Sr. Salesforce Analyst
Ericsson, Boise, ID, United States
Overview
We are seeking a skilled Salesforce Analyst to join our team and play a critical role in bridging business needs with Salesforce solutions. This role requires strong analytical skills, attention to detail, and the ability to translate business requirements into actionable user stories that drive successful Salesforce delivery.
Responsibilities
Partner with business stakeholders and IT business partners to gather, analyze, refine, and document requirements in the form of detailed user stories and acceptance criteria.
Facilitate requirement workshops to ensure business needs are clearly understood and captured.
Actively participate in solutioning sessions and grooming sessions to drive alignment and clarity.
Manage and track work items in Jira, ensuring user stories and tasks are accurate, prioritized, and ready for development.
Perform basic Salesforce configuration, including fields, page layouts, validation rules, and workflows.
Collaborate with Salesforce admins, developers, and QA teams to ensure solutions meet business requirements and maintain platform integrity.
Assist in UAT planning and execution, ensuring user acceptance criteria are validated.
Test and demo Salesforce functionality for business stakeholders to validate solutions and ensure usability.
Maintain a working knowledge of Salesforce releases, best practices, and new features to provide recommendations for process and platform improvements.
Assist in tracking application and development issues within the team for effective resolution and to identify underlying systemic causes.
Perform other duties and special projects as assigned by the manager.
Required Qualifications
3+ years of experience gathering, refining, and documenting user stories with business stakeholders.
Hands-on experience with Jira (or equivalent requirements tracking tools).
1.5+ years of Salesforce configuration experience (fields, layouts, rules, workflows).
Active Salesforce Administrator Certification.
Strong communication and facilitation skills, with the ability to work effectively across business and IT teams.
Preferred Qualifications
Salesforce Business Analyst Certification.
Advanced Salesforce certifications (e.g., Advanced Administrator, Platform App Builder, Sales/Service Cloud Consultant).
Experience with complex enterprise Salesforce environments.
Hybrid Work Location
This role is a hybrid position with the expectation to work onsite (3) three days a week in the Ericsson office located in Boise, Idaho and relocation is not offered for this position.
Company and Immigration Information
Ericsson Enterprise Wireless Solutions Inc. does not sponsor U.S work authorizations for this job position including U.S. immigration filings for initial and/or change of employer paperwork for H-1, H-1B1, E-3, O-1, and TN. Ericsson also does not hire F-1 students working on CPT or EAD for this position.
Why Join Us
Be part of a forward-thinking team driving Salesforce transformation and business value.
Work across business and IT to help shape scalable, sustainable Salesforce solutions.
Opportunities for growth, certification support, and exposure to advanced Salesforce functionality.
Why join Ericsson
At Ericsson, you’ll have an outstanding opportunity to push the boundaries of what’s possible, build solutions, and work with a diverse team of innovators.
What happens once you apply
Click Here to find all you need to know about what our typical hiring process looks like. Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer. If you need assistance or to request an accommodation due to a disability, please contact hr.direct.americas@ericsson.com.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.
Location and Job Details
Primary country and city: United States (US) || Hybrid: Boise, Idaho
Job details: ICT Consultant
#J-18808-Ljbffr
We are seeking a skilled Salesforce Analyst to join our team and play a critical role in bridging business needs with Salesforce solutions. This role requires strong analytical skills, attention to detail, and the ability to translate business requirements into actionable user stories that drive successful Salesforce delivery.
Responsibilities
Partner with business stakeholders and IT business partners to gather, analyze, refine, and document requirements in the form of detailed user stories and acceptance criteria.
Facilitate requirement workshops to ensure business needs are clearly understood and captured.
Actively participate in solutioning sessions and grooming sessions to drive alignment and clarity.
Manage and track work items in Jira, ensuring user stories and tasks are accurate, prioritized, and ready for development.
Perform basic Salesforce configuration, including fields, page layouts, validation rules, and workflows.
Collaborate with Salesforce admins, developers, and QA teams to ensure solutions meet business requirements and maintain platform integrity.
Assist in UAT planning and execution, ensuring user acceptance criteria are validated.
Test and demo Salesforce functionality for business stakeholders to validate solutions and ensure usability.
Maintain a working knowledge of Salesforce releases, best practices, and new features to provide recommendations for process and platform improvements.
Assist in tracking application and development issues within the team for effective resolution and to identify underlying systemic causes.
Perform other duties and special projects as assigned by the manager.
Required Qualifications
3+ years of experience gathering, refining, and documenting user stories with business stakeholders.
Hands-on experience with Jira (or equivalent requirements tracking tools).
1.5+ years of Salesforce configuration experience (fields, layouts, rules, workflows).
Active Salesforce Administrator Certification.
Strong communication and facilitation skills, with the ability to work effectively across business and IT teams.
Preferred Qualifications
Salesforce Business Analyst Certification.
Advanced Salesforce certifications (e.g., Advanced Administrator, Platform App Builder, Sales/Service Cloud Consultant).
Experience with complex enterprise Salesforce environments.
Hybrid Work Location
This role is a hybrid position with the expectation to work onsite (3) three days a week in the Ericsson office located in Boise, Idaho and relocation is not offered for this position.
Company and Immigration Information
Ericsson Enterprise Wireless Solutions Inc. does not sponsor U.S work authorizations for this job position including U.S. immigration filings for initial and/or change of employer paperwork for H-1, H-1B1, E-3, O-1, and TN. Ericsson also does not hire F-1 students working on CPT or EAD for this position.
Why Join Us
Be part of a forward-thinking team driving Salesforce transformation and business value.
Work across business and IT to help shape scalable, sustainable Salesforce solutions.
Opportunities for growth, certification support, and exposure to advanced Salesforce functionality.
Why join Ericsson
At Ericsson, you’ll have an outstanding opportunity to push the boundaries of what’s possible, build solutions, and work with a diverse team of innovators.
What happens once you apply
Click Here to find all you need to know about what our typical hiring process looks like. Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer. If you need assistance or to request an accommodation due to a disability, please contact hr.direct.americas@ericsson.com.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.
Location and Job Details
Primary country and city: United States (US) || Hybrid: Boise, Idaho
Job details: ICT Consultant
#J-18808-Ljbffr