Customer Service Representative
Gardner White Furniture & Mattress, Lansing, MI, United States
Overview
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the primary point of contact for customers, assisting with inquiries and purchases, and resolving issues to deliver a positive shopping experience and build long-term relationships.
Job Responsibilities
Greet customers warmly in person and over the phone and assist them with product inquiries, pricing, and availability.
Work to resolve issues and ensure customer satisfaction, escalating complex matters to management when necessary.
Partner with Gardner White stores to take overflow calls, assist with administrative duties as assigned, and coordinate with internal departments.
Research various software platforms and social media such as Storis, Podium, Dispatch Track, Facebook, and Instagram to input pertinent information and respond daily.
Develop a deep understanding of our furniture products, including features, materials, and styles.
Stay updated on product inventory, promotions, and sales events to provide accurate information to customers.
Other duties as assigned.
Supervisory Responsibilities
This position does not have supervisory responsibilities.
Work Environment
This job operates in a retail office setting.
Requirements
High School diploma or equivalent
1 year of customer service and/or call center experience preferred but not required
Strong problem-solving abilities and ability to remain calm under pressure.
Friendly and approachable demeanor with a passion for helping others.
Ability to multitask and prioritize tasks in a fast-paced environment.
Knowledge of furniture products and industry trends is a plus.
Strong computer skills and Microsoft Office experience
Cash handling and/or accounting experience a plus
Physical Demands
The employee will regularly be standing, walking, bending.
Position Type/Expected Hours of Work
This is a part-time position working either AM or PM based on the needs of the business.
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We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the primary point of contact for customers, assisting with inquiries and purchases, and resolving issues to deliver a positive shopping experience and build long-term relationships.
Job Responsibilities
Greet customers warmly in person and over the phone and assist them with product inquiries, pricing, and availability.
Work to resolve issues and ensure customer satisfaction, escalating complex matters to management when necessary.
Partner with Gardner White stores to take overflow calls, assist with administrative duties as assigned, and coordinate with internal departments.
Research various software platforms and social media such as Storis, Podium, Dispatch Track, Facebook, and Instagram to input pertinent information and respond daily.
Develop a deep understanding of our furniture products, including features, materials, and styles.
Stay updated on product inventory, promotions, and sales events to provide accurate information to customers.
Other duties as assigned.
Supervisory Responsibilities
This position does not have supervisory responsibilities.
Work Environment
This job operates in a retail office setting.
Requirements
High School diploma or equivalent
1 year of customer service and/or call center experience preferred but not required
Strong problem-solving abilities and ability to remain calm under pressure.
Friendly and approachable demeanor with a passion for helping others.
Ability to multitask and prioritize tasks in a fast-paced environment.
Knowledge of furniture products and industry trends is a plus.
Strong computer skills and Microsoft Office experience
Cash handling and/or accounting experience a plus
Physical Demands
The employee will regularly be standing, walking, bending.
Position Type/Expected Hours of Work
This is a part-time position working either AM or PM based on the needs of the business.
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