Leasing Professional
BM Smith, Arlington, VA, United States
Role responsibilities include but are not limited to:
Leasing and Administration: assist new residents with selecting their home.
Conduct tours of community and apartment(s) and apply product knowledge to future renter’s needs by communicating features and benefits
Immediately record all telephone and in-person visits in Entrata
Complete timely follow‑ups as shown on Entrata Leasing Dashboard
Inspect available “made ready” units, communicating any related service needs to the Community Manager and maintenance team
Assist prospective renters in online application process
Assist in monitoring upcoming lease expirations, aiding in distribution of renewal offer letters as needed
Distribute all company and community‑issued notices
Participate in outreach and marketing activities on a regular basis to obtain prospective residents
Manage rentable items, ensuring that monthly charges are scheduled according to lease
Customer Service: anticipate needs and be ready to help.
Smile and stand to greet visitors, offering beverages/snacks to enhance visitor experience
Welcome residents (and pets) by name and engage residents in conversations that demonstrate genuine hospitality
Have a positive and upbeat demeanor in person and on the phone
Take initiative to solve problems and provide timely assistance to residents and prospects with empathy, care, and professionalism
Conduct daily follow‑up calls for closed service requests
Ensure Leasing Office & Resident Clubhouse / Coffee bar remain stocked with refreshments, ordering office and coffee supplies when needed
Check and respond to emails hourly, forwarding any messages and/or requests to appropriate team members
Manage and maintain resident portal, staff directory, office assets, and service request updates
Assist residents with making amenity reservations and maintain calendar accordingly
Ensure that entrance into community is only by authorized individuals; respond to resident requests and inquiries regarding this policy with the company’s customer service standards
Actively participate in maintaining building cleanliness and office organization
Remain in accordance with Federal Fair Housing and Landlord Tenant Laws
Provide residents with timely communication regarding maintenance or potential service interruptions.
Demonstrate knowledge of the area, and cheerfully make dinner reservations or call a cab for residents who request it
Serve as the initial point of contact for resident needs
Office Management: organize and monitor office efficiencies.
Assist in the following areas, as assigned on site:
maintain inventory of office supplies; placing orders on a weekly basis
update and ensure all residential information is recorded accurately via Entrata and LuxerOne
ensure Petty Cash procedures are followed per company policy
regularly contact service providers to acquire better rates for services (newspapers, cable, etc.).
complete routine shopping for hospitality items when approved
Ensure front desk systems are followed, including Resident Check‑In, Resident Registration (Entrata Resident Portal), payment handling, asset check‑in/check‑out, etc.
Process POs for supplies ordered, following up with vendors on missing items as needed
Complete daily inspections using cleaning checklists to ensure cleanliness of residential common areas and front desk
Facilitate contractor check‑ins and check‑outs, and cultivate relationships with the company’s preferred vendors
Maintain log books for visitors, contractors, elevators, incident reports, and daily activities
Take initiative to put operational systems into place so that small details never slip through the cracks
Qualifications
A true desire to satisfy the needs of others in a fast paced environment: focused customer service
Excellent verbal and written communication skills
Proficient knowledge of computer applications including Microsoft Office Suite and others as needed
Proficiency with various forms of social media, targeted to core resident audience
Highly organized for the purpose of supporting a team of Maintenance and Community Managers: strong team player
Event Planning experience is a strong asset
Position Requirements
Exceptional customer service skills and telephone etiquette
Demonstrate strong sense of integrity
Exceptional verbal and written communication skills
Experience with marketing and/or variety of social media outlets
Physical Demands & Environment
Working in normal office environment, employee may be required to sit, bend, stoop, use keyboard, see, talk and hear. May occasionally lift objects of 10 to 25 lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We are an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.
Job Type: Full‑time
401(k)
401(k) matching
Employee assistance program
Health insurance
Life insurance
Paid time off
Parental leave
Vision insurance
Experience
Property management: 3 years (Required)
Ability to Commute
Arlington, VA 22204 (Required)
Ability to Relocate
Arlington, VA 22204: Relocate before starting work (Preferred)
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Leasing and Administration: assist new residents with selecting their home.
