Customer Service Representative (Remote – Flexible Schedule)
The Claros Travels, Albuquerque, NM, United States
About the Role
The Claros Travel is seeking a
Customer Service Representative (Remote)
to support clients throughout every stage of their journey. In this client-facing role, you will serve as a trusted point of contact—from initial booking through post-trip follow-up—ensuring a seamless, personalized, and high-quality experience.
This position is ideal for someone who is detail-oriented, service-driven, and passionate about hospitality and delivering exceptional customer experiences.
Key Responsibilities
Respond promptly and professionally to client inquiries via phone, email, and messaging platforms
Assist clients with luxury and leisure bookings, including changes, cancellations, and special requests
Provide accurate and timely information regarding destinations, services, and policies
Coordinate reservation details and confirm itineraries to ensure accuracy and client satisfaction
Proactively follow up with clients before and after their journeys to ensure a positive experience
Address client questions and concerns with empathy, professionalism, and a solutions-focused approach
Maintain accurate records and update internal systems and booking platforms as required
Qualifications & Skills
Excellent verbal and written communication skills
Previous customer service experience (travel, hospitality, or service-related experience preferred)
Strong organizational skills and attention to detail
Comfortable using computers, booking systems, and digital communication tools
Reliable, proactive, and able to manage multiple client requests efficiently
Genuine interest in hospitality and helping clients plan memorable experiences
What We Offer
100% remote work environment
Flexible scheduling options
Opportunities for professional growth within the company
Access to industry-related perks and discounts (if applicable)
Supportive team culture with ongoing training and development
Equal Opportunity Employer
The Claros Travel is an equal opportunity employer committed to fostering an inclusive workplace. We welcome applicants from all backgrounds.
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The Claros Travel is seeking a
Customer Service Representative (Remote)
to support clients throughout every stage of their journey. In this client-facing role, you will serve as a trusted point of contact—from initial booking through post-trip follow-up—ensuring a seamless, personalized, and high-quality experience.
This position is ideal for someone who is detail-oriented, service-driven, and passionate about hospitality and delivering exceptional customer experiences.
Key Responsibilities
Respond promptly and professionally to client inquiries via phone, email, and messaging platforms
Assist clients with luxury and leisure bookings, including changes, cancellations, and special requests
Provide accurate and timely information regarding destinations, services, and policies
Coordinate reservation details and confirm itineraries to ensure accuracy and client satisfaction
Proactively follow up with clients before and after their journeys to ensure a positive experience
Address client questions and concerns with empathy, professionalism, and a solutions-focused approach
Maintain accurate records and update internal systems and booking platforms as required
Qualifications & Skills
Excellent verbal and written communication skills
Previous customer service experience (travel, hospitality, or service-related experience preferred)
Strong organizational skills and attention to detail
Comfortable using computers, booking systems, and digital communication tools
Reliable, proactive, and able to manage multiple client requests efficiently
Genuine interest in hospitality and helping clients plan memorable experiences
What We Offer
100% remote work environment
Flexible scheduling options
Opportunities for professional growth within the company
Access to industry-related perks and discounts (if applicable)
Supportive team culture with ongoing training and development
Equal Opportunity Employer
The Claros Travel is an equal opportunity employer committed to fostering an inclusive workplace. We welcome applicants from all backgrounds.
#J-18808-Ljbffr