Customer Happiness Expert
Redbarn Pet Products, Great Bend, KS, United States
About Us
Redbarn Pet Products was co-founded in 1996 by lifelong friends Jeff Baikie and Howie Bloxam, who met as 12-year-olds on a hockey rink in Canada. Inspired by a shared passion for wholesome, high-quality dog food, they built a company that has grown to a family of 500 members, offering over 200 foods, treats, and chews. As a family‑owned business for over 25 years, Redbarn’s culture is rooted in the belief that they are more than just a team—they are a family.
Compensation & Benefits
Competitive pay, based on experience
Attendance bonus
Medical, Dental, and Vision Insurance
401(k) with company match
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
Long Term Disability
Paid Holidays, Paid Sick and Paid Vacation
Life and AD&D Insurance
Employee Discounts on pet food
Position Summary
We are seeking a detail-oriented and highly organized Customer Happiness Expert as part of the Customer Service team. This position is based in our warehouse and plays a key role in ensuring both pets and their parents have a happy, positive experience. Your focus will be on turning potential issues into memorable experiences. This unique role is hands‑on, highly collaborative, and centered around one simple goal: making sure every pet and pet parent feels happy, heard, and cared for while enjoying a seamless experience with our brand. Applicants must be currently authorized to work in the United States on a full‑time basis.
Essential Duties and Responsibilities
Respond to Customer Service inquiries related to expedited shipping and order cancellations, updates, and changes and ownership of replacement orders for high‑risk customers.
Assist the Shipping team with updating orders with needed information.
Oversee the customer return process, ensuring timely and accurate refunds and accurate account updates.
Respond to internal customer shipping requests from the Sales Team, Social Team, Marketing Team, and other cross‑functional teams as needed.
Participate in Customer Happiness Initiatives including Surprise & Delight, Follow‑up Friday and Customer Loyalty.
Monitor, engage, and respond to customer feedback and inquiries across all channels, including brand websites, Amazon, Walmart, social media, email, SMS, and other CX platforms.
Collaborate with the team, attend training, and stay up to date on products, policies, and company happenings.
Eager to grow with the role, taking on new responsibilities that help create even better experience for pets and their parents.
Requirements
Customer Service Experience
Strong written and verbal communication skills
Comfortable with computers and CX platforms
Ability to manage multiple tasks in a fast‑paced environment
Reliable attendance and schedule adherence
Passion for pets and helping others
Flexibility, willingness, and a desire to grow with the role
Preferred
Warehouse experience
E‑commerce or Retail Customer Service Experience
Familiarity with tools like Shopify, Extensiv, Teams, and Re:amaze
Computer Skills
To perform this job successfully, an individual should have basic computer skills, knowledge of Internet software and SCANFORCE Order processing systems.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Equal Employment Opportunity
Redbarn Pet Products is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Redbarn Pet Products complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodations are needed to participate in the job application or interview process, to perform essential job functions, please contact Human Resources at (562) 495‑7315.
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Redbarn Pet Products was co-founded in 1996 by lifelong friends Jeff Baikie and Howie Bloxam, who met as 12-year-olds on a hockey rink in Canada. Inspired by a shared passion for wholesome, high-quality dog food, they built a company that has grown to a family of 500 members, offering over 200 foods, treats, and chews. As a family‑owned business for over 25 years, Redbarn’s culture is rooted in the belief that they are more than just a team—they are a family.
Compensation & Benefits
Competitive pay, based on experience
Attendance bonus
Medical, Dental, and Vision Insurance
401(k) with company match
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
Long Term Disability
Paid Holidays, Paid Sick and Paid Vacation
Life and AD&D Insurance
Employee Discounts on pet food
Position Summary
We are seeking a detail-oriented and highly organized Customer Happiness Expert as part of the Customer Service team. This position is based in our warehouse and plays a key role in ensuring both pets and their parents have a happy, positive experience. Your focus will be on turning potential issues into memorable experiences. This unique role is hands‑on, highly collaborative, and centered around one simple goal: making sure every pet and pet parent feels happy, heard, and cared for while enjoying a seamless experience with our brand. Applicants must be currently authorized to work in the United States on a full‑time basis.
Essential Duties and Responsibilities
Respond to Customer Service inquiries related to expedited shipping and order cancellations, updates, and changes and ownership of replacement orders for high‑risk customers.
Assist the Shipping team with updating orders with needed information.
Oversee the customer return process, ensuring timely and accurate refunds and accurate account updates.
Respond to internal customer shipping requests from the Sales Team, Social Team, Marketing Team, and other cross‑functional teams as needed.
Participate in Customer Happiness Initiatives including Surprise & Delight, Follow‑up Friday and Customer Loyalty.
Monitor, engage, and respond to customer feedback and inquiries across all channels, including brand websites, Amazon, Walmart, social media, email, SMS, and other CX platforms.
Collaborate with the team, attend training, and stay up to date on products, policies, and company happenings.
Eager to grow with the role, taking on new responsibilities that help create even better experience for pets and their parents.
Requirements
Customer Service Experience
Strong written and verbal communication skills
Comfortable with computers and CX platforms
Ability to manage multiple tasks in a fast‑paced environment
Reliable attendance and schedule adherence
Passion for pets and helping others
Flexibility, willingness, and a desire to grow with the role
Preferred
Warehouse experience
E‑commerce or Retail Customer Service Experience
Familiarity with tools like Shopify, Extensiv, Teams, and Re:amaze
Computer Skills
To perform this job successfully, an individual should have basic computer skills, knowledge of Internet software and SCANFORCE Order processing systems.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Equal Employment Opportunity
Redbarn Pet Products is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Redbarn Pet Products complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodations are needed to participate in the job application or interview process, to perform essential job functions, please contact Human Resources at (562) 495‑7315.
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