Customer Service Representative
Aston Carter, Florida, NY, United States
Call Center Customer Service Rep
Pay: $17.00/hr.
Job Description This role involves logging incoming calls, creating and updating service tickets, scheduling and dispatching service technicians, and assisting customers with billing questions, gas refills, and equipment safety concerns. It requires strong attention to detail, accurate data entry, and clear, professional communication with customers and internal teams. New team members receive three weeks of classroom training followed by one week of hands‑on training with a supervisor to ensure confidence and success in the role.
Responsibilities
Log incoming customer calls accurately and promptly in the appropriate systems.
Create, update, and maintain service tickets for equipment service, refills, and equipment safety issues.
Schedule and dispatch service technicians to customer locations in an efficient and timely manner.
Generate and manage cases related to billing disputes, ensuring all relevant information is documented.
Assist customers with questions related to billing, service orders, and delivery status.
Perform manual order entry and ensure all orders are complete, accurate, and compliant with company procedures.
Coordinate logistics to support on-time deliveries and service appointments.
Use Microsoft Office and other computer systems to track orders, update records, and communicate with team members.
Maintain clear, professional, and courteous communication with customers and internal departments.
Organize and prioritize daily workload to manage multiple calls, tickets, and tasks simultaneously.
Follow established procedures to address equipment safety concerns and elevate issues when needed.
Collaborate with supervisors and team members to resolve complex service or billing issues.
Participate in training and ongoing learning to stay current with systems, processes, and service offerings.
Essential Skills & Qualifications
High school Diploma or GED.
Proven customer service skills with the ability to communicate clearly and professionally.
Proficiency with basic computer navigation and data entry.
Ability to use Microsoft Office applications for email, documentation, and basic reporting.
Experience with clerical tasks such as manual order entry and record keeping.
Strong organizational skills with the ability to manage multiple tasks and priorities.
Work Environment Office‑based environment.
Job Type & Location Contract to Hire position based out of Stuart, FL.
Pay And Benefits The pay range for this position is $17.00–$17.00 per hour.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. The benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Application Deadline This position is anticipated to close on May 1, 2026.
Equal Employment Opportunity Statement The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.
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Job Description This role involves logging incoming calls, creating and updating service tickets, scheduling and dispatching service technicians, and assisting customers with billing questions, gas refills, and equipment safety concerns. It requires strong attention to detail, accurate data entry, and clear, professional communication with customers and internal teams. New team members receive three weeks of classroom training followed by one week of hands‑on training with a supervisor to ensure confidence and success in the role.
Responsibilities
Log incoming customer calls accurately and promptly in the appropriate systems.
Create, update, and maintain service tickets for equipment service, refills, and equipment safety issues.
Schedule and dispatch service technicians to customer locations in an efficient and timely manner.
Generate and manage cases related to billing disputes, ensuring all relevant information is documented.
Assist customers with questions related to billing, service orders, and delivery status.
Perform manual order entry and ensure all orders are complete, accurate, and compliant with company procedures.
Coordinate logistics to support on-time deliveries and service appointments.
Use Microsoft Office and other computer systems to track orders, update records, and communicate with team members.
Maintain clear, professional, and courteous communication with customers and internal departments.
Organize and prioritize daily workload to manage multiple calls, tickets, and tasks simultaneously.
Follow established procedures to address equipment safety concerns and elevate issues when needed.
Collaborate with supervisors and team members to resolve complex service or billing issues.
Participate in training and ongoing learning to stay current with systems, processes, and service offerings.
Essential Skills & Qualifications
High school Diploma or GED.
Proven customer service skills with the ability to communicate clearly and professionally.
Proficiency with basic computer navigation and data entry.
Ability to use Microsoft Office applications for email, documentation, and basic reporting.
Experience with clerical tasks such as manual order entry and record keeping.
Strong organizational skills with the ability to manage multiple tasks and priorities.
Work Environment Office‑based environment.
Job Type & Location Contract to Hire position based out of Stuart, FL.
Pay And Benefits The pay range for this position is $17.00–$17.00 per hour.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. The benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Application Deadline This position is anticipated to close on May 1, 2026.
Equal Employment Opportunity Statement The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.
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