manager for quality reviews and to confirm client expectations are met.
Support hiring, training, and coaching of field crews for the assigned portfolio.
Promote and enforce safety policies and procedures.
Maintain acceptable gross margins for both base contract work and ancillary services to meet branch financial goals.
Assist the Branch Manager in overall leadership of the branch, including participation in all relevant meetings.
Maintain proper account documentation and notes in the CRM system.
Monitor and maintain satisfactory accounts receivable levels.
Coordinate with the Branch Administrator to keep client records and contact information current.
Perform additional duties as assigned by the Branch Manager.
Education and Experience
Associate’s or Bachelor’s degree in a business-related field, or equivalent experience in a customer-focused service industry.
Minimum 3 years of experience in customer service, management, and leadership, preferably in the landscaping industry or local marketplace.
Strong written and verbal communication skills.
Demonstrated leadership and coaching abilities.
Ability to foster collaboration and teamwork.
Physical Demands and Requirements
Operation of a computer and other office equipment such as a laptop, cell phone, and sales and operational programs or tools.
Combination of mobile and sedentary work; must be able to remain in a stationary position for long periods of time.
Regularly spends more than half of the time working away from BrightView’s places of business, walking job sites, selling and obtaining orders or contracts.
Ability to travel by car, train, and plane.
Must be able to traverse uneven grounds and walk on job sites with clients and the branch team for periods up to 4 hours.
Ability to maintain required medications at all times to address any known allergic reactions.
Work Environment
Works both indoors and outdoors; attends branch stretch and flex 3–4 days per week.
Field-based position with a combination of office and customer-facing responsibilities.
Compensation
$68,500 to $90,000
Benefits
Full‑time team members receive medical, dental, and vision insurance, ancillary and voluntary products, a 401(k) savings plan with employer contributions, paid holidays (6 to 9 per year), paid time off for vacation and/or sick leave, tuition reimbursement, and variable pay opportunities based on performance.
BrightView Landscapes, LLC is an Equal Opportunity and E‑Verify Employer.
This job description is subject to change at any time.
#J-18808-Ljbffr
The Account Manager serves as the primary point of contact for a portfolio of landscape maintenance clients, building long-term relationships that promote client satisfaction, retention, and ancillary sales. This role is responsible for overseeing field operations.
Duties and Responsibilities
Identify and pursue opportunities to sell ancillary (enhancement) services to existing clients.
Develop accurate estimates and takeoffs for new and existing clients as needed.
Deliver timely bid proposals and designs for enhancement projects.
Generate referrals from existing client base and communicate leads to the Business Developer.
Build and maintain strong long‑term relationships with clients, focusing on all pertinent points of contact.
Conduct regular site walkthroughs with clients to ensure quality and service expectations are met.
Lead and facilitate the resolution of client concerns or issues.
Ensure timely account renewals within the assigned client portfolio.
Proactively assess and address site enhancement needs during visits.
Collaborate with the Operations Manager to ensure service delivery meets or exceeds expectations.
Schedule regular site visits with the Operations Manager for quality reviews and to confirm client expectations are met.
Support hiring, training, and coaching of field crews for the assigned portfolio.
Promote and enforce safety policies and procedures.
Maintain acceptable gross margins for both base contract work and ancillary services to meet branch financial goals.
Assist the Branch Manager in overall leadership of the branch, including participation in all relevant meetings.
Maintain proper account documentation and notes in the CRM system.
Monitor and maintain satisfactory accounts receivable levels.
Coordinate with the Branch Administrator to keep client records and contact information current.
Perform additional duties as assigned by the Branch Manager.
Education and Experience
Associate’s or Bachelor’s degree in a business-related field, or equivalent experience in a customer-focused service industry.
Minimum 3 years of experience in customer service, management, and leadership, preferably in the landscaping industry or local marketplace.
Strong written and verbal communication skills.
Demonstrated leadership and coaching abilities.
Ability to foster collaboration and teamwork.
Physical Demands and Requirements
Operation of a computer and other office equipment such as a laptop, cell phone, and sales and operational programs or tools.
Combination of mobile and sedentary work; must be able to remain in a stationary position for long periods of time.
Regularly spends more than half of the time working away from BrightView’s places of business, walking job sites, selling and obtaining orders or contracts.
Ability to travel by car, train, and plane.
Must be able to traverse uneven grounds and walk on job sites with clients and the branch team for periods up to 4 hours.
Ability to maintain required medications at all times to address any known allergic reactions.
Work Environment
Works both indoors and outdoors; attends branch stretch and flex 3–4 days per week.
Field-based position with a combination of office and customer-facing responsibilities.
Compensation
$68,500 to $90,000
Benefits
Full‑time team members receive medical, dental, and vision insurance, ancillary and voluntary products, a 401(k) savings plan with employer contributions, paid holidays (6 to 9 per year), paid time off for vacation and/or sick leave, tuition reimbursement, and variable pay opportunities based on performance.
BrightView Landscapes, LLC is an Equal Opportunity and E‑Verify Employer.
This job description is subject to change at any time.
#J-18808-Ljbffr