Customer Fulfillment Analyst
Lactalis U.S. Yogurt, Londonderry, NH, United States
Position: Analyst, Customer Fulfillment
Location: Londonderry, NH
Key Responsibilities
Lead performance and value analysis related to service, customer, and general efficiency opportunities.
Develop and implement allocation strategies to optimize product distribution based on customer demand and inventory levels.
Manage the full end-to-end order to deliver business cycle for key customers on a limited basis as defined.
Proactively communicate to sales partners and customer buyers regarding service interruptions.
Drive new approaches and communication to enable proactive service outlook.
Offer solutions to all assigned customer accounts based upon One Yogurt policies, customer behaviors, or logistics initiatives.
Collaborate with warehouse & transportation team members to identify and resolve issues, limited as needed.
Analyze and identify opportunities to address trending issues on On Time In Full (OTIF).
Analyze existing order fulfillment processes for continuous improvement.
Provide regular metrics and/or other service, efficiency, performance analysis to support business improvement.
Develop proactive Customer Service scorecard.
Serve as the point of contact for customer service teams regarding allocation-related inquiries and issues on a limited basis as defined.
Develop and maintain standard operating procedures for new analytical reports and activities developed to ensure consistency and efficiency.
Actively participate in meeting customer service teams’ metrics. Lead KPI tracking and share improvements.
Requirements
Education
Associate’s Degree or equivalent experience (5 years) required. Bachelor’s degree in Business Administration or relevant field is preferred.
Experience
2 years of order management, buying or inventory management experience required.
Experience in customer‑facing business roles within supply chain or sales environment preferred.
ERP experience, preferably SAP, preferred.
Consumer packaged goods experience preferred.
Certifications and Specific Knowledge
Demonstrated ability to communicate effectively and deliver presentations to large audiences and senior leadership teams.
Solid understanding of end‑to‑end supply chain processes.
Proven ability to build and maintain collaborative relationships across departments and within team‑oriented environments.
Strong organizational skills with the ability to prioritize tasks and meet deadlines within defined timeframes.
Ability to work effectively in a team setting and contribute to collective goals.
Adaptability to changing business needs and a dynamic work environment.
Advanced analytical skills with strong expertise in Microsoft Excel and related programming tools.
Proficiency in programming languages including R, Python, and SQL preferred.
Experience using data visualization tools such as Power BI, Tableau, and Spotfire preferred.
Benefits
At Lactalis, we offer a comprehensive Total Rewards Program with a variety of affordable benefits and coverage options. We support insurance costs significantly, contribute generously to retirement plans, and offer Paid Time Off from day one. We are committed to your professional growth, providing training and development opportunities, including Education Reimbursement. Join us and grow your career.
Equal Employment Opportunity
Lactalis is an equal employment opportunity employer. We will not discriminate against applicants with regard to any legally‑recognized basis including, but not limited to: veteran status, race, color, religion, sex, national origin, age, marital status, sexual orientation, and physical or mental disabilities.
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Location: Londonderry, NH
Key Responsibilities
Lead performance and value analysis related to service, customer, and general efficiency opportunities.
Develop and implement allocation strategies to optimize product distribution based on customer demand and inventory levels.
Manage the full end-to-end order to deliver business cycle for key customers on a limited basis as defined.
Proactively communicate to sales partners and customer buyers regarding service interruptions.
Drive new approaches and communication to enable proactive service outlook.
Offer solutions to all assigned customer accounts based upon One Yogurt policies, customer behaviors, or logistics initiatives.
Collaborate with warehouse & transportation team members to identify and resolve issues, limited as needed.
Analyze and identify opportunities to address trending issues on On Time In Full (OTIF).
Analyze existing order fulfillment processes for continuous improvement.
Provide regular metrics and/or other service, efficiency, performance analysis to support business improvement.
Develop proactive Customer Service scorecard.
Serve as the point of contact for customer service teams regarding allocation-related inquiries and issues on a limited basis as defined.
Develop and maintain standard operating procedures for new analytical reports and activities developed to ensure consistency and efficiency.
Actively participate in meeting customer service teams’ metrics. Lead KPI tracking and share improvements.
Requirements
Education
Associate’s Degree or equivalent experience (5 years) required. Bachelor’s degree in Business Administration or relevant field is preferred.
Experience
2 years of order management, buying or inventory management experience required.
Experience in customer‑facing business roles within supply chain or sales environment preferred.
ERP experience, preferably SAP, preferred.
Consumer packaged goods experience preferred.
Certifications and Specific Knowledge
Demonstrated ability to communicate effectively and deliver presentations to large audiences and senior leadership teams.
Solid understanding of end‑to‑end supply chain processes.
Proven ability to build and maintain collaborative relationships across departments and within team‑oriented environments.
Strong organizational skills with the ability to prioritize tasks and meet deadlines within defined timeframes.
Ability to work effectively in a team setting and contribute to collective goals.
Adaptability to changing business needs and a dynamic work environment.
Advanced analytical skills with strong expertise in Microsoft Excel and related programming tools.
Proficiency in programming languages including R, Python, and SQL preferred.
Experience using data visualization tools such as Power BI, Tableau, and Spotfire preferred.
Benefits
At Lactalis, we offer a comprehensive Total Rewards Program with a variety of affordable benefits and coverage options. We support insurance costs significantly, contribute generously to retirement plans, and offer Paid Time Off from day one. We are committed to your professional growth, providing training and development opportunities, including Education Reimbursement. Join us and grow your career.
Equal Employment Opportunity
Lactalis is an equal employment opportunity employer. We will not discriminate against applicants with regard to any legally‑recognized basis including, but not limited to: veteran status, race, color, religion, sex, national origin, age, marital status, sexual orientation, and physical or mental disabilities.
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