Retail Customer Service Associate
FedEx Office, Commerce, CA, United States
Overview
The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate needs, suggest alternatives, and provide solutions. This customer-service focused team member is knowledgeable in all areas of the store’s business, including print, signs & graphics, and shipping. They will take orders, coordinate activities in the store, provide pricing and product information, and recommend appropriate FedEx Office products and services. The Store Consultant operates and maintains equipment, moves boxes and equipment, stocks materials, manages the production queue and output, manages complex projects, manages retail supply, and completes assigned tasks based on priority.
General Duties and Responsibilities
Follows instructions of supervisors and assists other team members in performing store functions
Assists in the training of store team members
Demonstrates consultative behaviors in a retail environment to understand each customer’s individualized need
Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services
Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions
Ensures all customer problems are resolved quickly and to the satisfaction of the customer
Takes complex customer orders using order systems and provides accurate pricing information
Assembles parcels and prepares goods for shipping by wrapping items, inserting items into shipping containers, weighing packages, and affixing labels
Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents
Maintains a safe, clean and orderly retail store
Ensures confidentiality of customer data and careful handling of documents, media, and packages
Processes financial transactions using a Point of Sale terminal (POS), including handling cash and making change
Cleans, repairs, and stocks all retail store printing and shipping equipment and supplies
Stays current on retail store merchandising materials and ensures proper display of all retail area product and signage
Takes preemptive action to prevent errors and waste
Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits
Follows FedEx Office standard operating procedures and adheres to policies and procedures related to legal, HR, safety, customer service and security
Self-Management
Performs multiple tasks at the same time
Looks for opportunities to improve knowledge and skills within the retail store
Able to operate with minimal supervision
Adheres to all FedEx Office team member and retail store standards
All other duties as needed or required
Minimum Qualifications And Requirements
High school diploma or equivalent education
6+ months of specialized experience
Excellent verbal and written communication skills
Essential Functions
Ability to stand during entire shift, excluding meal and rest periods
Ability to move and lift 55 pounds
Ability to bend/twist at the waist and knees
Ability to communicate effectively with customers, vendors, and team members
Ability to perform work activities requiring cooperation and instruction
Ability to function in a fast-paced environment under pressure
Ability to maintain attention and concentration for extended periods
Ability to work with minimal supervision
Regular attendance and/or reporting to a physical location as required
Pay and Benefits
Pay: $19.70 - $23.17/hr. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.
Additional Details and EEO
FedEx Office is an Equal Opportunity Employer including veterans/disability. Reasonable accommodations are provided to qualified individuals with disabilities during the application and hiring process. For more information, visit the company policies and notices as applicable.
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The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate needs, suggest alternatives, and provide solutions. This customer-service focused team member is knowledgeable in all areas of the store’s business, including print, signs & graphics, and shipping. They will take orders, coordinate activities in the store, provide pricing and product information, and recommend appropriate FedEx Office products and services. The Store Consultant operates and maintains equipment, moves boxes and equipment, stocks materials, manages the production queue and output, manages complex projects, manages retail supply, and completes assigned tasks based on priority.
General Duties and Responsibilities
Follows instructions of supervisors and assists other team members in performing store functions
Assists in the training of store team members
Demonstrates consultative behaviors in a retail environment to understand each customer’s individualized need
Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services
Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions
Ensures all customer problems are resolved quickly and to the satisfaction of the customer
Takes complex customer orders using order systems and provides accurate pricing information
Assembles parcels and prepares goods for shipping by wrapping items, inserting items into shipping containers, weighing packages, and affixing labels
Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents
Maintains a safe, clean and orderly retail store
Ensures confidentiality of customer data and careful handling of documents, media, and packages
Processes financial transactions using a Point of Sale terminal (POS), including handling cash and making change
Cleans, repairs, and stocks all retail store printing and shipping equipment and supplies
Stays current on retail store merchandising materials and ensures proper display of all retail area product and signage
Takes preemptive action to prevent errors and waste
Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits
Follows FedEx Office standard operating procedures and adheres to policies and procedures related to legal, HR, safety, customer service and security
Self-Management
Performs multiple tasks at the same time
Looks for opportunities to improve knowledge and skills within the retail store
Able to operate with minimal supervision
Adheres to all FedEx Office team member and retail store standards
All other duties as needed or required
Minimum Qualifications And Requirements
High school diploma or equivalent education
6+ months of specialized experience
Excellent verbal and written communication skills
Essential Functions
Ability to stand during entire shift, excluding meal and rest periods
Ability to move and lift 55 pounds
Ability to bend/twist at the waist and knees
Ability to communicate effectively with customers, vendors, and team members
Ability to perform work activities requiring cooperation and instruction
Ability to function in a fast-paced environment under pressure
Ability to maintain attention and concentration for extended periods
Ability to work with minimal supervision
Regular attendance and/or reporting to a physical location as required
Pay and Benefits
Pay: $19.70 - $23.17/hr. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.
Additional Details and EEO
FedEx Office is an Equal Opportunity Employer including veterans/disability. Reasonable accommodations are provided to qualified individuals with disabilities during the application and hiring process. For more information, visit the company policies and notices as applicable.
#J-18808-Ljbffr