Small Commercial Account Manager
HUB International, Brighton, MI, United States
Small Business Commercial Account Manager
As a Small Business Commercial Account Manager, you will manage an assigned book of business, retain clients through quality customer service, and maintain accurate client information in our systems. You will work in a collaborative team environment and mentor Associate Account Managers and Team Assistants as needed.
Responsibilities
Manage a book of business generally in excess of $550k in revenue, depending on the complexity or number of accounts.
Provide quality customer service to existing accounts with a goal of 93% retention or more.
Collaborate within a team that includes Producers, Senior Account Managers, and Associate Account Managers.
Mentor, support, and train Associate Account Managers and Team Assistants as necessary.
Ensure accurate maintenance of client information in EPIC.
Accountable for administrative tasks.
Complete special projects and any other duties as assigned.
Cultural Expectations
Determination – unsatisfied until we are the best.
Ownership – responsible to each other, our clients, and our goals.
Teamwork – together we attain greater success.
Sincerity – giving and receiving direct and caring communication.
Qualifications
High school diploma or equivalent.
3‑5+ years in a Commercial Lines role on the agency side.
Experience working in the middle market with accounts averaging $15k in revenue and above.
Intermediate Excel skills.
Strong communication skills.
P&C license.
Willingness to travel on occasion.
2‑5 years of relevant experience.
Benefits
Medical, Dental, and Vision (PPO, HMO, and HSA)
Comprehensive Wellness Program
401(k) Retirement Plan
Life and Disability Plans
Vacation, Holiday, Sick, and Personal Time Off
Pet Insurance
Bonus Program
Comprehensive Onboarding Program
Continuing Education
Flexible Work Arrangements
Employee Engagement Events
Dress for Your Day Dress‑Code
Hybrid Work Schedule
Service Awards
HUB International Limited is an equal‑opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.
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As a Small Business Commercial Account Manager, you will manage an assigned book of business, retain clients through quality customer service, and maintain accurate client information in our systems. You will work in a collaborative team environment and mentor Associate Account Managers and Team Assistants as needed.
Responsibilities
Manage a book of business generally in excess of $550k in revenue, depending on the complexity or number of accounts.
Provide quality customer service to existing accounts with a goal of 93% retention or more.
Collaborate within a team that includes Producers, Senior Account Managers, and Associate Account Managers.
Mentor, support, and train Associate Account Managers and Team Assistants as necessary.
Ensure accurate maintenance of client information in EPIC.
Accountable for administrative tasks.
Complete special projects and any other duties as assigned.
Cultural Expectations
Determination – unsatisfied until we are the best.
Ownership – responsible to each other, our clients, and our goals.
Teamwork – together we attain greater success.
Sincerity – giving and receiving direct and caring communication.
Qualifications
High school diploma or equivalent.
3‑5+ years in a Commercial Lines role on the agency side.
Experience working in the middle market with accounts averaging $15k in revenue and above.
Intermediate Excel skills.
Strong communication skills.
P&C license.
Willingness to travel on occasion.
2‑5 years of relevant experience.
Benefits
Medical, Dental, and Vision (PPO, HMO, and HSA)
Comprehensive Wellness Program
401(k) Retirement Plan
Life and Disability Plans
Vacation, Holiday, Sick, and Personal Time Off
Pet Insurance
Bonus Program
Comprehensive Onboarding Program
Continuing Education
Flexible Work Arrangements
Employee Engagement Events
Dress for Your Day Dress‑Code
Hybrid Work Schedule
Service Awards
HUB International Limited is an equal‑opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.
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