Receptionist - State Farm Agent Team Member
Natalie Arnett - State Farm Agent, Shawnee, OK, United States
Customer Experience Director (Receptionist)
At Natalie Arnett State Farm, our mission is to be a good neighborto serve with honesty, integrity, and compassion, while protecting our community with excellence. We are a faith-driven agency built on hard work, stewardship, and a genuine desire to help people protect what matters most. As a highly awarded and locally trusted agency, we take pride in developing future leaders who align with our values.
We are seeking a Customer Experience Director (Receptionist) to begin with a 30-day trial focused on first impressions, hospitality, and administrative excellence. This front-line role is critical in shaping the customer journeywelcoming clients with warmth, managing communication, and supporting internal operations.
Responsibilities:
Greet walk-in clients and answer incoming calls with professionalism and kindness
Direct clients to appropriate team members with accuracy and efficiency
Assist with scheduling, reminders, and follow-up communication
Manage mail, filing, and digital record keeping
Help create a welcoming, orderly, and organized front-office experience
Support marketing, outreach and community initiatives as needed
Traits We Value:
Servant leadership and a team-player mindset
Strong verbal and written communication skills
Organizational skills with attention to detail
A positive, faith-driven, and respectful attitude
Company-Supported Licensing Track:
Day 3145: Get Licensed
Enroll in and complete Property & Casualty and Life & Health licensing
Begin learning core insurance concepts and shadowing licensed agents
Participate in ongoing customer service and compliance training
Paid study time and resources provided for licensing success
Month 26: Licensed Service & Retention Support
Begin assisting with quotes, billing, and simple service tasks under supervision
Handle inbound service requests and policy changes with confidence
Deliver exceptional post-sale care to drive retention and satisfaction
Begin scripting and roleplay for future sales opportunities
612 Months: Opportunity to Advance to Sales
Eligible for Full Sales Transition with Commission Opportunity
Transition to an Associate Agent or Sales Producer role (title TBD)
Handle warm leads and cross-sell to existing policyholders
Earn commission in addition to base pay
Lead with education, integrity, and problem-solving
This is more than a receptionist jobit's the doorway to a fulfilling career in insurance and financial services. If you want to grow with a mission-led team and make a difference in your community, we want to meet you. Compensation: $15.00 - $20.00 per hour
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Shawnee, OK and help customers with their insurance and financial services needs, including:
Auto insurance
Home insurance
Life insurance
Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
At Natalie Arnett State Farm, our mission is to be a good neighborto serve with honesty, integrity, and compassion, while protecting our community with excellence. We are a faith-driven agency built on hard work, stewardship, and a genuine desire to help people protect what matters most. As a highly awarded and locally trusted agency, we take pride in developing future leaders who align with our values.
We are seeking a Customer Experience Director (Receptionist) to begin with a 30-day trial focused on first impressions, hospitality, and administrative excellence. This front-line role is critical in shaping the customer journeywelcoming clients with warmth, managing communication, and supporting internal operations.
Responsibilities:
Greet walk-in clients and answer incoming calls with professionalism and kindness
Direct clients to appropriate team members with accuracy and efficiency
Assist with scheduling, reminders, and follow-up communication
Manage mail, filing, and digital record keeping
Help create a welcoming, orderly, and organized front-office experience
Support marketing, outreach and community initiatives as needed
Traits We Value:
Servant leadership and a team-player mindset
Strong verbal and written communication skills
Organizational skills with attention to detail
A positive, faith-driven, and respectful attitude
Company-Supported Licensing Track:
Day 3145: Get Licensed
Enroll in and complete Property & Casualty and Life & Health licensing
Begin learning core insurance concepts and shadowing licensed agents
Participate in ongoing customer service and compliance training
Paid study time and resources provided for licensing success
Month 26: Licensed Service & Retention Support
Begin assisting with quotes, billing, and simple service tasks under supervision
Handle inbound service requests and policy changes with confidence
Deliver exceptional post-sale care to drive retention and satisfaction
Begin scripting and roleplay for future sales opportunities
612 Months: Opportunity to Advance to Sales
Eligible for Full Sales Transition with Commission Opportunity
Transition to an Associate Agent or Sales Producer role (title TBD)
Handle warm leads and cross-sell to existing policyholders
Earn commission in addition to base pay
Lead with education, integrity, and problem-solving
This is more than a receptionist jobit's the doorway to a fulfilling career in insurance and financial services. If you want to grow with a mission-led team and make a difference in your community, we want to meet you. Compensation: $15.00 - $20.00 per hour
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Shawnee, OK and help customers with their insurance and financial services needs, including:
Auto insurance
Home insurance
Life insurance
Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.