Customer Service Representative
Conco Companies, Bonner Springs, KS, United States
Customer Service Representative
Oldcastle APG, a CRH Company, is North America's leading provider of innovative outdoor living solutions that enable customers to Live Well Outside. The manufacturer's portfolio of premier building products inspires endless possibilities while providing enduring outdoor spaces where people can connect, reflect and recharge.
Job Summary: Under the supervision of the Office Manager, this position responds to customer's inquiries regarding the organization's products or services. Determines best method to ensure customer satisfaction and adheres to the organization's policies. The individual in this role is responsible for answering product inquiries, taking customer orders, coordinating delivery with Dispatch, and coordinating with internal company departments and vendors in a fast-paced office. Customers include homeowners, developers, contractors, and installers. This position is often combined with customer service initiatives and providing support to Outside Sales Representatives as needed.
Job Responsibilities:
Responsible for handling customer inquiries, providing appropriate solutions and alternatives within the time limits and provide follow up to ensure the customer is satisfied
Responsible for keeping customer records, process customer accounts and file all necessary documents utilizing the Sales Force database
Partnering with the Outside Sales Representative regarding sales promotions and initiatives which require phone contact and follow-up
Coordinate mailings of literature and samples
Manage all aspects of the customer order fulfillment process from order entry through delivery. This includes but not limited to: Communicate & coordinate delivery schedules with Dispatch, and collaborate with customers to ensure that all facets of the order fulfillment process, from negotiation and material inventory fulfilling, is being communicated in a timely manner
Troubleshoot and resolve issues by taking appropriate action to ensure customer satisfaction, which would include price, service, and delivery adjustments to retain and achieve overall business goals with the customer
Stay current and up to date on customer market trends, and new product(s)
Know all product availability, use, benefits, and pricing structure
Refer to product catalogs and specification guides to determine related product uses and applications
Utilize corporate resources as required to nurture new accounts and retain existing accounts
Confirms all technical information with the customer and enters the orders into the system, when required
Maintains complete knowledge of and complies with company and department policies procedures and standards
Job Requirements:
High school diploma / equivalent or a comparable combination of education, experience or training in related field
Skilled in Microsoft Word, Excel and Outlook
Previous sales experience; Knowledge of concrete masonry is a plus
Positive attitude and desire to work with a great team in a fast-paced environment
Basic math skills
Good organizational and problem-solving skills
Experience with multi-line phone system
Attention to detail
Pleasant phone personality
Ability to multi task
Ability to sit for extended periods of time
Ability to perform repetitive motions of the wrist, hands and fingers to use a computer
Bending and some lifting
Extensive writing, phone and radio use
Tasks can be very repetitive
Ability to lift concrete products and other objects weighing up to 50 pounds from floor level to 4 feet high
Ability to provide assistance to others in moving heavier or bulkier objects
Have good depth perception and color discrimination
What CRH Offers You:
Highly competitive base pay
Comprehensive medical, dental and disability benefits programs
Group retirement savings program
Health and wellness programs
An inclusive culture that values opportunity for growth, development, and internal promotion
About CRH:
CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.
CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
Oldcastle APG, a CRH Company, is North America's leading provider of innovative outdoor living solutions that enable customers to Live Well Outside. The manufacturer's portfolio of premier building products inspires endless possibilities while providing enduring outdoor spaces where people can connect, reflect and recharge.
Job Summary: Under the supervision of the Office Manager, this position responds to customer's inquiries regarding the organization's products or services. Determines best method to ensure customer satisfaction and adheres to the organization's policies. The individual in this role is responsible for answering product inquiries, taking customer orders, coordinating delivery with Dispatch, and coordinating with internal company departments and vendors in a fast-paced office. Customers include homeowners, developers, contractors, and installers. This position is often combined with customer service initiatives and providing support to Outside Sales Representatives as needed.
Job Responsibilities:
Responsible for handling customer inquiries, providing appropriate solutions and alternatives within the time limits and provide follow up to ensure the customer is satisfied
Responsible for keeping customer records, process customer accounts and file all necessary documents utilizing the Sales Force database
Partnering with the Outside Sales Representative regarding sales promotions and initiatives which require phone contact and follow-up
Coordinate mailings of literature and samples
Manage all aspects of the customer order fulfillment process from order entry through delivery. This includes but not limited to: Communicate & coordinate delivery schedules with Dispatch, and collaborate with customers to ensure that all facets of the order fulfillment process, from negotiation and material inventory fulfilling, is being communicated in a timely manner
Troubleshoot and resolve issues by taking appropriate action to ensure customer satisfaction, which would include price, service, and delivery adjustments to retain and achieve overall business goals with the customer
Stay current and up to date on customer market trends, and new product(s)
Know all product availability, use, benefits, and pricing structure
Refer to product catalogs and specification guides to determine related product uses and applications
Utilize corporate resources as required to nurture new accounts and retain existing accounts
Confirms all technical information with the customer and enters the orders into the system, when required
Maintains complete knowledge of and complies with company and department policies procedures and standards
Job Requirements:
High school diploma / equivalent or a comparable combination of education, experience or training in related field
Skilled in Microsoft Word, Excel and Outlook
Previous sales experience; Knowledge of concrete masonry is a plus
Positive attitude and desire to work with a great team in a fast-paced environment
Basic math skills
Good organizational and problem-solving skills
Experience with multi-line phone system
Attention to detail
Pleasant phone personality
Ability to multi task
Ability to sit for extended periods of time
Ability to perform repetitive motions of the wrist, hands and fingers to use a computer
Bending and some lifting
Extensive writing, phone and radio use
Tasks can be very repetitive
Ability to lift concrete products and other objects weighing up to 50 pounds from floor level to 4 feet high
Ability to provide assistance to others in moving heavier or bulkier objects
Have good depth perception and color discrimination
What CRH Offers You:
Highly competitive base pay
Comprehensive medical, dental and disability benefits programs
Group retirement savings program
Health and wellness programs
An inclusive culture that values opportunity for growth, development, and internal promotion
About CRH:
CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.
CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.