Customer Service Representative
Doka USA, Mckinney, TX, United States
Job Description
Doka USA is proud to be Certified™ by Great Place to Work®. We are committed to fostering a supportive work environment where all of our team members can thrive. As one of the world’s leading companies for developing, manufacturing, and distributing formwork solutions for the construction sector, Doka employs more than 9,000 people in over 58 countries and is part of the family‑owned Umdasch Group.
We Make It Work.
The Customer Service Representative will handle all aspects of servicing accounts, including order processing, invoicing, inventory management and control, processing returns and voids, branch office and equipment logistics, yard operations, and the daily administration of the Operations Department. This includes, but is not limited to, assisting the Operations Manager with month‑end closing duties.
Responsibilities
Oversee regional inventory and logistics, optimize stock, plan demand, and manage material flow to maintain accurate inventory levels through the in‑house order processing system.
Manage customer accounts and the full order process—entry, placement, follow‑up, price verification, and product inquiries—while communicating clearly with customers and sales teams about availability, delivery schedules, and order status.
Handle high volumes of calls and inquiries, resolving issues promptly and effectively, and proactively communicate any changes affecting order fulfillment.
Accurately process pricing, billing, and credit requests, ensuring all services are invoiced per contract terms or purchase orders.
Monitor and resolve discrepancies in the order processing system, recommending and implementing corrective actions.
Manage back orders, track insufficient inventory, and coordinate with logistics and operations for timely procurement and equipment transfers.
Review order confirmations for accurate billing and consistently quote correct pricing for custom and standard items to both customers and sales personnel.
Support additional logistics and operations tasks as needed to ensure efficient regional operations.
Other Responsibilities / Peripheral Functions
Perform other duties/projects as assigned, including participation in company committees or teams.
Ensure safe working practices and maintain a safe working environment.
Comply with all corporate policies and business practices.
Actively participate in facility/equipment management meetings as required.
Qualifications
High school diploma required; Bachelor’s Degree in Business or Logistics preferred.
2‑5 years of recent experience in administration, operations, or logistics preferred.
Experience in inventory control and procurement planning preferred.
Excellent communication skills, including command of English (speaking, reading, writing).
Strong analytical skills, numeric aptitude, technical proficiency, and effective problem‑solving abilities.
Proficiency in Microsoft Office applications; advanced Excel skills required.
Excellent report writing and presentation skills.
Ability to learn new computer systems, products, concepts, and techniques.
Organized team player able to work independently in a results‑driven, fast‑paced environment.
Benefits
Doka offers competitive compensation and comprehensive benefits, including medical, dental, vision, a flexible spending account, company‑paid life insurance, supplemental voluntary term life insurance, 401k retirement plans (Roth and Non‑Roth), short‑term disability, AFLAC policies, paid time off (sick/personal, vacation, floating holiday, and company‑paid holidays), and an exciting opportunity to join a leading industry team.
If working with some of the most impressive construction projects in the US and joining an industry leader excites you, this is your opportunity to make an immediate difference.
Doka USA, Ltd. is an equal‑opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
External candidates must be authorized to work for any employer in the USA.
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Doka USA is proud to be Certified™ by Great Place to Work®. We are committed to fostering a supportive work environment where all of our team members can thrive. As one of the world’s leading companies for developing, manufacturing, and distributing formwork solutions for the construction sector, Doka employs more than 9,000 people in over 58 countries and is part of the family‑owned Umdasch Group.
We Make It Work.
The Customer Service Representative will handle all aspects of servicing accounts, including order processing, invoicing, inventory management and control, processing returns and voids, branch office and equipment logistics, yard operations, and the daily administration of the Operations Department. This includes, but is not limited to, assisting the Operations Manager with month‑end closing duties.
Responsibilities
Oversee regional inventory and logistics, optimize stock, plan demand, and manage material flow to maintain accurate inventory levels through the in‑house order processing system.
Manage customer accounts and the full order process—entry, placement, follow‑up, price verification, and product inquiries—while communicating clearly with customers and sales teams about availability, delivery schedules, and order status.
Handle high volumes of calls and inquiries, resolving issues promptly and effectively, and proactively communicate any changes affecting order fulfillment.
Accurately process pricing, billing, and credit requests, ensuring all services are invoiced per contract terms or purchase orders.
Monitor and resolve discrepancies in the order processing system, recommending and implementing corrective actions.
Manage back orders, track insufficient inventory, and coordinate with logistics and operations for timely procurement and equipment transfers.
Review order confirmations for accurate billing and consistently quote correct pricing for custom and standard items to both customers and sales personnel.
Support additional logistics and operations tasks as needed to ensure efficient regional operations.
Other Responsibilities / Peripheral Functions
Perform other duties/projects as assigned, including participation in company committees or teams.
Ensure safe working practices and maintain a safe working environment.
Comply with all corporate policies and business practices.
Actively participate in facility/equipment management meetings as required.
Qualifications
High school diploma required; Bachelor’s Degree in Business or Logistics preferred.
2‑5 years of recent experience in administration, operations, or logistics preferred.
Experience in inventory control and procurement planning preferred.
Excellent communication skills, including command of English (speaking, reading, writing).
Strong analytical skills, numeric aptitude, technical proficiency, and effective problem‑solving abilities.
Proficiency in Microsoft Office applications; advanced Excel skills required.
Excellent report writing and presentation skills.
Ability to learn new computer systems, products, concepts, and techniques.
Organized team player able to work independently in a results‑driven, fast‑paced environment.
Benefits
Doka offers competitive compensation and comprehensive benefits, including medical, dental, vision, a flexible spending account, company‑paid life insurance, supplemental voluntary term life insurance, 401k retirement plans (Roth and Non‑Roth), short‑term disability, AFLAC policies, paid time off (sick/personal, vacation, floating holiday, and company‑paid holidays), and an exciting opportunity to join a leading industry team.
If working with some of the most impressive construction projects in the US and joining an industry leader excites you, this is your opportunity to make an immediate difference.
Doka USA, Ltd. is an equal‑opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
External candidates must be authorized to work for any employer in the USA.
#J-18808-Ljbffr