Customer Service Representative
24Hr Safety, LLC, Harlingen, TX, United States
Position Summary
Reporting to the Business Administrator, Customer Service Representatives directly interface with customers and work to ensure customer requests for products and services are satisfied. Customer Service Reps perform the following major job functions:
Offer a consultative approach to meeting customer demands
Effectively manage accounts by ensuring requested products and/or services are provided within the desired delivery date
Coordinate internally and externally to place orders for each customer to meet customer needs
Follow‑up to ensure the customers’ requests and overall safety needs are satisfied
Develop and maintain a functional knowledge of Company products and services
Ensure data integrity by maintaining an accurate account of customer interactions in a timely manner
Direct interaction and first point of contact with customers
Utilize all available resources to reach out to prospects and attempt to turn those prospects into customers
Address customer needs and process quotes and orders promptly
Expedite all distribution open sales orders
Assist in covering breaks, lunches, and vacations for the receptionist as needed
Keep updated client information
Build relationships with customers and meet their needs in a timely manner
Practice courtesy in all dealings with co‑workers and managers
Perform all other duties as assigned by the Customer Service Supervisor
Essential Responsibilities
Answer incoming phone calls
Maintain a functional knowledge of Company products and services
Maintain data integrity of customer interaction records
Serve as first point of contact with customers
Use resources to convert prospects into customers
Process quotes and orders promptly
Expedite all distribution open sales orders
Cover breaks, lunches and vacations for the receptionist as needed
Update client information
Build and maintain customer relationships
Demonstrate courtesy to co‑workers and managers
Carry out all other duties assigned by the Customer Service Supervisor
SAFER Competencies
Sincere and committed to customer service & safety
Accurate and productive to support quality
Fearlessly ethical, fair and consistent to ensure organizational integrity and safety compliance
Empowered to support engaged growth by ensuring team collaboration, development and motivation
Qualifications
Minimum high school diploma required. Associate’s degree or higher preferred
Three or more years of industrial inside sales/customer service experience managing external client accounts, or safety equipment or services purchasing experience within the industrial safety or environmental industry
Two or more years in industrial outside sales preferred
Proficient in Microsoft Office (Word, Excel, Outlook)
Two or more years of ERP experience required. Knowledge of NAVISION a plus
Inside sales/customer service experience within the safety industry highly preferred
Experience selling mill supply/metal tools preferred
Strong computer skills and understanding of spreadsheets
Self‑motivated and comfortable working with little to no direction
Excellent interpersonal communication skills
Willingness to travel; a must
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Stationary position over 90% of the time; occasionally move within the office to access files, machinery, printers, etc.
Operate computer, speak over the phone, use keyboard, calculator, copy machine, printer; converse verbally; visually scan documents; occasionally lift or move up to 10 pounds.
Work in a professional office environment; use standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Position Type / Expected Hours of Work
This is a full‑time, direct hire position. Hours of operation are Monday through Friday, 8:00 am to 5:00 pm. Overtime or weekend hours may be needed.
Equal Opportunity Employment
We are committed to providing equal employment opportunities. We recognize each individual’s potential to offer significant contributions to our organization’s growth and stability.
E‑Verify
This employer participates in E‑Verify.
#J-18808-Ljbffr
Reporting to the Business Administrator, Customer Service Representatives directly interface with customers and work to ensure customer requests for products and services are satisfied. Customer Service Reps perform the following major job functions:
Offer a consultative approach to meeting customer demands
Effectively manage accounts by ensuring requested products and/or services are provided within the desired delivery date
Coordinate internally and externally to place orders for each customer to meet customer needs
Follow‑up to ensure the customers’ requests and overall safety needs are satisfied
Develop and maintain a functional knowledge of Company products and services
Ensure data integrity by maintaining an accurate account of customer interactions in a timely manner
Direct interaction and first point of contact with customers
Utilize all available resources to reach out to prospects and attempt to turn those prospects into customers
Address customer needs and process quotes and orders promptly
Expedite all distribution open sales orders
Assist in covering breaks, lunches, and vacations for the receptionist as needed
Keep updated client information
Build relationships with customers and meet their needs in a timely manner
Practice courtesy in all dealings with co‑workers and managers
Perform all other duties as assigned by the Customer Service Supervisor
Essential Responsibilities
Answer incoming phone calls
Maintain a functional knowledge of Company products and services
Maintain data integrity of customer interaction records
Serve as first point of contact with customers
Use resources to convert prospects into customers
Process quotes and orders promptly
Expedite all distribution open sales orders
Cover breaks, lunches and vacations for the receptionist as needed
Update client information
Build and maintain customer relationships
Demonstrate courtesy to co‑workers and managers
Carry out all other duties assigned by the Customer Service Supervisor
SAFER Competencies
Sincere and committed to customer service & safety
Accurate and productive to support quality
Fearlessly ethical, fair and consistent to ensure organizational integrity and safety compliance
Empowered to support engaged growth by ensuring team collaboration, development and motivation
Qualifications
Minimum high school diploma required. Associate’s degree or higher preferred
Three or more years of industrial inside sales/customer service experience managing external client accounts, or safety equipment or services purchasing experience within the industrial safety or environmental industry
Two or more years in industrial outside sales preferred
Proficient in Microsoft Office (Word, Excel, Outlook)
Two or more years of ERP experience required. Knowledge of NAVISION a plus
Inside sales/customer service experience within the safety industry highly preferred
Experience selling mill supply/metal tools preferred
Strong computer skills and understanding of spreadsheets
Self‑motivated and comfortable working with little to no direction
Excellent interpersonal communication skills
Willingness to travel; a must
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Stationary position over 90% of the time; occasionally move within the office to access files, machinery, printers, etc.
Operate computer, speak over the phone, use keyboard, calculator, copy machine, printer; converse verbally; visually scan documents; occasionally lift or move up to 10 pounds.
Work in a professional office environment; use standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Position Type / Expected Hours of Work
This is a full‑time, direct hire position. Hours of operation are Monday through Friday, 8:00 am to 5:00 pm. Overtime or weekend hours may be needed.
Equal Opportunity Employment
We are committed to providing equal employment opportunities. We recognize each individual’s potential to offer significant contributions to our organization’s growth and stability.
E‑Verify
This employer participates in E‑Verify.
#J-18808-Ljbffr