Customer Service Representative
Dead River Company, West Lebanon, NH, United States
Customer Service Representative
Job Category: Office Requisition Number: CUSTO006485
Posted: April 24, 2026 Full-Time Woodstock-Lincoln Corners Woodstock, VT 05091, USA +1 more locations
Description
Join Our Team - Find Your Future!
$22$25/hr. - based on individual skillset and experience, plus commission
Position Summary: Reporting to the Office Manager, the Customer Service Representative performs a variety of administrative and computer related responsibilities to ensure customer satisfaction, promote corporate goals and objectives and grow the company while contributing to an efficient, harmonious working environment. Serves as a Dead River Company ambassador by adhering to our Brand Promise, Guarantees and Pledges and our Co-Worker Guarantees and Pledges.
Essential Functions:
Courteously answer incoming telephone calls and assist walk-in customers.
Utilizes the ADDS E3 system for customer account maintenance, setting up new accounts, and updating customer logs.
Perform computer related input and other clerical tasks relating to one or more of the following: Inventory control, accounts payable, accounts receivable, computer input (posting), price change administration, payments received, and bank deposits.
Develop a thorough knowledge of all departments, products, services, and delivery schedules.
Enthusiastically participates in annual market objectives, promotional programs and contests.
Support other members of the office staff by cross-training within the department and offering assistance as needed.
Perform other miscellaneous office duties such as filing, photocopying, and shredding.
Highly Competitive Compensation and Industry Leading Benefits- Paid weekly!
Health Insurance Premiums as low as $6 for full time employees!
Dental insurance and Vision Insurance
Company Provided Life insurance, Short-term and Long-Term disability
401(k) plan with company match
Paid time off and paid holidays
Tuition assistance for employees and scholarships available for employees' children
Discounts on our products and services
Opportunities for growth throughout our footprint.
Other Attributes Required:
Dependability
Good communication and listening skills
Accuracy, organization, and attention to detail
Ability to work in a dynamic environment without distraction
Courteous demeanor and professional appearance
Flexibility to work seasonal overtime
Trouble shooting skills within and between departments
The ability to adapt to change
Education: A high school diploma or equivalent is preferred.
Experience: One year of previous customer service experience including computer work is preferred.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Job Category: Office Requisition Number: CUSTO006485
Posted: April 24, 2026 Full-Time Woodstock-Lincoln Corners Woodstock, VT 05091, USA +1 more locations
Description
Join Our Team - Find Your Future!
$22$25/hr. - based on individual skillset and experience, plus commission
Position Summary: Reporting to the Office Manager, the Customer Service Representative performs a variety of administrative and computer related responsibilities to ensure customer satisfaction, promote corporate goals and objectives and grow the company while contributing to an efficient, harmonious working environment. Serves as a Dead River Company ambassador by adhering to our Brand Promise, Guarantees and Pledges and our Co-Worker Guarantees and Pledges.
Essential Functions:
Courteously answer incoming telephone calls and assist walk-in customers.
Utilizes the ADDS E3 system for customer account maintenance, setting up new accounts, and updating customer logs.
Perform computer related input and other clerical tasks relating to one or more of the following: Inventory control, accounts payable, accounts receivable, computer input (posting), price change administration, payments received, and bank deposits.
Develop a thorough knowledge of all departments, products, services, and delivery schedules.
Enthusiastically participates in annual market objectives, promotional programs and contests.
Support other members of the office staff by cross-training within the department and offering assistance as needed.
Perform other miscellaneous office duties such as filing, photocopying, and shredding.
Highly Competitive Compensation and Industry Leading Benefits- Paid weekly!
Health Insurance Premiums as low as $6 for full time employees!
Dental insurance and Vision Insurance
Company Provided Life insurance, Short-term and Long-Term disability
401(k) plan with company match
Paid time off and paid holidays
Tuition assistance for employees and scholarships available for employees' children
Discounts on our products and services
Opportunities for growth throughout our footprint.
Other Attributes Required:
Dependability
Good communication and listening skills
Accuracy, organization, and attention to detail
Ability to work in a dynamic environment without distraction
Courteous demeanor and professional appearance
Flexibility to work seasonal overtime
Trouble shooting skills within and between departments
The ability to adapt to change
Education: A high school diploma or equivalent is preferred.
Experience: One year of previous customer service experience including computer work is preferred.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.