Centralized Lending Specialist (Mortgage Loan Officer) - Bilingual Spanish Team
Bank of America, Plano, TX, United States
Job Responsibilities
This role is responsible for answering inbound calls and initiating outbound calls within a call center to assist new and existing clients with determining the best solution for financing the purchase of a home, refinancing an existing mortgage, or obtaining a new home equity line of credit. Key responsibilities include analyzing clients' financial goals, determining the most optimal lending product solution, submitting the mortgage application, assisting clients with gathering supporting loan documentation, and keeping clients informed throughout the mortgage loan process. This position is subject to SAFE Act registration requirements.
Responsibilities
Provides exceptional client care.
Answers inbound calls and makes outbound calls to guide clients and uncover lending needs.
Utilizes multiple technology systems to assist customers and referral partners.
Leverages defined lending processes and policies to meet guidelines and manage risks.
Communicates consistently with clients and business partners through outbound calls, email, and online messaging throughout the lending process.
Identifies opportunities in conversations with clients to recommend the bank's products through partner referrals as part of a team delivering exceptional client care.
Required Qualifications
Has 1+ year sales and/or mortgage experience.
Bilingual – Spanish required.
Strong relationship‑deepening and client care mentality.
Actively listens to determine client needs and goals and engages proactively.
Ability to assess client needs and suggest or promote alternative products or services.
Ability to learn all platform systems utilized within the environment and/or aptitude in system technologies.
Effective customer service skills with ability to manage the full client end‑to‑end origination experience and problem resolution at key points in the lending process.
Able to work under pressure during high volumes.
Ability to build and maintain positive rapport with service partners.
Can prioritize multiple competing tasks.
Adaptability and flexibility to change.
Strong communicator, written, oral, and non‑verbal.
Demonstrates solid sales production over a sustained time frame.
Can be flexible to work weekends and/or extended hours as needed.
Communicates professionally, effectively, and confidently with all clients over the phone.
Ability to handle multiple lines of business and models to support changing business needs.
Independently works with other business partners to expedite post‑sale issues or problem resolution.
Ability to balance performance, operational risk, and client relationship care.
Demonstrates commitment to professional ethics and thoroughness in incorporating regulatory due diligence and compliance.
Desired Qualifications
Contact center experience.
Knowledge of loan products (Conventional, Jumbo, and Government).
Analysis of financial and credit data to advise clients on product/pricing policies, gathering required information.
Familiarity with FHA and HUD guidelines.
Knowledge of processing, underwriting, and/or closing procedures and federal lending regulations governing real‑estate lending.
Ability to analyze and comprehend complex financial data and provide financial alternatives.
Strong consultative skills including asking critical questions to identify opportunities.
Skills
Attention to detail
Client solutions advisory
Customer and client focus
Oral communications
Written communications
Client management
Loan structuring
Pipeline management
Problem solving
Collaboration
Credit documentation requirements
Critical thinking
Referral identification
Referral management
Minimum Education Requirement
High School Diploma / GED / Secondary School or equivalent.
Internal Employees Eligibility
Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy.
Shift
1st shift (United States of America)
Hours Per Week
40
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This role is responsible for answering inbound calls and initiating outbound calls within a call center to assist new and existing clients with determining the best solution for financing the purchase of a home, refinancing an existing mortgage, or obtaining a new home equity line of credit. Key responsibilities include analyzing clients' financial goals, determining the most optimal lending product solution, submitting the mortgage application, assisting clients with gathering supporting loan documentation, and keeping clients informed throughout the mortgage loan process. This position is subject to SAFE Act registration requirements.
Responsibilities
Provides exceptional client care.
Answers inbound calls and makes outbound calls to guide clients and uncover lending needs.
Utilizes multiple technology systems to assist customers and referral partners.
Leverages defined lending processes and policies to meet guidelines and manage risks.
Communicates consistently with clients and business partners through outbound calls, email, and online messaging throughout the lending process.
Identifies opportunities in conversations with clients to recommend the bank's products through partner referrals as part of a team delivering exceptional client care.
Required Qualifications
Has 1+ year sales and/or mortgage experience.
Bilingual – Spanish required.
Strong relationship‑deepening and client care mentality.
Actively listens to determine client needs and goals and engages proactively.
Ability to assess client needs and suggest or promote alternative products or services.
Ability to learn all platform systems utilized within the environment and/or aptitude in system technologies.
Effective customer service skills with ability to manage the full client end‑to‑end origination experience and problem resolution at key points in the lending process.
Able to work under pressure during high volumes.
Ability to build and maintain positive rapport with service partners.
Can prioritize multiple competing tasks.
Adaptability and flexibility to change.
Strong communicator, written, oral, and non‑verbal.
Demonstrates solid sales production over a sustained time frame.
Can be flexible to work weekends and/or extended hours as needed.
Communicates professionally, effectively, and confidently with all clients over the phone.
Ability to handle multiple lines of business and models to support changing business needs.
Independently works with other business partners to expedite post‑sale issues or problem resolution.
Ability to balance performance, operational risk, and client relationship care.
Demonstrates commitment to professional ethics and thoroughness in incorporating regulatory due diligence and compliance.
Desired Qualifications
Contact center experience.
Knowledge of loan products (Conventional, Jumbo, and Government).
Analysis of financial and credit data to advise clients on product/pricing policies, gathering required information.
Familiarity with FHA and HUD guidelines.
Knowledge of processing, underwriting, and/or closing procedures and federal lending regulations governing real‑estate lending.
Ability to analyze and comprehend complex financial data and provide financial alternatives.
Strong consultative skills including asking critical questions to identify opportunities.
Skills
Attention to detail
Client solutions advisory
Customer and client focus
Oral communications
Written communications
Client management
Loan structuring
Pipeline management
Problem solving
Collaboration
Credit documentation requirements
Critical thinking
Referral identification
Referral management
Minimum Education Requirement
High School Diploma / GED / Secondary School or equivalent.
Internal Employees Eligibility
Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy.
Shift
1st shift (United States of America)
Hours Per Week
40
#J-18808-Ljbffr