Conduct tours of community and apartment(s) and apply product knowledge to future renter’s needs by communicating features and benefits
Immediately record all telephone and in-person visits in Entrata
Complete timely follow‑ups as shown on Entrata Leasing Dashboard
Inspect available “made ready” units, communicating any related service needs to the Community Manager and maintenance team
Assist prospective renters in online application process
Assist in monitoring upcoming lease expirations, aiding in distribution of renewal offer letters as needed
Distribute all company and community‑issued notices
Participate in outreach and marketing activities on a regular basis to obtain prospective residents
Manage rentable items, ensuring that monthly charges are scheduled according to lease
Customer Service: anticipate needs and be ready to help.
Smile and stand to greet visitors, offering beverages/snacks to enhance visitor experience
Welcome residents (and pets) by name and engage residents in conversations that demonstrate genuine hospitality
Have a positive and upbeat demeanor in person and on the phone
Take initiative to solve problems and provide timely assistance to residents and prospects with empathy, care, and professionalism
Conduct daily follow‑up calls for closed service requests
Ensure Leasing Office & Resident Clubhouse / Coffee bar remain stocked with refreshments, ordering office and coffee supplies when needed
Check and respond to emails hourly, forwarding any messages and/or requests to appropriate team members
Manage and maintain resident portal, staff directory, office assets, and service request updates
Assist residents with making amenity reservations and maintain calendar accordingly
Ensure that entrance into community is only by authorized individuals; respond to resident requests and inquiries regarding this policy with the company’s customer service standards
Actively participate in maintaining building cleanliness and office organization
Remain in accordance with Federal Fair Housing and Landlord Tenant Laws
Provide residents with timely communication regarding maintenance or potential service interruptions.
Demonstrate knowledge of the area, and cheerfully make dinner reservations or call a cab for residents who request it
Serve as the initial point of contact for resident needs
Office Management: organize and monitor office efficiencies.
Assist in the following areas, as assigned on site:
maintain inventory of office supplies; placing orders on a weekly basis
update and ensure all residential information is recorded accurately via Entrata and LuxerOne
ensure Petty Cash procedures are followed per company policy
regularly contact service providers to acquire better rates for services (newspapers, cable, etc.).
complete routine shopping for hospitality items when approved
Ensure front desk systems are followed, including Resident Check‑In, Resident Registration (Entrata Resident Portal), payment handling, asset check‑in/check‑out, etc.
Process POs for supplies ordered, following up with vendors on missing items as needed
Complete daily inspections using cleaning checklists to ensure cleanliness of residential common areas and front desk
Facilitate contractor check‑ins and check‑outs, and cultivate relationships with the company’s preferred vendors
Maintain log books for visitors, contractors, elevators, incident reports, and daily activities
Take initiative to put operational systems into place so that small details never slip through the cracks
Qualifications
A true desire to satisfy the needs of others in a fast paced environment: focused customer service
Excellent verbal and written communication skills
Proficient knowledge of computer applications including Microsoft Office Suite and others as needed
Proficiency with various forms of social media, targeted to core resident audience
Highly organized for the purpose of supporting a team of Maintenance and Community Managers: strong team player
Event Planning experience is a strong asset
Position Requirements
Exceptional customer service skills and telephone etiquette
Demonstrate strong sense of integrity
Exceptional verbal and written communication skills
Experience with marketing and/or variety of social media outlets
Physical Demands & Environment
Working in normal office environment, employee may be required to sit, bend, stoop, use keyboard, see, talk and hear. May occasionally lift objects of 10 to 25 lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We are an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.
Job Type: Full‑time
401(k)
401(k) matching
Employee assistance program
Health insurance
Life insurance
Paid time off
Parental leave
Vision insurance
Experience
Property management: 3 years (Required)
Ability to Commute
Arlington, VA 22204 (Required)
Ability to Relocate
Arlington, VA 22204: Relocate before starting work (Preferred)
#J-18808-Ljbffr