Customer Service Representative
DHL Supply Chain, Fort Worth, TX, United States
DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world’s most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.
The core responsibilities of this role include: BOL filings, carrier scheduling, customer communication, tasking, cycle counts, returns processing, and picking/packing.
Position
First (1st) Shift Customer Service Representative
Shift
7:00am –; 3:30pm, Monday-Friday with mandatory OT as needed.
Pay
$20.75 per hour.
Skills and Experience
In addition to the general job description below, the ideal candidate will also possess the following skills and/or experience: Proficient at Microsoft, Manhattan WMS, multi-tasking in a fast paced environment, forklift experience a plus.
Be part of the world’s largest logistics company! DHL Supply Chain hasbeen certified as a Great Place to Work in the US and Canada. Our excellent benefits packages includes:
Affordable medical, dental, and vision coverage available beginning on your 30thday
PTO program for all associates, including paid holidays and vacation
401(k) with generous company match
Tuition reimbursement program
Excellent training and career advancement opportunities
Grow your skills. Shape your world.
Role Purpose
Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.
Key Accountabilities
Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
Maintain customer records and update account information.
Maintain financial accounts by processing customer adjustments.
Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
Perform other duties as assigned.
Required Education and Experience
High School Diploma or Equivalent
0-12 months of system, data entry or reporting experience
0-12 months of warehouse experience, preferred
Our Organization is an equal opportunity employer.
#J-18808-Ljbffr
The core responsibilities of this role include: BOL filings, carrier scheduling, customer communication, tasking, cycle counts, returns processing, and picking/packing.
Position
First (1st) Shift Customer Service Representative
Shift
7:00am –; 3:30pm, Monday-Friday with mandatory OT as needed.
Pay
$20.75 per hour.
Skills and Experience
In addition to the general job description below, the ideal candidate will also possess the following skills and/or experience: Proficient at Microsoft, Manhattan WMS, multi-tasking in a fast paced environment, forklift experience a plus.
Be part of the world’s largest logistics company! DHL Supply Chain hasbeen certified as a Great Place to Work in the US and Canada. Our excellent benefits packages includes:
Affordable medical, dental, and vision coverage available beginning on your 30thday
PTO program for all associates, including paid holidays and vacation
401(k) with generous company match
Tuition reimbursement program
Excellent training and career advancement opportunities
Grow your skills. Shape your world.
Role Purpose
Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.
Key Accountabilities
Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
Maintain customer records and update account information.
Maintain financial accounts by processing customer adjustments.
Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
Perform other duties as assigned.
Required Education and Experience
High School Diploma or Equivalent
0-12 months of system, data entry or reporting experience
0-12 months of warehouse experience, preferred
Our Organization is an equal opportunity employer.
#J-18808-Ljbffr