Customer Service Representative
Nation Safe Drivers, Boca Raton, FL, United States
We’re hiring Customer Service Representatives to join our fast-paced contact center team. In this role, you’ll be the first point of contact for customers in need of roadside assistance—providing calm, efficient, and solution-focused support when it matters most.
If you’re someone who thrives in a high-energy environment, enjoys helping people, and can stay composed under pressure, this is a great opportunity to build your career in customer operations.
Available Shifts
Monday – Friday
11:30 AM – 8:00 PM
2:00 PM – 10:30 PM
Remote - South FL
What You’ll Do
Handle high-volume inbound calls from customers requesting roadside assistance
Deliver professional, empathetic, and solution-oriented customer support
Provide updates through outbound calls and follow-ups as needed
Coordinate service by connecting customers with appropriate providers
De-escalate concerns and resolve issues quickly and effectively
Accurately document call details in real time across multiple systems
Meet or exceed key performance metrics (AHT, quality, attendance, etc.)
Escalate complex issues when necessary
Maintain schedule adherence, including start times, breaks, and system availability
What You Bring
High school diploma or equivalent
1+ year of customer service or call center experience (preferred)
Strong communication, active listening, and problem-solving skills
Ability to multitask and navigate multiple systems efficiently
Strong typing and documentation skills while on live calls
Ability to remain calm, professional, and focused under pressure
Core Strengths
Customer Focus:
You genuinely enjoy helping people and creating positive experiences
Communication:
Clear, confident, and empathetic in every interaction
Problem Solving:
Quick thinker who can assess situations and take action
Adaptability:
Comfortable in a structured, metric-driven environment
Teamwork:
Collaborative and supportive of team goals
What We Offer
Paid, structured training
with ongoing coaching and development
Competitive pay
Comprehensive benefits: Medical, Dental, Vision, Life, Disability, PTO, and Holidays
Supportive, team-oriented culture with recognition programs
Clear path for
career growth and internal advancement
#J-18808-Ljbffr
If you’re someone who thrives in a high-energy environment, enjoys helping people, and can stay composed under pressure, this is a great opportunity to build your career in customer operations.
Available Shifts
Monday – Friday
11:30 AM – 8:00 PM
2:00 PM – 10:30 PM
Remote - South FL
What You’ll Do
Handle high-volume inbound calls from customers requesting roadside assistance
Deliver professional, empathetic, and solution-oriented customer support
Provide updates through outbound calls and follow-ups as needed
Coordinate service by connecting customers with appropriate providers
De-escalate concerns and resolve issues quickly and effectively
Accurately document call details in real time across multiple systems
Meet or exceed key performance metrics (AHT, quality, attendance, etc.)
Escalate complex issues when necessary
Maintain schedule adherence, including start times, breaks, and system availability
What You Bring
High school diploma or equivalent
1+ year of customer service or call center experience (preferred)
Strong communication, active listening, and problem-solving skills
Ability to multitask and navigate multiple systems efficiently
Strong typing and documentation skills while on live calls
Ability to remain calm, professional, and focused under pressure
Core Strengths
Customer Focus:
You genuinely enjoy helping people and creating positive experiences
Communication:
Clear, confident, and empathetic in every interaction
Problem Solving:
Quick thinker who can assess situations and take action
Adaptability:
Comfortable in a structured, metric-driven environment
Teamwork:
Collaborative and supportive of team goals
What We Offer
Paid, structured training
with ongoing coaching and development
Competitive pay
Comprehensive benefits: Medical, Dental, Vision, Life, Disability, PTO, and Holidays
Supportive, team-oriented culture with recognition programs
Clear path for
career growth and internal advancement
#J-18808-Ljbffr