Customer Service Representative
United Veterinary Care, Spring Branch, TX, United States
Overview
The Animal Hospital of Smithson Valley is seeking a full-time Client Service Representative (CSR) to join our team of dedicated veterinary professionals at our hospital in Spring Branch, TX, a suburb of San Antonio. Were growing our team to support the addition of a new doctor, and would love to hear from you!
Responsibilities
Greet and welcome each visitor and assess their needs
Handle incoming phone calls and emails and determine the urgency
Perform client check-ins and check-outs, including reviewing invoices
Communicate visit expectations to clients, assist owners with pet management to minimize unsafe situations and client stress
Process and document financial transactions accurately
Schedule appointments based on client expectations, patient medical requirements and clinic needs
Manage emergency situations and walk-ins
Respond to online requests for products, prescriptions or client questions in a timely manner
Maintain cleanliness in the lobby areas, exam rooms, and general stocking of client or patient areas
Recommend products available to clients through our facilities
Skills and Qualifications
High School Diploma or GED required
At least two years of customer service experience required
Experience in a veterinary practice (or human medical practice) preferred
Experience with Microsoft Office suite
Excellent communication skills and the ability to problem solve
Ability to handle stressful situations and prioritize tasks effectively
Team player, have patience and maintain a positive attitude
Must be able to lift up to 30 pounds
Benefits
Paid time off & holiday pay
401K with company match
Medical, vision and dental insurance with multiple options
Complimentary short-term disability
Complimentary life insurance for employee
Company-sponsored Employee Assistance Program (Headspace)
Long-term disability option (paid for by employee)
Progyny-Fertility and Family Building Support
Digital Musculoskeletal & Physical Therapy Programs
Team Member Discounts for Pet Care
and more
The Animal Hospital of Smithson Valley is dedicated to providing top-notch care to small and large animals in Spring Branch and the surrounding areas. Our state-of-the-art facility offers innovative diagnostic and equipment including ultrasound, laparoscope, endoscope, digital radiographs, and more, allowing opportunities to enhance patient outcomes. In addition to general treatments and procedures, we offer orthopedic surgery, acupuncture and laser therapy, providing a full range of high-quality care for the pets in our community.
We are a proud United Veterinary Care Partner hospital. United Veterinary Care supports the unique culture and individuality of each partner hospital while empowering the hospital teams in their care for patients. One of our goals is to support our community of hospitals in creating sustainable, fulfilling careers in a profession we love.
United Veterinary Care provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws.
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The Animal Hospital of Smithson Valley is seeking a full-time Client Service Representative (CSR) to join our team of dedicated veterinary professionals at our hospital in Spring Branch, TX, a suburb of San Antonio. Were growing our team to support the addition of a new doctor, and would love to hear from you!
Responsibilities
Greet and welcome each visitor and assess their needs
Handle incoming phone calls and emails and determine the urgency
Perform client check-ins and check-outs, including reviewing invoices
Communicate visit expectations to clients, assist owners with pet management to minimize unsafe situations and client stress
Process and document financial transactions accurately
Schedule appointments based on client expectations, patient medical requirements and clinic needs
Manage emergency situations and walk-ins
Respond to online requests for products, prescriptions or client questions in a timely manner
Maintain cleanliness in the lobby areas, exam rooms, and general stocking of client or patient areas
Recommend products available to clients through our facilities
Skills and Qualifications
High School Diploma or GED required
At least two years of customer service experience required
Experience in a veterinary practice (or human medical practice) preferred
Experience with Microsoft Office suite
Excellent communication skills and the ability to problem solve
Ability to handle stressful situations and prioritize tasks effectively
Team player, have patience and maintain a positive attitude
Must be able to lift up to 30 pounds
Benefits
Paid time off & holiday pay
401K with company match
Medical, vision and dental insurance with multiple options
Complimentary short-term disability
Complimentary life insurance for employee
Company-sponsored Employee Assistance Program (Headspace)
Long-term disability option (paid for by employee)
Progyny-Fertility and Family Building Support
Digital Musculoskeletal & Physical Therapy Programs
Team Member Discounts for Pet Care
and more
The Animal Hospital of Smithson Valley is dedicated to providing top-notch care to small and large animals in Spring Branch and the surrounding areas. Our state-of-the-art facility offers innovative diagnostic and equipment including ultrasound, laparoscope, endoscope, digital radiographs, and more, allowing opportunities to enhance patient outcomes. In addition to general treatments and procedures, we offer orthopedic surgery, acupuncture and laser therapy, providing a full range of high-quality care for the pets in our community.
We are a proud United Veterinary Care Partner hospital. United Veterinary Care supports the unique culture and individuality of each partner hospital while empowering the hospital teams in their care for patients. One of our goals is to support our community of hospitals in creating sustainable, fulfilling careers in a profession we love.
United Veterinary Care provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws.
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