Customer Service Representative
Forward Air Corporation, Greeneville, TN, United States
Job Title:
Corporate Customer Service Representative
Schedule:
Monday-Friday (Mandatory Flex) 11:15am-8:15pm, onsite
Compensation:
$17 per hour, bi-weekly pay, benefits package
Core Duties & Responsibilities
Answer incoming customer calls, emails, and chat to provide detailed information for one-touch resolution.
Data entry (documenting calls and emails internally).
Process shipment change requests and follow up to ensure completion.
Run customer reports and provide results to appropriate parties on time.
Review shipment tracking history and report delays.
Maintain records and logs as required by specific job function.
Consistently monitor email requests and provide detailed information in a timely fashion.
Regular and dependable attendance.
Office cleanliness – workspace must be kept neat and organized.
Other duties as assigned.
Requirements
At least 1 year of customer service experience.
Demonstrated ability to carry out assignments to completion and meet deadlines.
Ability to establish and maintain effective working relationships with customers, employees, and management.
Desire for a long-term career with an industry-leading company.
Ability to present and maintain a positive corporate image in a fast-paced environment.
Proactively establish and maintain effective working team relationships with all support departments.
Proficiency with Microsoft Office products (Word, Excel, PowerPoint, Outlook).
Ability to perform general administrative duties (multi-line phone, data entry, filing, photocopying, scanning).
Ability to multitask and perform several duties at one time.
Ability to handle heavy workload and work well under pressure.
Understanding of industry-specific documents (Bill of lading, Master Air Way Bill, TSA forms, Hazmat).
High School diploma or GED equivalent.
Must be able to pass basic Hazardous Materials Training.
Skills
“Can do” attitude with a “will do” work ethic.
Strong verbal and written communication skills.
Experience with a DOS-based operating system (AS400) a plus.
Transportation industry knowledge and experience is a plus.
Computer skills: Microsoft Office, Outlook, Excel, multiple internet browsers and tabs.
Ability to type 35 wpm.
Forward Air is an Equal Opportunity employer.
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Corporate Customer Service Representative
Schedule:
Monday-Friday (Mandatory Flex) 11:15am-8:15pm, onsite
Compensation:
$17 per hour, bi-weekly pay, benefits package
Core Duties & Responsibilities
Answer incoming customer calls, emails, and chat to provide detailed information for one-touch resolution.
Data entry (documenting calls and emails internally).
Process shipment change requests and follow up to ensure completion.
Run customer reports and provide results to appropriate parties on time.
Review shipment tracking history and report delays.
Maintain records and logs as required by specific job function.
Consistently monitor email requests and provide detailed information in a timely fashion.
Regular and dependable attendance.
Office cleanliness – workspace must be kept neat and organized.
Other duties as assigned.
Requirements
At least 1 year of customer service experience.
Demonstrated ability to carry out assignments to completion and meet deadlines.
Ability to establish and maintain effective working relationships with customers, employees, and management.
Desire for a long-term career with an industry-leading company.
Ability to present and maintain a positive corporate image in a fast-paced environment.
Proactively establish and maintain effective working team relationships with all support departments.
Proficiency with Microsoft Office products (Word, Excel, PowerPoint, Outlook).
Ability to perform general administrative duties (multi-line phone, data entry, filing, photocopying, scanning).
Ability to multitask and perform several duties at one time.
Ability to handle heavy workload and work well under pressure.
Understanding of industry-specific documents (Bill of lading, Master Air Way Bill, TSA forms, Hazmat).
High School diploma or GED equivalent.
Must be able to pass basic Hazardous Materials Training.
Skills
“Can do” attitude with a “will do” work ethic.
Strong verbal and written communication skills.
Experience with a DOS-based operating system (AS400) a plus.
Transportation industry knowledge and experience is a plus.
Computer skills: Microsoft Office, Outlook, Excel, multiple internet browsers and tabs.
Ability to type 35 wpm.
Forward Air is an Equal Opportunity employer.
#J-18808-Ljbffr